Order Placed With P1 ! (Update)

Well after a month of trying to choose between the Sager 46791 and the Fujitsu n6010, I went to P1 yesterday and placed my order for the Fujitsu. It all boiled down to a gut feeling that I would be more satisfied with the Fujitsu. I went with these specs:
N6010 (538 3.2GHz (HT) / 17"CV WXGA+ / MEM: 1GB / HD: 60GB54 /
OPT: DVDRW / 56K, 10/1000 & WIFI /OS: XPH.
I did want to see how well their customer service responded to emails, so I sent a couple of general questions about configurations, assembly time, how long it would take form order placement to ship, etc. The response was very quick, but not too thorough (or friendly). As a matter of fact, the first email I sent had several questions, and the reply I received only answered one question. So I sent a second email with the remaining questions and they were answered, although with not much detail. Now, I work tech support myself, and I know it can get pretty hectic at times. But, a little more detail would have been appreciated. So being satisfied that their support team is prompt I placed the order online. I received an email shortly after that with my order #. So now, the wait begins. [ ] I will post more info on my ordering experience from P1 as I receive it.

 

congrats on your purchase!!! i'm sure you're going to absolutely love the N6010. (though, having to wait for your new toy can be painful at times)

 

I ordered mine on 1/30. I was told that it would be shipped from Japan on 2/3. That was moved back to 2/4 and then 2/10. It was shipped on 2/10 and made it to Alaska where it was sent to Kentucky where an FDA hold was put on it for a day. It was then shipped and is now in Sacramento. I was told that it would get to P1 on 2/14 where it will be modded out and shipped to me the same day. Therefore, I hope to see it on 2/16. Thats my story. Good luck.

 

Just received an email update from P1:
Dear Valued Customer,

Your order will not be processed until you confirm from the options below; please reference to your customer notes in your online order for more detailed information. Thank you!
Here are the steps to log-in and check your order status:

Go to www.portableone.com
Enter your user ID and password into the user ID/password fields.
If you have logged in successfully your account menu options will be available at the upper right column of the Portable One main page.
To check your order status, click on the link that says YOUR ORDER STATUS.
All orders that you have placed should be visible in the middle of the page. Find the hyperlink that says DETAILS and click on it. You should be able to view all orders, updates, tracking numbers etc.
Thank you for your order with Laptops Portable One. We regret to inform you that the Laptop or Item you ordered is currently
Not in Stock. Due to that fact your order can not be filled immediately, please review the following options below for the fulfillment of your order:

Option #1: Call or email one of our Sales Representatives to inquire about a similar model/ item that we can ship from stock.

Option #2: Authorize us to order the item from the Manufacturer for Delivery Directly to you. The details on Direct Ship Orders are as

follows:

-Direct Ship Orders are Billed Immediately.

-Direct Ship Orders can NOT be Cancelled or Changed after 5 Days.

-Direct Ship Portable One Laptop Orders Typically take 5-12 Business Days to reach Customers.

-Direct Ship Accessory Orders typically take 3-5
Business Days to reach Customers. Unless item is on Manufacturing Back Order.

-Direct Ship Orders are still shipped via Free 2 Day

Air once shipped.

-No additional Shipping Charges apply on Direct Ship Orders.

-Orders are received exactly as they would if filled from our stock.

-A Mandatory Signature is Required on all Direct Shipped Packages.

-Tracking Details are emailed to customers when available.

-Please be advised that the Manufacturer of said product reserves the right to reschedule Estimated Ship Dates.

-Customers are notified in the event of a reschedule for an extended wait time.

-If there is a specific date that products must arrive by please inform your Sales Rep of this date, so he or she can better assist you.



Order will be On-Hold until we are able to get in touch with you and find out how you would like us to proceed with your order. We will be calling you as well as resending this email in an attempt to complete your order in a timely manner. If we are unable to reach you within 10 Business Days, the order will be canceled.

Best regards and thank you once again for choosing Portable One for your mobile computing needs!

Well,one step closer. [ ]

 

Update!
Over the weekend I decided to cancel my order and go with the system that had the tuner since it was only going to be 50.00 more. I emailed sales and told them of my decision. Within an hour I got an email back from Ivan, who thanked me and assured me he would take care of it. I had exchanged several more emails the same evening and each response was within an hours time. Very impressive. I asked Ivan if he would consider taking over my account as I really wasnt thrilled with the other sales rep. He said he would be glad to. I got a call from Ivan today telling me of my options since they didnt have the system in stock. I told him what I wanted and he told me that I should have my system by Friday or Monday barring anything unexpected. Ivan seems to got the extra step when it comes to the customer. Well, so far, so good. I'll update everyone when I receive more news.(or the laptop)[ ]

 

Update! After some negotioating with Ivan I should be receiving my notebook on Monday.[ ] This is great since I'll be on vacation the rest of the week and now I can take it with me. Ivan has been really patient and willing to assist me in any way he could. That is something that is rare these days. I'll be back with a report when the notebook arrives.

 

In case anyone has any doubts, Ivan from P-1 is a shining light in the customer service world. Many firms would benefit greatly from observing how he handles his customer's concerns and questions. He exemplifies what excellent customer service should be. Take notice EggBoys! [ ] Regards, Ace [8D]

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by LetsRok

 

Ace, well put. i couldn't agree with you more!

 

Ivan is truly phenomenal- lets hope he's a long lasting one [ ]! Somebody should give him a raise to make sure he sticks around.

I wonder how much business has been sent to p1 on account of his performance? Talk about one person making a difference...

 

It's here!!! Well my N6010 came today and I wasn't disappointed. It really is an awesome laptop. No dead pixels. Just a beauty to behold. I'm getting ready to leave and will be gone till the weekend, but when I get I'll give you guys a full review. P1 is the only way to go!

