Fujitsu excellent customer service? I don't think so!

The first Fujitsu customer service rep said my red dead pixel was covered under their dead pixel policy, so they told me to send it in, which I did. A couple days later, a second rep said one white pixel would be covered, but a red one would not. Needless to say, I am not a happy camper. Guess I will sell it and get another one through Portable one, since their customer service seems to be excellent.

 

PortableOne will do a dead pixel check if you ask.

 

They have to abid by their policy. Other manufacturers have more stringent policy in regards to stuck/dead pixels. For Fujitsu's see here:

http://www.fujitsupc.com/www/content/support/pdf/FCS_PixelsPolicy.pdf

By the way, what did they do to fix the white pixel? Replace the screen? If so, how is it possible that the red pixel is still there?

 

He probably meant that they would replace the screen if there is a stuck white pixel but not if there is a red stuck pixel.

 

if you had more than 4 stuck red pixels or other color it would be replace if you have one white one they should replace, it but fujitsu service is very good and that policy was clearly defined so don't get too upset. but yes portableone is extremely good all around, best service i have ever seen

 

well, it would not have bothered me at all if the first rep told that I did not meet the policy, but she did tell me and told me to send it in and they would repair it. I just think Fujitsu should have, in good faith, honored what the first rep said. Expecting too much? Yeah, I guess I am in this day and age.

 

I agree, but don't sweat about it too much... you are not alone. I also live with a red stuck pixel AND a dead (non-functioning black) pixel. A few stuck pixels is slowly becoming a normality these days...

Just ignore it. You'll be enjoying your notebook a lot more.