Like the title says, my games will no longer play on my laptop. I have no idea how this happened, and I've been searching frantically for a way to fix it, and the only possible answers I've found involve me having to open up my laptop, which I cannot do at the moment, and I don't want to have to resort to that.
It started when I tried to play Don't Starve. It was working last night, but when I opened it up today, I got an error. "Error during initialization", it said. I found it very bizarre, so I tried to update my graphics driver. I did that, and the problem remained the same. I tried fully uninstalling and reinstalling the game, and I still got the problem. I decided to try some other games, like Terraria and Psychonauts. What I got is as follows:
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Terraria
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No suitable graphics card found.
Could not find a Direct3D device that supports the XNA Framework Reach profile.
Verify that a suitable graphics device is installed.
Make sure the desktop is not locked, and that no other application is running in full screen mode.
Avoid running under Remote Desktop or as a Windows service.
Check the display properties to make sure hardware acceleration is set to Full.---------------------------
Psychonauts Startup Problem
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The game was unable to create the Direct3D device.
Please check to ensure your video drivers are installed properly.
I decided to check my Device Manager. Everything appeared normal. I ran Dxdiag, too.
Here's the file.
My computer specs are all in there, too.
But just in case I'll say the basics.
This laptop runs Windows 10 64-bit
My graphics card is NVIDIA GeForce GTX 860M.
I remember last night something very odd happened with my computer. My computer screen flashed, and I got the message that my graphics card crashed and was recovered. What's weird is that it happened twice in a single moment.
From searching online, it seems the problem is that my computer no longer recognizes my graphics card, which is odd because I was able to update my driver and the control panel still works. This computer is only a little over a year old. It can't be overheating, because I got it checked out back in July and they said my laptop was very clean.
I decided to open up GPU-Z and see if my graphics card was running. The problem seems to have presented itself here.
I have no idea what is going on. My computer says that the NVIDIA graphics card DOES exist. But it's not running at all.
Is there a solution to this that doesn't require me to take apart my computer? That is what I want to know. If there isn't any solution, then I'm going to take it to the store I got it from and have it checked out there.
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Does it show you temperatures on the sensors tab in GPU-Z? Looks like a dead chip to me :/
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I don't get it, how could it be dead after only a little over a year?
Wait, what I should be asking is what kind of replacement I should get. Can I get a new graphics card anywhere? Or do I need to go online to get the "good" ones?Last edited: Oct 15, 2015 -
If you can backup your stuff and do a clean windows install or shrink your partition and do a clean 7 or 8.1 dual boot, I would test that.
As for the chip failing in a year... It happens... And unfortunately your chip is soldered to the motherboard which means you would have to get a whole new motherboard if it is indeed dead which is why I would try a fresh install of Windows first to make sure it's not another bug on the long list of Windows 10 problems -
Your 860m is likely dead. I've encountered this on several machines.
Spartan@HIDevolution and Ethrem like this. -
What is with reliability these days... Hopefully OP has a warranty.
Spartan@HIDevolution likes this. -
...I sure HOPE my warranty is still going. It's already been over a year since I got the laptop, and I don't remember if I extended it or whatever. It would be just my luck anyways.
Do you think you could explain the partitioning to me? I would look it up, but this sounds pretty specific so I'd like to have the exact instructions from you.
...I do have a backup drive, but I left it at home. I go home tomorrow so I can easily do that, but I plan on stopping by the store I got the laptop from on the way home since it's not out of the way. If I can try out this partitioning now I'd like to do that so I hopefully don't have to stop at the store. -
Hmm TC it does sounds like your GPU died off. Hopefully you can have it repaired for a decent price in case your warranty has ran off. Contact your manufacturer and check your warranty.
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Looked it up... My warranty has expired. Gosh darn it. I'm totally regretting not getting that extended warranty.
...Wait, the warranty started before I even got the laptop. I got it in July and it says it started in May. Well I guess it doesn't matter since the expiration date is about a year after I got it.
When you say I can have it repaired, can I have the option to upgrade the card, or will I have to stick with the same kind I have? -
I see it's a Maxwell 860m, which is soldered. You will have to replace the whole motherboard. I see it's a Lenvo, but what laptop is it exactly?
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http://www.howtogeek.com/214477/how-to-dual-boot-two-or-more-versions-of-windows/
What I would do is get a trial edition of 8.1 Enterprise so that you don't run the risk of invalidating your product key with Microsoft (its always a nightmare with activation and I have no reason to believe Windows 10 will be any easier). http://www.microsoft.com/en-us/evalcenter/evaluate-windows-8-1-enterprise
You only need to shrink I'd say 20-30GB off your partition since this is a test install. Just make sure you have enough room for the games you want to test.
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...Can I even downgrade anymore? I remember reading somewhere that you get a month to downgrade when you upgrade to Windows 10 (I reserved a copy when they were offering it), but I upgraded over a month ago. So if it does turn out that Windows 10 is the problem, I think I'm stuck.
You can purchase an extended warranty, but only before your base warranty runs out, so I can't do that anymore. -
As far as downgrading, I am not sure how that would work but I think its highly unlikely that its a Windows 10 issue since a Google search pulled up a number of people with dead Maxwell 860Ms :\ -
...What am I supposed to do about getting a replacement card then? I don't want to get another 860M if it's going to inevitably die again. :\ -
All video cards have the potential to fail. Considering how popular the Y50 was/is, I didn't see an abnormal amount of failures. I've been through a few video card failures myself. -
Since it's most likely a dead card, I think I'll just take it to the store and get the motherboard replaced.
I just didn't think the card would die so soon.
Thanks for the suggestions.
Games no longer work
Discussion in 'Gaming (Software and Graphics Cards)' started by MonoFuto, Oct 15, 2015.