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    Does anybody know how to ask a question on steam support?

    Discussion in 'Gaming (Software and Graphics Cards)' started by londez, Oct 7, 2013.

  1. londez

    londez Notebook Evangelist

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    After replacing my old hdd, and logging into steam, I get a message asking me to check my email for a code to help verify that it's me. Except that it isn't showing up in my email. So then it tells me to start an account on steam support. I did. I go to the section where I submit a question. The screen says "step 1" with two drop downs. One for product (I chose "steam") and then another where I choose the topic (account questions). The only problem is that there isn't anything after that. No "next" or "submit" button. I have no idea what to do and I'm completely locked out of my account.

    I have no idea how the heck to get back into my account.

    Any help will be greatly appreciated.
     
    londez, Oct 7, 2013
    #1
  2. killkenny1

    killkenny1 Too weird to live, too rare to die.

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    You mean like this?
    steam.jpg
    Tried a different browser?
    Also, if I remember correctly, Steam support uses a different account. You have one?
     
    killkenny1, Oct 7, 2013
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  3. londez

    londez Notebook Evangelist

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    And I can't ask anybody in their forums either.... because I need to use my steam account (separate from steam support account). Which is locked.
     
    londez, Oct 7, 2013
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  4. londez

    londez Notebook Evangelist

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    The only thing that appears is step 1. Selecting things in the dropdown doesn't change anything
     
    londez, Oct 7, 2013
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  5. killkenny1

    killkenny1 Too weird to live, too rare to die.

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    No you don't. You login with your Steam support account, write a question, and on the right side, in the "Steam Account Login Name", you write your ordinary Steam nickname.
     
    killkenny1, Oct 7, 2013
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  6. londez

    londez Notebook Evangelist

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    Ok, switching from firefox to explorer made step 2 visible. Now I'm just waiting for an answer.
     
    londez, Oct 7, 2013
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  7. ajnindlo

    ajnindlo Notebook Deity

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    Did you check your spam folder? Also, maybe it sent it to a different email account, maybe one you used to use. Check the spam folder there as well.
     
    ajnindlo, Oct 8, 2013
    #7