Diablo III - Major Rollback Issues; Loss of Levels/Gold

The more you repeat this, the less I believe it.

 

I always see this around. Who originally said this? Do we have a source that proves that this is really the case? I'm not a tech'y guy but I can't see the point here. What is the different between this game and WOW let's say in terms of server or account security? I played WoW since the 1st release in 2004 in EU server and moved to US server in 2010 and I didn't experience any hacking. I thought in WoW its like you are always playing in PUBLIC because you see people in the same server all the time and other people in other servers when you go to BGs and Instances.

Edit: My EU WoW account was even always accessible to my friends in other countries if they need to use it. I just occasionally receive an email notice from Bliz that they suspect that my account is being compromised or being sold etc. Maybe because they see its being access from many places. But still, I haven't had any problem with it.

 

One could try joining some public matches after adding an authenticator to see if Blizzard is lying.

Sent from my GT-I9100 using Tapatalk 2

 

I know plenty of people that have been playing public games with authenticators. I personally won't because WoW made me allergic to pickup groups.

 

Lets be clear here, this is your opinion (and others). You have no indisputable proof that this is not in fact Blizzards fault and likewise there is no indisputable proof it is either.

So its not really accurate to say hacked accounts are or are not Blizzards fault yet.

Blizzard is still researching the issues and as of now they have publicly stated they have not found any evidence that something is wrong on their end.

But just because they have not found anything yet does not mean they wont.

 

Were I a betting man, I would say that the vast majority of people getting hacked do not, in fact, have authenticators attached to their account.

This was always the case in WoW. People would swear up and down that they were using an authenticator, and then flock to the forums to complain about it, where a blizzard rep would inevitably comment that they did not, in fact, happen to have an authenticator attached, and the player would then be embarrassed and have to admit that he was actually lying. Even still, they are very good about trying to make things whole. It's not always possible, but they do try.

 

I repeated it only because the poster I was directing my comment did not see it in a previous post.

Go ahead, don't believe it and continue joining public games, you'll see what happens.

And as for your post above mine, the people getting hacked DO have authenticators.

 

Where are these people?

I won't join public games because I don't enjoy playing with random people, but I know many people who do play public games and haven't had a problem.

 

My guild mates - 3 got hacked the same day, a few hours apart after joining the same public game.

Just look at one of hundreds of threads in the last week regarding hacking:
1. http://altosgoldishadvise.blogspot.ca/2012/05/diablo3-hacked-even-authenticators.html
2. DIABLO 3 HACKED: IT'S TIME TO OWN UP BLIZZARD - Forums - Diablo III
3. Diablo 3 accounts hacked, despite authenticator

 

The first thread you linked to is someone who put the authenticator on AFTER they got hacked. Closing the barn door after all the cows escaped is not usually effective...

 

I wanted to show you an example, so I googled several threads just for you. Read others if you're not satisfied with the first.

Edit: There, I replaced one of the threads with another.

 

Have you ever heard of Occam's Razor?

There are two possibilities:

1) Blizzard Entertainment is undertaking a massive campaign of subterfuge and censorship in order to cover up apparently crippling security issues that are circumventing all current protection methods.

2) Some dudes got hacked because they never played a huge multiplayer RPG before and didn't believe the threats and exhortations about the need for authenticators and are now lying to save face.

 

If we examine #2, the majority of those who were hacked posting on the D3 forums are using WoW avatars, therefore they have played a huge online multiplayer game before and those that I know personally purchased an authenticator quite a while ago (our entire guild has one).

Of course some of these posters will be saving face, but you cannot excuse hundreds of threads and thousands of posts regarding this in the last week+. If you compare the D3 forums to the WoW forums, you'll see that WoW has a small fraction of hack posts. 6.3Million D3 copies vs 10.2Million WoW subscriptions ...the roles should be reversed if it was a bad PW/no authenticator issue, but it isn't.

 

If you do get hacked, provide a picture/proof that you actually have bought the game and you'll get the account back. Two of my closer friends did this.

Also regarding the re-roll, I just 50K gold as a 'sorry' from Blizzard.. but I don't know if everyone got this.. At least I think it's from Blizzard, they were in my inventory when I logged in today god knows

 

Personally I dont think Blizzard is being 100% upfront and honest about the entire hacking situation.

I know for a fact that they are deleting threads and posts like crazy about the situation.

I made a post in a thread that was complaining about the hacking and the thread was deleted and my account was banned for 1 week. Every post I made on the entire forum for all eternity was deleted too. Their reason was supposedly "attacking another poster".

I emailed customer support asking for a review of my ban and more explanation as to why it happened. I even took the alleged post and put it in the email asking how it had anything to do with attacking a poster (my post only expressed disappointment with how Blizzard has been handling D3 and its issues so far). They responded saying that the ban was reviewed and would stay in effect and I would not get any of my posts back (dont understand why every post I ever made had to be deleted, maybe just the posts in that particular threa).

So with the way Blizzard is acting in its own forums leads me to believe there is more going on that what they are willing to reveal.

 

Even if the majority were posting from WoW accounts, which doesn't actually appear to be the case, that doesn't prove that they have authenticators, nor does it mean that they were attached at the time of the compromise.

 

Sorry to hear about the OP's problems, that sucks dude. Hopefully you shelf the game for a while, and when you give it another chance you can enjoy it. Ive certainly loved the game so far. That said, I do have some issues with Blizzard over it.

