Great Experience with Fujitsu Support/Warranty Repair

I couple of weeks ago the keyboard on my S6231 had an unfortunate encounter with some beer.
I called the 800 support number (I'm in the US) at about 11 pm, and was talking to a representative immediately. He gave me an RMA number, and I shipped it to the Depot Service Center the next day.
I recieved an email confirming reciept, and in less than a week had my laptop back with a new keyboard. No charge.
It doesn't get any better than that folks.

 

Good to know

 

Nice story. They took care of you even though it was your fault, that's simply fantastic service.

 

Actually forget it. Ya'll have convinced me to change my ways. I'm going to confession right now ;-)

And I am still very happy to hear about the great experience with Fujitsu's Support.

 

Assuming mitch told the truth, what he got was great service, what you got was great service while you committed a crime.

 

Actually forget it. Ya'll have convinced me to change my ways. I'm going to confession right now ;-)

And I am still very happy to hear about the great experience with Fujitsu's Support.

 

Honest people will buy the accidental damage plans, assuming they don't all read your post and get corrupted. Shame on you Travis for suggesting a dishonest tactic, even though it probably works.

 

When Dell says they won't replace my keyboard because the characters were rubbed off from NORMAL use. That should be illegal. I didn't buy the 3 year warrenty to not be covered for general usage stuff.

edit:

Actually forget it. Ya'll have convinced me to change my ways. I'm going to confession right now ;-)

And I am still very happy to hear about the great experience with Fujitsu's Support.

 

That's some weird posting. Your post after Brian's wasn't there the other day when I left mine. I would have posted differently.

That's pretty shabby of Dell to use such a keyboard and not cover it when you paid for the warranty. I guess that's why we are all here on the fujitsu forum. We demand satisfaction!

I would talk to better business bureau if dell didn't fix it. They just helped me out with Alamo- they tried to charge me for damage that was already done to the rental car.

Do you feel better now that you have confessed and mended your wicked ways?

 

That's some weird posting. Your post after Brian's wasn't there the other day when I left mine. I would have posted differently.

That'll be because I edited all of my posts to say the same thing so as not to turn others to the Dark Side.

Anyway, rather than take it up with the BBB, the nice technician that they sent out just made it sound worse than it really was and it was replaced eventually.