Laptop shuts down while gaming demanding games.

Hello,

I hope I can post here such type of thread.

I've stumbled upon this issue yesterday only. The day before yesterday I was gaming all day Rainbow Six Siege and Overwatch, and all was ok.

What happens: Laptop randomly shuts down while gaming these games around 5-8minutes of game. It suddenly freezes and shuts down. When I play Hearthstone or browse, and even left laptop to be for about 4 hours, nothing happens.

My laptop: Acer Aspire Review Acer Aspire V3-771G of 3.5 years old (i7 3610QM, GeForce GT 650M). Battery is almost dead(can last about 5 minutes), so I always keep battery in and adapter pluged in when I play and etc.
Adapter Chicony 120w 6.32A, 19V has been fixed 2 times because it was not charging and wires were fixed or something inside it.

What I did: Countless times cleared laptop from dust with compressed air, the ventilator mostly. Played the games without battery only with AC. I also noticed that it shuts down immediatly and AC adapter doesnt switch to battery mode (suppose it's AC adapter failure). I also reinstalled Windows.

What I think: I think it's either AC adapter or motherboard. I can't find any similar adapter as mine from friends because it's 120w so I can't test if it's adapters fault or not.

Please let me know what you think and if someone had any similar problem?

Should I buy new AC adapter?


Thank you very much.

 

You should check your temps. It's probably time for a repaste.

 

I did, but nothing strange. The max temp while gaming Overwatch was 86C of Core 2 and Core 1 I think.

That's not the problem I suspect.

It's sad that no one can help me with this.. I'm really strugling to find an answer.

 

What about temp of GPU?

 

Gonna do it now. It's 61-62 now and Max is written 62C. Is this bad? I'm not playing anything and it shows like that.

 

http://postimg.org/image/bjjov5kgb/

Here you go a picture. Im on Hearthstone only now.

I went to play Overwatch and this is how temps changed: http://postimg.org/image/g8euo8k97/

 

CPU temps do seem high. A good repaste will help that but likely not the cause for your shutdown issue. That's usually power related. Either a bad cap on your motherboard, or bad power supply, or combination. If you can get your hands on another (and preferably larger Wattage) power supply see if that solves the issue. Just make sure the voltage is the same but higher amps (i.e. total wattage).

 

Thanks for response.

I have a few questions regarding your answer:

1. What does repaste mean (I'm not native English, sorry)
2.I had in mind to test with another AC Adaper, but it's REALLY hard to find a suitable 120w and even larger one for acer.
Voltage is 19V? I have 6.32 ampers. So it should be same 19V but can be higher amers and wats?
3. What does a "bad cap on motherboard" mean and would it be expensive to fix it?
Thanks!

 

1. Repaste means to remove the heatsink and remove the existing paste (using alcohol) and apply new thermal paste. It can dry up over time and cause temps to rise.

2. Preferably same voltage. If it's 19V, 19.5V should be fine though. amps should be higher. It will just allow it to provide more overall power if it needs it.

3. Bad cap means capacitor. Or could be any other number of reasons on the mainboard. Easiest and cheapest is to swap out the power supply and see if that helps.

 

Thank you for helping me.

I will try to find a new adapter next week and will post if something changes.

Thanks again

 

The same thing happened to my old sager, as it turns out the thermal paste was dried out. It usually happened when a demanding scene in a game stressed the gpu causing it to overheat and shut off the machine..For me, re-pasting fixed the problem.Try repasting, see if it helps..you can usually find tutorials on youtube, ..actually here is one that might help:


try this first.
thermal paste will cost about 10-20 USD depending on type

 

Agreed, a repaste is the 1st thing I would do.. Get some good Gelid GC Extreme or IC Diamond.. Gelid's probably easier to apply tbh and just as good..

Sent from my LG-H850 using Tapatalk

 

Had a similar issue with my old Clevo W86CU, the battery did some odd things. So it fixed to pull it.

Next issue was the PSU... so good luck amigo

 

Thanks guys. I will be testing a new AC adapter in few days. I got some small company to order one and we will check if the issue will dissapear by using new adapter though it's hard to find one with right specs. >.<

 

Let us know how it goes, looks like a PSU problem most likely..

Sent from my LG-H850 using Tapatalk

 

Hey guys. I think I've figured out what was causing the problem. It was not the AC Adapter or the motherboard. It was the Nvidia DRIVERS.

One guy in other forums suggested to unintsall new nvidia gpu drivers and install older ones, on which my games where still running fine. I suppose new drivers are not that compatible with older GPU cards (3.5years old) thus I will have to stop updating them drivers from now on.

I did that and it seems that it did the trick, the laptop was not shuting down during those games and all is working well. I'm glad I wont have to buy anything

Thanks for all the help I hope others who will have such kind of problem will be able to see this solution.

