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    How is Fujitsu's service in the US?

    Discussion in 'Fujitsu' started by thepsychogoalie, Feb 18, 2005.

  1. thepsychogoalie

    thepsychogoalie Newbie

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    Does anyone have experience with Fujitsu's warranty service, especially the on-site service? I'm looking at the S6231 but if their service isn't up to par I'll probably have to go with a Dell 700m. I have a couple of Dell’s right now and even though their tech support isn’t what it used to be I’ve never had a problem getting next day on-site service in any major city in the US.
     
    thepsychogoalie, Feb 18, 2005
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  2. Brian

    Brian Working at 486 Speed NBR Reviewer

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    I don't think they offer on site do they? Aside from that, they're people are fast to answer the phone, the online chat is nice and the repair depot seems to be efficient from what I've seen. Mine hasn't had to go in for repair, I base this on people's reports here.

    Brian

    www.BargainPDA.com | www.DigitalCameraReview.com | www.NotebookReview.com | www.SpotStop.com | www.TabletPCReviewSpot.com
     
    Brian, Feb 18, 2005
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  3. thepsychogoalie

    thepsychogoalie Newbie

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    The do have a 3 year on site warranty but I can't find anyone who has it. I was a little concerned that it took me 40 min on hold to get through to sales yesterday. Usually sales is much quicker than tech support. [ :D]
     
    thepsychogoalie, Feb 18, 2005
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  4. srdhkl

    srdhkl Notebook Evangelist NBR Reviewer

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    I haven't sent my fujitsu for repair, but I needed a new CD-DVD drive, and it took about a week for me to get it. A little longer than I would have liked.

    With my Dell, I must admit, the onsite service was fantastic. When I needed a new screen, they came to my house the next day and repaired it there.
     
    srdhkl, Feb 18, 2005
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  5. thepsychogoalie

    thepsychogoalie Newbie

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    Thanks for the reply. It looks like I'll be getting the 700m.
     
    thepsychogoalie, Feb 22, 2005
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  6. Brian

    Brian Working at 486 Speed NBR Reviewer

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    Good luck to you, with that one you'll need the extended service plan. [xx(]

    Brian

    www.BargainPDA.com | www.DigitalCameraReview.com | www.NotebookReview.com | www.SpotStop.com | www.TabletPCReviewSpot.com
     
    Brian, Feb 22, 2005
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  7. ChaosBlizzard

    ChaosBlizzard Notebook Consultant

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    If you get a good Fujitsu, they are fantastic. However, if you come into a problem; you get free phone support.

    I had to have my LCD replaced on my C2330. I guess when they mean replace, they mean they detached it and then reattached it. I got the same LCD back, with its distinctive mark and all. They had the gall to tell me it was a brand new LCD.

    They are simply incompetent. Dell's may not be as high-tech, but at least they support their products.

    I also don't understand why Fujitsu can't keep track of their own support records. I always get two calls from different people, inquiring me about the same problem. It's rather annoying to get off the phone with them, only to have someone else from their "firm" call me back again.
     
    ChaosBlizzard, Feb 24, 2005
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