Thank you for contacting HP Total Care.
I understand that you are experiencing issues with the notebook while playing game. Let me assist you in this regard.
Scott, to resolve the issue I recommend you to perform the following
steps:
# Installing the Latest version of directX:
http://www.microsoft.com/downloads/...20-BFBB-4799-9908-D418CDEAC197&displaylang=en
NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.
# Improving the System Resources for better performance of the computer:
Please perform the following steps in the following URL to improve the System Resource:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00034290&lc=en
NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
# Delete Temporary files:
Temporary files are created in C:\Windows\Temp directory and are deleted when the program is closed. To delete these files regularly, perform these steps:
1. Double-click the My Computer icon on the desktop.
2. Double-click the icon for the C: drive.
3. Double-click the Windows folder.
4. Double-click the Temp folder.
5. On the menu bar, click Edit and then click Select All. All files
in this folder will be highlighted.
6. Ensure that you are in the C:\Windows\Temp folder.
7. Press the Delete key on the keyboard.
8. Answer Yes to any prompts on deleting the files.
NOTE: If you receive a message stating that a particular file
cannot be deleted, continue deleting the remaining files
until you have deleted as many files as possible.
To delete temporary files from the Temporary Internet files folder using
Internet Explorer, follow these steps:
1. Open an Internet Explorer browser, click Tools on the menu bar
and then select Internet Options.
2. From the General tab, click the Delete Files button under
Temporary Internet files.
3. Select the Delete All Offline Content option and click OK.
4. Click the Clear History button and then click Yes.
5. Click OK to exit the Internet Options window.
The temporary files from the Temporary Internet files folder should be deleted.
If the issue still persists, please download and install the BIOS update. To download and install the BIOS update, Please click on the following URL:
http://h10025.www1.hp.com/ewfrf/wc/...product=500449&dlc=en&softwareitem=ob-37682-1
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.
If the issue persists, please perform the following steps:
# Updating the games software
If you experience problems with a specific game, always consult the game vendors Web site first. Chances are others have had the same problem and the games manufacturer has created a software patch for it. These patches will resolve a variety of compatibility and game play issues.
NOTE: If the games site does not offer patches or other support
for the game, continue to Step 2.
After installing the manufacturers update, try playing the game again and see if the problem still occurs. If it does, continue to the next step.
# Checking the software requirements
This is a step that sometimes gets overlooked. Make sure your computer meets the minimum system requirements for playing the game. To check the system requirements, follow these steps:
1. Right-click My Computer, select Properties, and then click the
General tab.
NOTE: For detailed specifications, see the Users Guide or search
for your HP Pavilions product specifications on the HP Web
site.
2. Check the game's product package for the minimum system
requirements.
3. Compare the computer's specifications to the game's minimum system
requirements.
4. If you need to adjust your display settings, go to Step 3.
5. If your computer meets the minimum system requirements, go to
Step 4. If not, you will need to upgrade your system or find a
game that is compatible with your computer.
However, please visit the following URLs for more information regarding the issue:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035760&lc=en
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035372&lc=en
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.
Hope the information I have provided helps you. If you have further questions, please reply to this message. We will be happy to assist you further.
Problems? See this thread at archive.org.
