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    Fujitsu: Replaced LCD with yet another bad LCD

    Discussion in 'Fujitsu' started by ChaosBlizzard, Feb 23, 2005.

  1. ChaosBlizzard

    ChaosBlizzard Notebook Consultant

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    Yippy, I sent it in, they replaced the LCD, and this one has the exact same backlighting issues that my old one had, yet slightly different.

    My next Laptop will not be a Fujitsu, not if they can't even fix an LCD issue.
     
    ChaosBlizzard, Feb 23, 2005
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  2. Brian

    Brian Working at 486 Speed NBR Reviewer

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    Sorry you're having so much trouble. They must have bad panels in that size, would hate to see you swear off an entire brand for this reason.

    Brian

    www.BargainPDA.com | www.DigitalCameraReview.com | www.NotebookReview.com | www.SpotStop.com | www.TabletPCReviewSpot.com
     
    Brian, Feb 23, 2005
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  3. ChaosBlizzard

    ChaosBlizzard Notebook Consultant

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    It's not only that, their customer service wasn't too friendly. They basically said the problem is me. Telling me it's impossible that anything's wrong with it, saying it passed inspection.

    Yeah, I am sure the customer service rep was there when they "replaced" the LCD screen on my unit.

    Regardless, I have filed a complaint with the BBB and they have agreed to replace the LCD or repair the unit (again). They have also agreed to pay shipping to and back this time.

    I have never had such a defective product before. If they fail to fix the problem, I will hire a Japanese translation service to translate my complaint and the real headquarters will be notified of their incompetence.

    Oh, and in case anyone wonders, the repair center in Memphis has a bad record with the BBB.
     
    ChaosBlizzard, Feb 24, 2005
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