s6210 screen

Thanks for all the previous help.

Can you answer another one? How is the screen on the s6210? Does it give off a ton of glare? Does the glare make the screen a liability?

Also I noticed they sell special screen insurance? Is this specific to this screen? Do the screens break easily? Do other other manufacturers include the screen in the basic warranty? Have people been spending money on this screen service plan (seems pretty expensive)?

 

Ok, I found a previous thread about the glare issue. Please disregard that part of the question.

 

Hey I am looking in to the S6210, can you give me the link to the thread you found out answer to your question on, or let me know what you found?
Thanks a lot

 

These screens are very reflective which may be a blessing or a curse. They bug me a bit because I have a lot of hanging bright lights in our office. You need to see one first to know if you'll like it. Try to find a Sony with XBRITE to compare.

I don't buy screen insurance, I think it's a scam, but if you're clumsy or want to play it safe, then go for it.

Editor in Chief http://www.bargainPDA.com and http://www.SPOTstop.com

 

The screen will show reflections, but do not let this scare you. I have had it for a couple of weeks, and have not had a problem.

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Fujitsu S6210: 1.6Ghz PM ~ 768MB RAM ~ 60GB 7200RPM Hard Drive
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Screens with Fujitsu's Crystal View or Sony's XBRITE are reflective, but they are so much more vibrant and contrasty than standard screens. Don't worry about glare or any of that.

Don't buy screen insurance unless you have a tendency to drop and break things. To be honest with you, I didn't even know it existed.

Compaq Presario 2800T
Pentium 4-M 1.6 GHz - 15" UXGA
512 MB RAM - 40 GB
ATI Mobility Radeon 7500 64 MB
Bought in 2002.

 

The Crystal View screens are a big improvement. I compared the S6120 vs S6210 at Fry's and in my opinion definitely worth the screen upgrade. It only seemed glary(sp?) if you are looking at the screen from a few feet away or in direct light. It's a slight disadvantage compared to the vibrant colors it produces. I'm waiting on my S6210 to ship. Hurry up.

 

It certainly is possible that there may have been a 'stress' type fracture and it was defective. After you are jerked around, and denied the warranty, you might consider taking it to an independ expert. There are ways to determine manufact defect vs impact but these may be too expensive to justify.

You might also try putting this up on other forums where real experts are concentrated== ZD net or Extreme Tech! Good luck-- this may be for a forensic expert!!There should be cardinal signs of impact to the perimeter, etc. Dammit, they should just give you a new screen. I'm getting angry just thinking about this!!

SDM

 

Horrors! Screen/display fracture!!!! S6210 only 3 weeks old!

Has anyone heard of similar problems?

Any suggestions?

If I have to pay for a repair, and then add screen insurance, (see below), I will be out of pocket $900 to $1300 with the possibility of future downtime for replacements. For this cost, seems one could find a less robust yet more durable notebook, and relegate the remaining s6210 to a desktop connected to a monitor.

Is there a portable display that I could 'jury rig' with the s6210, drive with battery power when not near ac? link to a PDA? $1300 would buy a lot of hardware..


Buy the screen insurance? You decide:

If the repair is on me ($750),which it shouldn't be; and I then buy the required 2 year warranty extension ($179.90) to get a 3 year SDPP [screen damage protection plan]($382.67), I spend a whopping $1312.57!!!!! (I could just cover the 1 year existing warranty period with a SDPP premium of $149.95, and only spend $900.00).

The story so far: I am a careful person, especially with a new toy at out of pocket +/- $2000 for Lifebook and peripherals.

Purchased my s6210 on 6/10/04. noted slight imperfection on screen just to left and above mid point of display, looking like a fingerprint, but faint and not consistently there. Only seems significant now.

All was well, traveled with it, no problems noted, display ok. used it on 6/28 or 6/29, at home, to install MS Office, and put it away.

Opened the latch last night (7/01), pushed the start button, and running through the aforementioned blemish, from 1" left of top right screen corner to 1.5" above lower left corner, was a long lazy sigmoid curve, with desktop only visible above, giving maybe 40% viewing area. [No impact or drop incidents; carried it in a sleeve and in my case when not on my desk].

Reboot, same display problem. slight movement of hinges to change viewing angle, and whole sceen blanked, with fracture line remaining.

Immediate call to Fujitsu; was politely told that this was possibly non-warranty problem, magnitude $750 if not a manufacturing/part defect, etc., send it in or take it to the local authorized service place....

