Bios Password Help

I bought a T4215 refurbished laptop on eBay from Fujitsu about a month ago. I love the laptop to death but just recently encountered my first problem with laptop. I tried to access the BIOS at at boot up. It asks for a password but I never set it. I tried calling Fujitsu for help. Their only solutions is for me to send the laptop in and charge me $155.00. They keep telling "We do not send out laptops with BIOS password on it". I tried saying this is a refurbished laptop and it might be possible they forgot to remove the BIOS password. They responded with that they replace the hard drive and copy the original image. Too bad the BIOS password isnt stored on the hard drive image.

Seems like a pretty good way to make money imho. $155.00 extra per a laptop.

 

Call Fujitsu again (or pray one of the NBR forumgoers knows) to see if they can send you instructions for clearing the CMOS. That should clear out the BIOS password.

 

reflash the bios ? maybe that let you clear it

or see if you can acess the cmos battery and remove it for few minutes

 

Here is what I wrote to Fujitsu:

I bought a refurbished T4215 notebook on eBay about a month ago. This
is the link to the auction:


http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=250153715752&ssP
ageName=STRK:MEWN:IT&ih=015

I love everything about the laptop but recently ran into my first
problem. When I tired to access the BIOS setup at boot up, it asks me
for a password. I have had the computer for over a month and have NOT
set the password. I tired calling Fujitsu support and using the chat
support on the website, both were very unhelpful. The only solution
they could provide me was sending my laptop in while paying $155.00 to
get the BIOS password removed. They keep telling me that "Fujitsu
doesnt ship laptops with BIOS passwords". This is a refurbished
laptop and it is possible that Fujitsu forgot to remove the BIOS
password from the previous owner.

Another answer I got was all refurbished laptops get a new hard drive
or hard drive image. The BIOS password is not stored on the hard
drive, it is stored on a chip on the motherboard. Recopying or
Replacing the hard drive will not remove the cmos password.

I am a college student and can not afford to pay $155.00 to get the
BIOS repaired. I have had the laptop only for a little over a month. It
is
still under the refurbished warranty. I prefer to not send the laptop
in if possible, I am a computer science student and need a laptop for
all my classes.

Please do not ask me "If I have let anyone use the laptop or have
taken the laptop to a place where someone could set the BIOS
password." That was one of the rudest and stupidest question anyone
has ever asked me.

I can't answer that unless you can answer "Why Fujitsu forgot to reset
the BIOS password before sending out a refurbished laptop and now they
want to charge $155.00 to get it fixed."

Here is what I got back:

Thank you for your inquiry.

I understand you are having problems with the BIOS password.
Unfortunately according to our policy the BIOS password is a billable
repair.
You will get the same answer from everyone you speak with because this
is our policy, and we can not change that.

Thomas, should you have any further questions or concerns regarding this
issue, please reply back to this email.

Thank you for your time and patronage. We value all our customers and
look forward to helping you now and in the future.

I have tried calling them, using the website chat support and emailing them. All giving me the same bull**** answer. I have flashed the BIOS and that didnt reset the password. I havent tried the battery trick dont think it works on laptops thou.

 

I can't speak for Fujitsu's notebooks, but I know that clearing the CMOS (either through J1 jumpers or removing the battery) clears out all BIOS settings on Compal notebooks, including the password.

I'm actually surprised that flashing the BIOS didn't clear the password out, but getting Fujitsu (or an assembly manual) to tell you how to clear the CMOS is at least wirth a shot.

 

Start a eBay complaint...but I do not know if that will help...

 

I know that, for me at least, unplugging the CMOS battery (which you'd have to open up the laptop and locate) for a few minutes, about 10-15, cleared all the BIOS settings including password.

 

Hey there,

I also had some problems with BIOS password last week. Try looking for and read up on a software called killcmos.exe (this removed my BIOS password), also lookup HIREN's Boot CD.



What i did;
1. I booted up with the Hiren's boot CD i made which i downloaded from the internet.

2. Used the function killcmos.exe

3. reboot.

4. = No cmos password



a word of caution, try at your own risk, I did.

best of luck, email me if you need more details.

Laps

P/S: oh, my laptop was a Fujitsu A6030, and they wanted to charge me RM150 to fix it for me.