Problems? See this thread at archive.org.
I recently purchased a Fujitsu Lifebook T2020 from the Fujitsu Ebay store. The laptop comes with a 6-cell battery instead of a 9-cell battery as advertised. Because of this, I contacted Fujitsu to ask for a battery replacement. The operator advised me that Fujitsu will send the correct battery to me, and once I receive the battery, I should mail the 6-cell battery back to them. I agree. A week went by, and I didn't receive the 9-cell battery.
Thinking that something was wrong, I called Fujitsu again. This time the operator (a different person) told me that Fujitsu will send me the correct battery, and I don't have to return the 6-cell battery back. It's been a week since I made the call, and I still haven't received the battery yet.
So, Fujitsu has tricked me two times in total that they will send me the correct battery when they won't. If there's a problem, they should have just said it to my face instead of making false promises just to get me off their back.
So that's my situation. And my question is this: Does anybody has the contact info of a person in a higher position of customer service department, perhaps from a previous case? To protect the identity of such individuals, I would really appreciate it if anybody can PM me the info. My last resort is to file a complain with BBB, but I would really like to give Fujitsu another chance to make things right. I would also appreciate any advise you guys have for me as well. Thank you all very much in advance.
Problem with recent Fujitsu purchase, need advise
Discussion in 'Fujitsu' started by zephir, Sep 11, 2009.