At Fry's this AM, was informed that my extended warranty purchased did not cover this, that no loaner therefor available, that display was fractured, and that repairs would start with an $85 charge to verify the obvious, and then they would send it in to Fujitsu, time line unknown, etc., etc.

Waddaya think?

 

What they did to you was ridiculous. Having a screen replaced or repaired is the most expensive thing to do by far. Bring it to a computer expert and try to get it sorted out from there. It looks like the laptop was defective from the start. Smaller screens almost never get fractured from "wear and tear" unless you drop it.

--------------------
Compaq Presario 2800T
Pentium 4-M 1.6 GHz - 15" UXGA
512 MB RAM - 40 GB (5400 rpm)
ATI Mobility Radeon 7500 64 MB
Pretty good for 2002 isn't it?

 

I would suggest you try and find a local authorized Fujitsu repair center. These are independant but are reinbursed by Fujitsu to do warrant repair. They may be more "understanding" and able to work with you on this.

It seems to me the CV screen is covered with a thin layer of real glass and that is what is so shiny and give the contrast. Seem like it could be more fragile but only time will tell if it is more so than the screens than the old non-cv screens.

 

I just bought an S6210 for my SO (due in large part to this forum) from Fry's and purchased a 3-year "performance" warranty. After reading your post I read, reread, and rereread the fine print on the extended warranty and saw NOTHING saying that the screen was exempt from coverage. Does your paperwork explicitly state that the screen is not covered? If not, you should point this out out to the service manager and demand that the item be fixed under the terms of the warranty.



<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by robplatou1

 

$750 for a screen that you didn't break? That is ludicrous. It's time to bring in the Better Business Bureau. Complain to Fujitsu that you will no longer be their customer unless they repair or refund your laptop. That on its own wouldn't do it, but this is a big enough ordeal for the BBB to be concerned about. That is terrible customer service. I'll see if I can get Brian to pay attention to this, he could probably help.

GPU cooling (100°C->75°C)* Inspiron 8600 * 1.8ghz Pentium M * 128 MB Radeon 9600 Pro Turbo (337/242 -> 400/300) * 2x256 MB DDR2700 SDRAM * Aquamark 3: 24058 * 3DMark'03: 3404 * 3DMark'01 SE: 13120

 

No, this is a warranty issue. Why did Fujitsu say it was possibly out of warranty and when are they giving a formal answer? I have a hard time believing they would string you out, I've never experienced anything like that before. If you bought from Fry's, I would demand an exchange. If they refuse then you need to contact your credit card company and ask them to investigate the charge. There are lemon laws that should help you here. If you used an AMEX card, you should have zero problems here. Last thing, as mentioned, if all else fails, go to the BBB online and file a complaint.

Editor in Chief http://www.bargainPDA.com and http://www.SPOTstop.com

 

No warranty covers a cracked screen. They do sell screen protection insurance that covers broken screens under any circumstances but the warranty does not cover this. This is just like on a car, the warranty does no fix a fender if you smash into something.

The question is the screen cracked or not. From the broken screens I have seen in the past it is very obvious if it is broken. I do suspect the CV screens are more fragile as the surface seems to be more like glass than other non cv screens. These new ultralight laptops are very thin skinned. They can call the cases magnesium but if you ask me it's silver painted plastic and very thin plastic at that. The lid if my s7010d is so thin I think I could flex it enough to crack the screen without showing any signs of drop damage.

The description of this “broken” screen sounds peculiar but without seeing it you can’t say for sure if it was broken of a defect.

Again, I would take it to every local authorized Fujitsu service center in the area and see if they can get it fixed under warranty. Remember these companies are not Fujitsu but get paid by Fujitsu so it is in their best interest to push things through because they will also benefit. If none of them can take care of you ship it to Fujitsu depot and pray the do the right thing for you. In any case I would not trust what Fry’s tells you as I doubt they are authorized Fujitsu service so the can’t do anything to fix the problem.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by Packrat

 

It's not that they do not cover the screen I think there should be in every agreement a misuse and abuse clause. You can't for example pour a glass of water on the keyboard and then claim it just stopped working and should be fixed under warranty. This is where this clause would apply. Of course if you bring it to them after it is dryed out they'd have a hard time proofing it was abuse.

A cracked screen is a little more obvious. But you still have not described the problem, can you actuallt feel the crack on the surface of the screen?

 

Re: Fry's warranty- fortunately for me, Texas allows a 30 day grace period on warranties, and I asked for and recieved a refund of the $200. I paid for theirs.

As this screen issue resolves, I surely will consider the extended Fujitsu warranty for screen and machine.

Will keep you posted.