 

Wow. Drivers were causing the system to shut down? Thanks Nvidia... In any case, glad you got it sorted, and good data point for future users.

 

Yep, I know, sounds crazy...but I thought that it was strange that after I bought Overwatch (and installed new drivers from nvidia which were optimized for Overwatch) the shutdown spree started suddenly.

I hope people who will have same issue will be able to see this thread as you mentioned as well

 

Holy bollocks, the drivers? Really Nvidia?

What really surprises me, however is that I don't seem to have any of those issues on the newest drivers (368.22) yet like the OP I am using old Kepler cards. Heck in fact the 755M is just an overclocked and overvolted 650m so this is really strange.

 

im glad you figured out the problem, but I would still do a repaste because your laptop is a few years old, and im pretty sure the stock thermal paste is most likely worn out...

if you have an older laptop or desktop, do a few "trial" runs on them to prepare yourself mentally if you are anxious to open up this laptop.
watch tutorials
its a good skill to have

 

Which drivers were causing these issues? The version number if you remember?

 

The latest drivers, which are said to be optimized for Overwatch. Though I haven't had updated for about a month or so, thats why during that month few or more drivers might have been released. ://

I'd like to repaste the laptop, but quite anxious as you said. Not sure If I can get my hands on older laptop...

 

If 365.19 work, I suggest those. 362.00 is stable but has proven to make my CPU hotter for some reason. Alternately consider 359.00. With an older machine's GPU, the overwatch improvements will mean much less.

 

I became happy too early. The games were working fine when I installed new drivers fro about a day. Same thing happened afterwards. Did a full dust cleaning and repaste today of laptop. The heat is very low now, but after I entered Overwatch, 3 mins into game, it went down... Rly need to get some new adapter to test if it's the adapters fault... Damn.

 

Can you check at a different place first? Just to be certain it isn't bad voltage in your house or something?

But yes, it does sound like the adapter or motherboard.

 

Yes, I'd love to get my hands on a new adapter. I can try to go to my friends place and try to play there as well.

This issue is killing me :/

 

remove rams and put them back

 

Not a bad idea. Or just use one RAM stick and see if issue persists. Although RAM issues usually result in a blue screen or system freeze.

 

Got same tech specs adapter, LITEON 120W from friend. Played 2 Overwatch matches, all seemed fine, untill at the end of game score screen the view got stuck while at the same time static loud sound appeard, like bzzzzzzzz (something like that) and after few seconds I was still able to move the mouse a little bit, then it stopped and the laptop turned off.

Seems strange, cuz it crashed when the game was over and that sound...also other 120w adapter.

Any ideas guys?

Thanks!

 

Ugh I hate that noise. It's been around forever, I think I may have even gotten it in DOS but I definitely heard it more than I'd like since Windows 95 came out. From my understanding it's a CPU hardlock that happens while the audio chip is in use that causes that sound.

Get HWINFO64 and start a log so it grabs your voltage and everything and go play, when you're done and it crashes can you post the log here? Try it with both adapters please. I want to see if you're having voltage regulation issues. That would rule out if it's the PSU or not. The log will obviously cut out when it happens but I want to get a view of what your system is doing over that time.

Another thing worth a try is making another partition and installing Windows to it to see if a clean install suffers the same issues. It could very well be a driver misbehaving. A clean install to a second partition wouldn't interfere with your original install but it's a good way to troubleshoot whether it's a hardware or software problem.

 

Well, I didn't have to wait today too long. The laptop randomly shut down after 5 minutes I entered the game or even less. I did the log as well with the new adapter. I can see that it's not the adapters fault now.

Here's the log: http://s000.tinyupload.com/index.php?file_id=06189929863709073228

Let me know if you see anything which could indicate the problem. Gonna try to play Rainbow Six Siege and see if the problem persists in there as well.

Welp, I entered Rainbow Six Siege, and at the same or similar time it turned off as in the Overwatch above. Like 5mins into the game or less. Here's the rainbow six log: http://s000.tinyupload.com/index.php?file_id=50785967386634484170

Okay, after that I tried and played Rainbow 6 for 2 rounds, and at the end of match when we won I got the bzzz sound, stuck and pc went off. I suspected that nvidia geforce experience might do something with that. Whenever I turned off gforce exp, made like exit appliaction, both Overwatch and Rainbow 6 (logs of those specific plays above) turned off after 5mins. Then I kept it on and played 2 games of Rainbow 6 and it only crashed at the end of the match and with bzz sound.