 

I too am looking at the Fujitsu 6010. I'm wondering why you would buy from P1 When you can order direct from Fujitsu and get free shipping. I don't see a price benefit from P1. Also Fry's sells the same model at the same price and gives you a cheap printer istead of a cheap scanner. I'm looking forward to your more thorough review when you return from vacation. Thank you.

 

Two words for why to buy from P1:
Customer Service.

P1 may not be cheapest, but their customer service surpasses any I have experienced. They really aim to please.

 

I'm curious what you mean by "customer service" I intend to buy the N6010 at Frys in Renton,(just an amazing coincedence that we are so close). They offer an extended service plan which I won't buy. I expect no service from them other than to deliver the laptop to my hands. I'm relying on Fujitsu for customer service. What service does P1 provide? Are you refering to a purchased extended service plan?
One other thing, after rechecking Fujitsu's website, they are more expensive than P1 or Fry's. I don't understand this.
I was on the brink of buying a Compaq Presario 6000 from Costco. The configuration and price is unbelievable. I suggest going to the Costco site and check it out. Also you get a six month, no questions asked, gaurante. but after looking at the N6010 I decided to forgo the Compaq.

 

P1 can make sure you get a machine w/out any dead/stuck pixels right from the start. Should your machine have a dead/stuck pixel, P1 will take it back for exchange/repair. NOBODY else has so high a standard. You have a 30 day test period with P1, during which you may return the machine for any reason for refund (minus shipping, I think). P1 will configure to suit- extra RAM, faster HDD, all covered by factory warranty because they are a Fujitsu authorized seller/repair center. For any problems you deal with the kind, responsive, knowledgeable staff at P1 rather than Fujitsu or Fry's where you are probably just a number. I would be surprised if Fry's is nearly so customer friendly.

 

Check out my recent review of the N6010B here:
http://www.notebookreview.com/forums/topic.asp?TOPIC_ID=12343

"Good luck with that!"

 

Let me start off by saying, if you’re considering getting a Fujitsu laptop, do yourself a favor and get it from P1. Customer service is great; they take the time needed to make sure that you’re going to be satisfied with your selection. When Ivan from P1 noticed that according to the FedEx tracker they had left the package at my front door, he called me to make sure that I had indeed received it. I assured him that I had. Now how often does that happen? He asked me if I had tried it out yet and asked if everything was as it should be. I told him so far so good. No dead pixels, all software, manuals etc. were there. This laptop is by far the best looking laptop I have seen. When you first pick it up, you can just tell that it is a solid made machine. With the lid close, there are no gaps around the edges. The hinges on the screen are very well made. The travel is nice and smooth when you open and shut the lid. As for the display, all I can say is amazing. It makes my Dell 8600 look just sad. Let me say, it is a very bright screen. It really jumps out at you when you first see it (lol). The machine so far has worked flawlessly. The tuner seems to work really good if you have a good antenna or you’re hooked to cable. As far as the loud fans that allot of people have mentioned, it is not even half as loud as my Dell. And to my surprise the laptop runs cooler than my Dell which is a 1.6 Dothan chip! The sound is the best I've heard on a laptop as well. I'm by no means going to ditch my home system, but compared to the other laptops I've heard, there's just no comparison. All I can say is if you’re looking for a desktop replacement that can handle anything you throw at it, and want an amazing display, go with the N6010. You will not be disappointed, especially going with P1. I will definitely being buying from them again without hesitation.

 

First impression of my new Fujitsu N6010. The screen is as everyone has stated, bright and clear. The fan is on most of the time but I don't find it too loud. If your sensitive to fan noise it would be a constant annoyance. But I think any laptop with this much hardware and power consumption is going to need a lot of fan activity. So far, my major complaint is with the placement of the mouse buttons. I'm constantly clicking the left mouse with the heel of my hand as I type. There! it just happened again. I consider it a major flaw, but I may learn to compensate with practice. I'm hoping I can disable the touch screen and mouse buttons and use an external mouse. I don't yet know if this is possible. The rest of the key board is as good or probably better than I've seen on any other laptop. The ten key board is great, what a nice addition and one of the deciding factors for me when choosing the N6010. I havn't played any games yet and though there has been much talk of this laptop being as good as a desktop I would think that would well depend on the desktop your comparing it to. Let's not get too carried away with overstatement or we'll be looking like nothing more than paid Fujitsu salesmen. I'll continue to post as I become more familiar with my new machine. Thank you.

 

I have the same problem as you when typing and accidently hitting the touch pad, but I have the same problem on my Dell too.[ ]
And yes, you can disable the touch pad.

 

I have to echo my praise for Ivan at P1. He is truly one of the best I have dealt with when it comes to customer service and communication. On 2/21 I ordered an S6231 online from P1. The very next day, I got an e-mail from Ivan confirming a couple of things and letting me know that the unit will have to ship from the manufacturer because I did a lot of custom configuring. Yesterday I got an e-mail from P1 confirming that the order had shipped from Japan but was destined for San Jose, where P1 is located. I e-mailed Ivan and within 15 minutes, he responded back saying that they had been having some problems with dead pixels with a lot of the Crystal View screens so they were having it shipped to them first to inspecet, before shipping to me. Since I'm only 120 miles from their office, it should only delay my shipment for a day. But it's worth it to me to have the extra reassurance. Now if I'd bought this from somewhere else, say Fry's or from most other online merchants and had this type of a problem, I'm sure it would be a huge hassle trying to exchange or return it. I may have paid a little bit more from P1, but I know I'm being taken care of and I know that when I get my S6231, sometime early next week, it will be perfect. As of right now, it's in Louisville, KY, according to the UPS website. I can't wait!