Fujitsu complaint USA so called Customer service, how do I complain to their main CEO about the people they hire?

I am new to this website however in trying to search for someone at Fujitsu to complain about the abuse and attitude of customer service and tech support for a new M2010 netbook with 2 yr warranty purchased Nov 13 2009 in Thailand as a gift for an international traveler.
I have read about someone with a 3yr international warranty who was told to send to UK and he suffered and I feel bad that people responded with such an attitude that the company has a right to treat customer with such disrespect that I was afraid to write this. The netbook came with win 7 starter and I needed help with installation of win 7 Ultimate and with registering this product. First I called the 8008385487 and a rep said to give her the s/n and p/n and she said this item is not correct. I got this info from bottom of netbook and the box and receipt from store, she said she needed to talk to someone about this, took my name and number and said if we got disconnected she would call back. After 14 minutes i realized I was disconnected so I called back and got her again and asked what happened, she said sorry I have to escalate this to level 2. Ok she connected me to a man who had me go through the info again and he said i should take pics of the labels on bottom and the box, i did with my iphone and i had to email them individually to him and each time i asked for his email address and att: to, he was disturbed that I didn't have a pen to take down since he didn't want to be bothered with telling me each time the info. He then proceded to tell me that this model was made in China and my warranty of 2 yrs was actually only 1 yr. and that it is non repairable anywhere but in the country it was purchased. Even though we were told this is a 2 yr international warranty. He said that was not true and that retailers in Asia will say anything to sell an item. I said can i speak to your supervisor since I feel that he was being rude in his attitude since he said he would have to have someone get back to me next week sometime. I said what about the tech support on connecting my win 7 ultimate and an external dvd player and I couldn't register the notebook. He refused to give me a manager or a supervisor and that he was located in Memphis TN. If anything is wrong he cannot help me or anyone other than Asia.He then said he was level 2 tech support and I had asked for customer service since his attitude is giving me a bad feeling about this product. He wouldn't connect me but gave me another number, 8882414060, I got a account number and a reference number.He gave me his first name Michael and when I asked for his last name and employee number he refused. When I asked for supervisor or manager or a CEO name and number he refused and was rude and nasty. I called the other number to escalate my complaint and got Elaine also in Memphis and she was very protective of Michael and would not give her employee number or last name and would not give me her manager or a number to call or write to at the main company location, I explained in detail and now this was going on about 2 yrs with hold time. I explained the error message I was getting with the Program compatibility Asst. This Driver is blocked due to compatibility issues. Driver Heuristics is blocked.She would not give me her supervisor and was acting very rude and defensive of Michael and the treatment. Finally she put me on hold for a long time and connected me with someone else. This woman also was defensive and protective of Elaine and Michael saying that I had a non repairable notebook and I was given wrong info from the retailer in Asia and she refused to give me any details except that Michael was sending the details to China who made the notebook and then sometime in the future they would get back to me. She was nicer than the other 3 people but would not give me any details of who I could complain to higher up in Fujitsu Management in USA or Japan. I went to Japan website it was all in Japanese. I want someone in Upper level management to know that I felt abused in USA TN Fujitsu that everyone I spoke to was Afro American and seemed to act like I was the enemy and they were one happy family and that I had no rights as a new owner of a Fujitsu product. Finally this woman connected me with Elaine, she said her name was Pam and was Michael's supervisor and that she could not do anything with his attitude toward me. I explained I was a retired and disabled American who received this as a gift since I heard good things about the product and company, however since this is now going on over 3 hours trying to get the product registered and some tech help I was very sad and disappointed in this day and age when economy and jobs are precious and that customer service seems lacking in compassion and civility. I was ignored and again had to deal with Elaine who finally told me that if I had a complaint she would pass this info on to her supervisor who was too busy to speak to me. After another 20 minutes of her repeating over and over their policy on this Asian model, I asked for a letter in writing with a signature of her supervisor or manager to show my friend who purchased this to show the retailer who is licensed in Thailand to sell Fujitsu products and who told the customer this is a 2 yr international warranty.Finally I get the name of a supervisor of Elaine and she did call me back to say that they were inappropriate in their treatment of me and she would investigate if they told me correct info and she gave me her direct number if I needed any help and she then would send me an email with the info she found out to show the retailer if it is a fact this is non repairable anywhere in the world except where it was purchased.
She gave me hope she would get to the bottom of the attitude of these employees and arrogance and racist attitude. I felt reverse discrimination was at work here in Tennessee Fujitsu and hope this is not rampant in this company and that upper level management is aware of this situation. I hope anyone that reads this doesn't attack me as a racist or whiner or complainer as they seem to do on another thread about this company. Everyone has their own opinion on what is considered good customer service and relations and for me this was definitely not acceptable. I have had many computers over the years and dealt with customer service and tech support and repairs and so far the best has been Apple. I have Apple products and am always treated with respect wherever I am in the world and had repairs in one day almost all the time when coming in for repairs. This windows product is needed for Internet Explorer where Asian banks only do online banking with that browser and I figured getting a small notebook and putting the best and latest Windows Ultimate should be really simple and easy to handle for just online banking with my Asian bank which happens to be Bangkok Bank. In any case it is good to have spoken with a real live caring human being at that company and I do hope they straighten out those problematic employees and get me some knowledge and awareness if the product does need support and tech and hardware problems. I got to Win 7 support in India and they took control online of the notebook and repaired the error messages very nicely. Also had Norton Internet security installed and their error messages and driver problems were also resolved when their support took over control of the notebook. So now it seems to be working ok. I am able to use magnification to see the screen without glasses which is great. I have connected a mouse and also am able to connect to the TV if i need to with the RGB cable. So far so good. I hope this helps someone if they have problems with this or any company to not give up and accept treatment that is unacceptable by anyone or any company anywhere. Thanks for reading and if anyone has anything that is constructive and decent to add to if they are abusive and or nasty or a smart A please save it for someone that has the strength to deal with you. I don't I just want peace in my old age. Bye

 

The North American CEO just got fired. It's a start.

 

Yeah, I'd be pissed too if my "Enter" key was broken.

Also, you never actually had a warranty issue. Helping you install an operating system is not part of the warranty, and neither is helping you register your product (customer service issue).

 

Should have gotten a Mac!

 

Guy buys cheap computer from Fujitsu and expensive operating system from Microsoft. Then wants free support from Fujitsu to get them work. Seems reasonable.

 

sorry to hear that. All computer have 1 yr warranty unless you purchase extended warranty. ONLY USA model can be service here in the US. otherwise you have to ship it to fujitsu and they will follow up with the oversea department. International and USA are 2 different departments. that same goes for sony (possible every other manufactures). . I have a 6months old $1500.00 sony here on my desk as paper weight because I brought it in asia... Its not customer service. it is how company handle their warranty from county to county. This does sucks

 

yeah basically fujitsu has nothing to do with helping you install an operating system, unfortunately.

 

Software is not cover by the warranty. That apply to every brand out there.

 

Was that the longest post ever in the forum?

 

i hope scott.ager's post brought you some comfort!

 

If you want peace, don't go through a company looking for a fight over something that is a non-issue.

Asking for support installing software that wasn't included with the laptop is a bad way to start off a support call. Being pushy about it when they don't provide service that isn't included doesn't make things any better. Going further still and asking for last names and employee numbers is really going too far since that's a privacy issue.