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    From the makers of why is my dell on fire brings you why is my HP cooking dinner

    Discussion in 'Gaming (Software and Graphics Cards)' started by Rorschach, Jul 29, 2008.

  1. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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    Hp gets official with defective models.
    http://h10025.www1.hp.com/ewfrf/wc/...77&lc=en&cc=us&dlc=en&product=1842189&lang=en


    HP has identified a hardware issue with certain HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario V3000/V6000 series notebook PCs, and has also released a new BIOS for these notebook PCs, version F.39 for dv2000/V3000, and version F.3D for dv6000/dv9000/V6000.
    NOTE: If you are a customer in Canada with an HP Notebook model DV2412CA or DV2404CA, do not update the notebook to BIOS version F.39.
    If you own an HP Pavilion dv2000, HP Pavilion dv6000, HP Pavilion dv9000 or Compaq Presario V3000, Compaq Presario V6000 series computer, are experiencing no symptoms on your computer, and would like to obtain more information about updating your system to the new BIOS release, please go to the "Update the BIOS to the latest version" section on this page. If you are experiencing one or more symptoms listed below, and your computer meets the product criteria listed below, contact HP to determine whether you are eligible for a free repair.
    NOTE: This service enhancement program is available in North America for 24 months after the start of your original standard limited warranty for issues listed below; otherwise your current standard limited warranty applies. Customers who already have a 24 month or longer warranty period will be covered under their existing standard HP Limited Warranty.
    Determine whether your computer is eligible for free repair
    Follow the steps below to determine whether your computer is eligible for a free repair:
    Step 1: Identify your notebook series and product number
    Using the Service Tag on your notebook, determine if your notebook is one of the series in the table below.

    If the product number of your notebook is not listed in that table then your notebook PC is not included in the Limited Warranty Service Enhancement program.

    HP Pavilion notebook PC series
    dv20xx
    dv21xx
    dv22xx
    dv23xx
    dv24xx
    dv60xx
    dv61xx
    dv62xx
    dv63xx
    dv64xx
    dv90xx
    dv92xx
    dv93xx
    dv94xx

    Compaq Presario notebook PC series
    v64xx
    v63xx
    v62xx
    v61xx
    v60xx
    v34xx
    v33xx
    v32xx
    v31xx
    v30xx
     
  2. KGann

    KGann NBR Themesong Writer

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    Looks like the companies are unraveling the red carpet of "defects" today...
     
  3. dtwn

    dtwn C'thulhu fhtagn

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    That's pretty decent treatment from HP.
     
  4. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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    I'm more interested in how they will repair the laptops. If they simply replace the gpu with the same version that means people will be doing this on a regular basis.
     
  5. ryo1000

    ryo1000 Notebook Deity

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    if there is an award for the most hilarious post title of the year, i'll vote for you
     
  6. rubenvb

    rubenvb Notebook Consultant

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    Does Dell have anything like this?
     
  7. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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  8. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    So HP is giving a two year warranty against certain defects. So bad news for anyone whose GPU packs up after 2 years unless that person has taken out a 3 year or longer warranty.

    John
     
  9. Satyrion

    Satyrion Notebook Deity

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    i have a Compaq Presario V3000 but never had any problems with it, what is deffect?
     
  10. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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    Did you even read the article? This is for nvidia Gpu problems. Yours doesn't have one.
     
  11. Nocturnal310

    Nocturnal310 Notebook Virtuoso

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    I knew my notebook had some defect.


    If you go to Networking section ..i had posted a thread 'Wireless ADapter is DEAD' ..

    well HP replaced my motherboard for free.

    Thats what i love about HP..their Customer service is best & they are always willing to help.
     
  12. sirmetman

    sirmetman Notebook Virtuoso

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    The best customer service is the customer service you never have to use.
     
  13. Nocturnal310

    Nocturnal310 Notebook Virtuoso

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    hmmm..the best customer service is the one which never disappoints.