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    Hellgate london help, cause I fear their support is crap

    Discussion in 'Gaming (Software and Graphics Cards)' started by themanwithsauce, Nov 26, 2007.

  1. themanwithsauce

    themanwithsauce Notebook Evangelist

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    Problem Event Name: APPCRASH
    Application Name: Hellgate_mp_dx10_x86.exe
    Application Version: 1.10.180.3416
    Application Timestamp: 47098e5d
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bd80
    Exception Code: 00000879
    Exception Offset: 0001b09e
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 9607
    Additional Information 2: 2754f35e7e173d8de5427900c8db550e
    Additional Information 3: d5fa
    Additional Information 4: 4c4abec68016c3da2b1af3c363a8dfcb




    That error message occurs everytime I try to start the game now. It used to run..."fine" where a bug or crash happened only every 10 minutes or so. Then I tried switching to dx10 mode and now it won't startup. It crashes after the splash opening. So I uninstalled and reinstalled and it still wants to start in its buggy dx10 mode and crash. I tried doing the vista patches, tried disabling onboard sound and sticking to my external sound card, tried running as admin, tied running in compatibility for winXP...I'm out of ideas and their forums are just page after page of disappointment and no answers. If I don't get any help from someone by the end of the week I'm returning it to the company and asking for my 50$ back.

    The beta was more stable and had fewer bugs! This is inexcusable for a released product with a 3 year development time!
     
    themanwithsauce, Nov 26, 2007
    #1
  2. Wu Jen

    Wu Jen Some old nobody

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    Just a question but have you tried updating your DirectX? Then it that doesn't work uninstall and reinstall your Video Drivers? Just a thought.
     
    Wu Jen, Nov 26, 2007
    #2
  3. themanwithsauce

    themanwithsauce Notebook Evangelist

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    I have Dx10 and yes I updated everything both nvidia and microsoft said I should try and none of it was applicable so I guess I have everything :/
     
    themanwithsauce, Nov 27, 2007
    #3
  4. StormEffect

    StormEffect Lazer. *pew pew*

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    Have you tried newer video drivers like 169.04 from Laptopvideo2go.com assuming you are playing this on a laptop?

    They fixed a similar issue for me. If you do go to Laptopvideo2go.com make sure to read the instructions for driver installation.

    Hope it helps.
     
    StormEffect, Nov 27, 2007
    #4