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    Kernel stopped working

    Discussion in 'Gaming (Software and Graphics Cards)' started by Jakeya, Oct 12, 2017.

  1. Jakeya

    Jakeya Notebook Enthusiast

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    I have windows 10 64 bit pro, during rendering the game will freeze at random, then kernel stopped working etc, tried different drivers specially at OEM, I only have freezes during gaming, low demanding games are not a problem, but if I play Quantum Break, Rise of the tomb raider and others my fans rev up for no reason, my rig is not overheating for sure coz its like 60 degrees only, please help.

    I already made factory reset, things improved a bit but the problem is still existent, is there a software to wipe out the old drivers I installed before? I am using NVidia gtx 880m SLI, even at single card I experience a game freeze.

    EDIT: at some games I already lowered some settings, but same results specially with tomb raider and quantum break, dx 12 is already disable in the game settings
     
    Jakeya, Oct 12, 2017
    #1
  2. Vasudev

    Vasudev Notebook Nobel Laureate

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    Vasudev, Oct 13, 2017
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  3. Jakeya

    Jakeya Notebook Enthusiast

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    Thanks for the reply, I tried that and the situation improved somehow, now I have this dxgi error device hung, can you suggest any driver stable for rise of the tomb raider and phantom pain?

    EDIT: ok I recently updated my win 10 64 pro by internet, will gaming be affected if win 10 is updated or not?
     
    Last edited: Oct 14, 2017
    Jakeya, Oct 13, 2017
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  4. Vasudev

    Vasudev Notebook Nobel Laureate

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    dxgi error means your GPU clocks aren't stable enough if you have overclocked. Try at stock GPu clocks or turn down the clocks using nvidia inspector.
    If you're running at stock clocks and still you get dxgi error it means your GPU is faulty.
     
    Vasudev, Oct 14, 2017
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  5. Jakeya

    Jakeya Notebook Enthusiast

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    Made some improvements in the last few days, completely fresh install all my drivers and did not made some updates after fresh install of windows 10, only oem drivers and utilities and the latest nvidia driver. Fortunately im getting the error at rise of tomb raider and mankind divided, run ddu and installed vanilla drivers from sager. Same, again ddu the vanilla driver then latest driver, works flawless, so far. In other games like fallout 4, witcher 3 etc i didnt had problems, only the 2 games i mentioned strangely enough i had problems before.

    Sent from my SM-G9287C using Tapatalk
     
    Jakeya, Oct 14, 2017
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  6. Vasudev

    Vasudev Notebook Nobel Laureate

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    Your GPU model please?
     
    Vasudev, Oct 14, 2017
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  7. Jakeya

    Jakeya Notebook Enthusiast

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    Nvidia gtx 880m SLi

    Sent from my SM-G9287C using Tapatalk
     
    Jakeya, Oct 14, 2017
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  8. Vasudev

    Vasudev Notebook Nobel Laureate

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    Download this one and give me a screenshot showing GPU drivers and audio drivers
     
    Vasudev, Oct 14, 2017
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  9. Jakeya

    Jakeya Notebook Enthusiast

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    upload_2017-10-14_15-31-56.png
     
    Jakeya, Oct 14, 2017
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  10. Vasudev

    Vasudev Notebook Nobel Laureate

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    Now create a restore point and start Driver store explorer in admin mode and tick Force deletion and click Select Older driver and hit delete package.
     
    Vasudev, Oct 14, 2017
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  11. Jakeya

    Jakeya Notebook Enthusiast

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    Done, actually only the synaptics driver was the only one that has tick indication, what's next?

    Sent from my SM-G9287C using Tapatalk
     
    Jakeya, Oct 14, 2017
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  12. Vasudev

    Vasudev Notebook Nobel Laureate

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    That should do it. Is Hybrid shutdown turned ON or OFF? Do you use Hibernation feature? If so, disable it for now using elevated cmd prompt.
    powercfg -h off
    See if that fixes that issue for you.
     
    Vasudev, Oct 14, 2017
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  13. Jakeya

    Jakeya Notebook Enthusiast

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    well the only thing happened is when I hit delete the old drivers were gone, I manually restarted the laptop and now still testing
     
    Jakeya, Oct 14, 2017
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  14. Jakeya

    Jakeya Notebook Enthusiast

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    Several games are fine, no issues for rise of the tomb raider and Deus Ex MK (which by miracle had a big performance boost by the way) now I only had one crash (kernel driver stopped responding) in Fallout 4, otherwise I think it have a big improvement, before I experienced during starting renders and gaming, my fans rev up to max, temperatures are normal since the game just started, but will be doing more tests soon.
     
    Jakeya, Oct 14, 2017
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  15. Vasudev

    Vasudev Notebook Nobel Laureate

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    Your board could be failing, I mean you shouldn't get too many kernel driver errors on modern hardware. Is it under warranty?
    Maybe removing nvidia telemetry and geforce experience will help.
     
    Vasudev, Oct 14, 2017
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  16. Jakeya

    Jakeya Notebook Enthusiast

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    Not sure, i did not install the geforce exp., but how can i uninstall the nvidia telemetry?

    Sent from my SM-G9287C using Tapatalk

    EDIT: I only have 1 crash out of 5 games I tried so far, Rise of Tomb Raider, Mankind Divided, The Witcher 3, Quantum Break and Fallout 4 (which crashed, but just made a restart and no problems). But I did notice a huge fps gain in those games.
     
    Jakeya, Oct 14, 2017
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  17. Vasudev

    Vasudev Notebook Nobel Laureate

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    Maybe next time you decide to driver update just let me know.
     
    Vasudev, Oct 14, 2017
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  18. Jakeya

    Jakeya Notebook Enthusiast

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    Thanks by the way, no more crashes so far

    Sent from my SM-G9287C using Tapatalk
     
    Jakeya, Oct 14, 2017
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