amilo 1554

just got my new 1554 delivered today, looks the part

only i'm getting this message

vista could not configured properly to run on this computer's hardware

then it shuts down, so i've tried and tried and tried to reinstall vista, i mean ffs its brand new.

can anyone recommend wht my best course of action is from

rtb for a full refund (on the basis of distance selling law - i have 7 days after receipt to cancel)

rtb for repair

demand a new machine whilst i return the 'old' one

fs open at 10am, so do nice pc the supplier, so i'm off to rest my fuming brain.

it's be useful if anyone could advise as to experience with nicepc andf or fs in returning faulty goods. before i ring em up and take em to pieces.

not a good start then.

 

nb i dont even know what vista looks like yet!:-(

 

well i dunno about nicepc i emailed them about a few days ago and still havent heard from them...i would say ring and pester them...cos its a lot money your forking out... it makes me wonder cos i was gonna buy it from fujitsu directly and i hope its jus the only one with the problem ( and i mean that with no disrespect) let us know what they say...

 

Demand for a replacement full stop! And throw in some seriously angry tones with them!

 

Got my 1554 yesterday from NicePC and so far it's working perfectly. I would say that Vista took around 30 mins to finish installing itself which is a lot longer than XP notebooks.

Earlier this month I went through two 1546's in two weeks. I ordered from fujitsu-siemens-shop.co.uk which is actually run by a company called WStore not FSC, but the first one had a faulty screen. I called WS who told me to ring the FSC help line to get an authorisation number for a replacement. I played along but FSC refused to give the authorisation as they said it must have been damaged in transit. WStore then said they would have to contact their suppliers Computer2000 to get them to authorise a replacment.

This went on for a two days at which point I contacted Trading Standards to find out what my rights were. Firstly, you're right you have a cooling off period but on top of that TS explained that my contract was with WStore not their suppliers or FSC, and it was up to them to deliver a working product. If it's damaged in transit that's their problem.

I rang WStore again quoted TS and demanded a replacement which I received in a couple of days. They had to collect and inspect the faulty machine first. Unfortunately, the second 1546 developed a major fault after two days and I returned that for a refund.

I suspect NicePC will operate in the same way as they obviously don't want to take the hit of paying for a replacement and would rather get FSC or their supplier (which is probably Computer2000 too) to do it.

I would suggest you ring NicePC first and give them the chance to sort it out. If they start to palm the problem off start shouting and mentioned that you spoke to Trading Standards. It certainly got things moving for me.