After that crash, I went into Overwatch with gforce exp ON but the game crashed even before I could pick a hero. Here's a log for this game, which lasted like 1minute or less for me: http://s000.tinyupload.com/index.php?file_id=21043114711995678699

 

Did that, didn't help. Game crashed like after 6mins of game with the game window stuck and buzzzing sound. ://

 

try this:
1. download intel processor diagnostic tool
https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

stress the processor for a few hours ..see if it crashes (you can adjust the stress time in settings)

if no crash try,
2. download furmark (google it) and run that for an extended time period (also adjustable in settings)

if crash,
then problem is with the GPU

..if both, or the first one cause a crash..then it could be power supply related.

if neither cause crash,
do a search in windows for "windows memory diagnostic"
run that...see what happens

 

I will do that. Can it be motherboard? I've tried a lot of things, and it seems its not AC adapter, cuz I use my friends which works fine and is as same as mine.?

 

The logs are downloading the script from tinyupload, I'll have to check on my desktop tomorrow.

Also don't grab Furmark. That abomination should never be used. If it is your GPU it might just push it over the edge. Disable your sound in device manager and try your games again and grab Heaven 4.0 and run that on extreme mode and see what happens. I'll try the logs tomorrow I've got to go to bed.

 

Guys, I'm almost certain, but its the SOUND. As Ethrem suggested, I disabled all sound devices in device manager and laptop didnt shut down when I played like 10 matches of Overwatch in a row. All seemed fine, but no sound. Does anyone have any idea how to make that I would have sound and laptop wouldnt crash?

Thanks!

 

Not the best option but a USB sound card. You'd have to use external speakers or headphones.

 

Try updating your realtek drivers.

Sent from a 128th Legion Stormtrooper 6P

 

Realtek chips have caused this problem since the beginning of time, it's just something that popped in my head before bed last night.

Remove the driver completely and reinstall it and see what happens. You can also try the drivers on the Realtek website http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

 

I will test that when I get back home from work. The time in US and Europe kinda differs.

I hope such simple thing will help and it's not my motherboards sound card issue. :/

btw, what about the other 2 sound devices? What are those and how they are necessary? I read on forum some guy had them disabled, I did that, but it seems its realtek problem.

 

It's not likely to be a board issue, just a driver issue. Realtek cards are known for unstable drivers. I personally disable every sound device I'm not currently using but that's personal choice. I generally am on HDMI to my TV so I disable my other sound devices to reduce any likelihood of issues. You can disable them if you would like and see if that makes any difference but my bet is that it's the driver. If it does turn out to be a chip issue, there are always external options that would be far cheaper than a new motherboard.

 

Thanks Ethrem, you were a big help as other members as well! As I mentioned, I will get back from work and try to play the game with new drivers and see what happens.

Indeed, external device is about 5-8 euro, not that bad at all.

In the future(1 year) I guess I will just buy a new desktop rather than having this old laptop, because new gtx1070 and 1080 are coming out and prices might get lower and etc.

Thanks again.

 

You're welcome. And case in point, I just had to install the Realtek drivers myself. Despite the fact that I don't use my Realtek chip, Bioshock will not play sound on 7, 8, or 10 without the Stereo Stereomix option that only comes with official Realtek drivers. As soon as I installed the drivers from the site and checked that option in recording devices, I now have sound in the game over HDMI. Go figure.

 

I've played few rounds with the new realtek sound drivers, and all seemed fine. I will be sure after I will play a whole lot more matches, but for now it seems that it helped.

 

Glad to hear it!

 

glad you solved the issue!

btw, to the person who said not to use furmark...i always use furmark to check the stability of new gpus by running it for like 15 hours ..would it cause long term harm?

 

Furmark forces an abnormal load on the GPUs. Nvidia and AMD had many GPUs fried by it before they implemented throttle when the program is detected but it can still overload the VRMs and fry the card, especially a mobile card.

 

Furmark is a GPU power virus. It really should not be used.

 

Guys, I'm sorry to disturb your time once again, but I had 2 random shut downs yesterday as well.

One was during Overwatch. After this shut down I uninstalled the realtek drivers and used default ones and before that played without sound, so all worked well.

I finished playing Overwatch and started playing Rainbow Six siege, with the default sound drivers (really low sound btw). I played one match without a problem, then started a second one, and at the beginning of the second match my laptop went down again...

Following that I installed Realtek drivers again (new ones now all the time, as I uninstalled new ones as well) and played like 3 matches, and all worked well.

Could it be that when playing Overwatch with no realtek=no problem. Playing Rainbow 6 without realtek=problem. ( I assume thats not the case)

I guess still more testing needs to be done...

 

No driver + disabled audio is your best test. Use USB audio if you need to. It IS possible that the issue is your sound hardware in itself. So consider that.

If you STILL crash with your audio hardware disabled in device manager and no drivers running, then it's likely the problem lies somewhere else and the sound was simply more of a catalyst that triggered it more easily.