1) Servers were garbage for the first handful of days. To be expected as I dont know how a company could prepare for a full online game that broke records for being the most bought PC game. That said, considering the pre-order info they had, i think they couldve done a better job.

2) Balance. Im still playing through hell difficulty and loving it, but it seems like they didnt put 2 minutes of thought into how inferno difficulty worked. Blizzard's logic was to make inferno ridiculously hard to force better tactics + lots of loot grinding to be prepared. Mobs hit absurdly hard in order to make sure characters gear up. Only issue is, they seemed to forget that some characters are melee while others are ranged. How the hell do you tank something that kills you in 2 to 3 hits? Just seems like they didnt put any thought into end game balance (they probably didnt expect people to play the game non-stop either)

3) Hacking. No one I know has been compromised or had anything but an excellent experience with the game. That said, there are so many complaints about hacking that I feel like something is up. Ive never seen anything like it on an online game EVER. If the hacking is due to keylogging + phishing, etc, then why was it never as prevalent in WoW? Or other games.

Just my thoughts

Also, I highly recommend steering clear of the official diablo 3 forums unless you're searching for info on a specific problem. That has to be the ugliest community ive ever seen. Just skimming here and there over the last couple weeks has soured me on the game, company, and players. It's good to be informed, but ive honestly lost pleasure in the game just by reading the garbage in there.

 

Although we shouldn't discuss other forum extensively here but I have to agree on deleting the post thing, a lock is not enough?

Any one who never play wow would not know about the importance of authenticator and how frequently wow get hacked w/o one.

I feel like most of their decision on the game is driven by maximum profit not to make the best game for players. I agree publisher need to make profit but..
D2 and D3 is the only game me and my bro ever pay real money for. As "chinese", we are not used to pay to play games, but Diablo series is different. Imo, d3 is guaranteed to have enormous sale which should able to make a profit, not sure why they decide to make everything centric on RMAH.

 

Because Blizzard is aiming to maximize monetization from the franchise I suppose. Yearly expansions + RMAH profit cut + huge playerbase = close to WoW level of profit. They could do this until they release their next MMO (code named "Titan").

 

The more I think about it, RMAH literally is the cause they dumb down the item , socket ,battle.net 2.0 and stupid difficulty scaling. Development is all about how to push ppl to RMAH and buy stuff....
So they spend 10 years to formulate a money maker, hmmm

 

Especially if Blizzard is being upfront and honest about the situation, I would expect them to retaliate against people who are spreading FUD about session hacking in Diablo 3. People are stating it *as fact* - which is total nonsense. Critiquing Blizzard's security over a totally speculative breach with no evidence is also not appropriate. I think it's fine that they took measures to police their forum.

 

From Blizzard:

Battle.net®/Diablo III Security Concerns

Over the past couple of days, players have expressed concerns over the possibility of Battle.net® account compromises. First and foremost, we want to make it clear that the Battle.net and Diablo III servers have not been compromised. In addition, the number of Diablo III players who've contacted customer service to report a potential compromise of their personal account has been extremely small. In all of the individual Diablo III-related compromise cases we've investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player's account, and we have yet to find any situation where a Diablo III player's account was accessed outside of "traditional" compromise methods (i.e. someone logging using an account's login email and password).

To that end, we've also seen discussions regarding the possibility of account compromises occurring in ways that didn’t involve these "traditional" methods -- for example, by "session spoofing" a player’s identity after he or she joins a public game. Regarding this specific example, we've looked into the issue and found no evidence to indicate compromises are occurring in this fashion, and we've determined the methods being suggested to do so are technically impossible. However, you have our assurance that we’ll continue to investigate reports such as these and keep you informed of important updates.

The best defense against account theft still includes smart password management (e.g. using a unique password for every site/service and keeping your password to yourself) and scanning for malware and viruses regularly, as well as following additional preventative steps found here. In the end, while no security method is 100% foolproof, the physical Battle.net Authenticator and Battle.net Mobile Authenticator app are great ways to provide your account with an extra layer of protection.

We hope this update has addressed some of the concerns you've had. In the end, we simply want all of our players to be able to fully enjoy Diablo III, and we've been working around the clock to address issues as quickly and efficiently as possible. We appreciate your continued support and enthusiasm, and we hope you and your friends are having a blast slaying Sanctuary's demons.

 

I just got an email that says my account has been compromised and I've only used the guest account.

 

What does the email say, who is it from, and what game are you talking about?

AFAIK- there is no guest account system in Diablo 3.

 

The guest pass system AKA Diablo 3 starter edition. Also, SC2 and D3 both use Battle.net 2.0, and we all should know by now maphacking in SC2 is rampant.

 

The guest pass is the trial for Diablo 3.

 

Due to suspicious activity, the Battle.net account [email protected] has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

https://us.battle.net/account/support/password-reset.html

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at Contacting Billing and Account Services - Battle.net Support.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

 

Dont ever trust the emails "Battle.net" & "Blizzard" sends out, as it could be emails designed to steal account name and password.
I usually get 3 to 4 emails each month from "Blizzard" to the email i used to have my Battle.net account on.

 

This. I usually delete anything from Blizzard even if the email looks legit. Just carefully look at the sender and whatnot by looking at the mail details.

 

I never click on any link in emails.

Personally I would delete the email and go directly to Blizzard's website. If there really is something going on you will know when you try to log in.