Laptop temps exceed 100C while playing CS:GO

So i am not sure what's happening. i was playing CS:GO and after 10 mins of playing i got a huge frame drop. from 150+ to less than 50 FPS. then i checked the temps and it was 100C. i immediately closed the game and let the laptop cool down.

i don't know how i was even touching the laptop. it was so hot like it was going to burn.
never got that problem before. nothing new installed or changed. i am noticing i am getting a message from windows that i have updates to download. i got this problem after getting the windows message.

any idea what's happening? i am also noticing other problems like the laptop doesn't shut down normally. it takes forever to shut down and i have to close it from the button. also the fan doesn't slow down even after the temps decrease.


windows 10
i7 4712hq
gtx 850m
359.12 driver

 

>HP

there's your problem

 

i have this laptop since last year and that's the first time i get this problem

 

Either (A) Thermal paste pumped out or dried up and/or (B) fan vents are dirty. Just blow compressed air through fan and vents and if that doesn't help, repaste the CPU and GPU.

 

last time i cleaned the laptop and changed the thermal paste was in october and i broke the laptop. had to pay 200$ to fix it. the laptop's materials are so bad that i am afraid to open it again. but i guess i have no choice. hopefully it's just a software problem

thank you for helping

 

It's a common problem with CS:GO on laptops without enough cooling to sustain high CPU usage.

What I have suggested that worked in the past was to start the game with 4 cores instead of 8 threads, what I mean is to disable the odd or even threads with Task Manager Affinity for the parent Steam processes before starting the game, so it will inherit the Affinity setting.

I don't have an image handy, but it's easy to describe. Go to the task manager Details page, sort by name, find the Steam processes, right click on them and select Affinity - then uncheck the boxes next to the 2, 4, 6, 8, and do that for all the steam processes. You can also try unchecking the other threads instead, so uncheck 1, 3, 5, 7 - IDK if it makes a difference

Then try running the game again, and see if that was enough hobbling to reduce the temps to under 93c, the Thermal throttling point.

Another way to do it is with RTSS and set an FPS limit, but that involves running another process, and keeping all 8 threads active, so you might end up with a lower top FPS.

Maybe try both and see which gives you the highest FPS while lowering the temp just enough.

Have fun

 

Try another temperature monitoring program. Could be a bad reading. 100C is the TJunction of that CPU according to Intel. Not sure if this is the max temp before shutdown or not but I think TJunction and TJmax are interchangeable. Coretemp is reporting the max as 100C so if that is correct, your system should shut off when it reaches that. Try Realtemp, HWinfo, HWmonitor, Open Hardware Monitor, and others to see if the readings vary.

http://ark.intel.com/products/78932/Intel-Core-i7-4712HQ-Processor-6M-Cache-up-to-3_30-GHz

 

all the monitoring software can be found in my link below.

 

i got 100C too in HWmonitor

 

Umm... What are you doing, running that thing in the desert? Can you post an HWiNFO64 shot of the CPU and the board and GPU temps? It's not just your CPU that is way too hot. Look at your TZ values. Something is obviously not right with that whole system.

 

@hmscott I tried the cores method and didn't notice any difference in temps. actually i am noticing that other players are laggy and fps dropped to 120

 

That's the point, reduce FPS, reduce load on the CPU, idling cores will do that.

Reducing load is the only way to cool it, this isn't magic, we are hobbling the CPU reduce the load and the resulting temps.

If the temps are still up, then use an FPS limiter like Rivatuner (RTSS) to set the FPS to 100 for example - keep the 4 cores/threads disabled first, see if that gives some reduction in CPU temp.

Also, let the CPU cool down between tests, you need to unload the heat from the CPU before testing for improvements. If the CPU is already 100C, you disable the cores and test, the CPU might be too hot to cool down while playing, cool it down first.

 

First things first. If you´re reluctant to opening it up at least blow the cr@p out of all vents and intakes with compressed air. Note: Don´t use a vacuum, electromagnetics can damage the parts.

 

@AhmedouviX did you run CS:GO since October, after your re-pasting and cleaning without overheating? Or did you just start running CS:GO for the first time?

CS:GO will overheat the CPU of most non-gaming laptops, it's the bane of the average notebook. It looks like it runs fast, but it is the most taxing app beyond rendering on the CPU, and will overheat most laptops.

You just serviced the laptop with a re-pasting and cleaning in October, it's unlikely it's dust that needs blowing out, but it is likely his paste dried out and needs re-doing again.

Do what you can to live with it right now, and figure out how to get it serviced again if other operations also are heating up the laptop more than normal.

 

In this case it's better to just go straight to service and pay them to do the job for you.
Or in case you have a buddy who can do such tasks, ask him.

 

thank you i will try limiting FPS to 60 and see if there is any change. i will try to clean the laptop without opening it too hopefully it will help.

 

actually i did go to HP service center and they refused to do it because the laptop is out of warranty. i did the same method about 20 times with different laptops but this one is so brittle. the internals are made of cheap plastic that barely can handle itself.

 

i will try to clean it without opening and hopefully it will help. also i will limit the FPS to 60. if i have no other choice i will do a repaste. the laptop doesn't heat on normal operations and it doesn't exceed 50C, under 30 if the air conditioner is on . i have 35 hours on cs go and i only got this problem yesterday. which can be the last 2 hours

 

You will end up killing that machine if you don't do something about those temps. An average temp of 93C on the CPU and that's with the thermal throttle pulling it down to 2.1GHz in an hour is going to destroy that machine and at those temps, your already failed thermal paste will continue to bake - its probably cheap thermal pads they used so that makes the situation even worse. While these chips are designed to thermal throttle to protect themselves, they are not meant to stay at such high temperatures and they will fail.

 

the thermal paste used is zalman stg-2. i wanted to re open the laptop but i found it already started to break apart.
http://imgur.com/1h4hAkL


i cleaned the vents and and found a lot of dust. will test again. if nothing new happened i will stop using it until i figure out how i will deal with this cheap thing.

 

Well, there is a difference.

 

That's a nice drop, and right around the thermal throttle point. What did you do to get that drop? Just cleaning, or did you limit cores/fps too?

Before, when you were running that 30 hours of CS:GO, were you monitoring temperatures? Or, did you only stop to look when the performance took a hit recently?

It's likely you were running hot before, but not so high as to hold in the thermal throttling zone enough to notice. CS:GO at unlimited FPS runs hot on most mid-range machines - keeping the CPU at 100% for long periods.

 

i cleaned the vents and limited the fps to 60

i wasn't monitoring the temperatures but i started when i got the frame drop then i noticed the laptop is so hot. limiting fps seems to fix the problem a little. i wanted to get external 1080p 27" monitor and connect it to the laptop but i guess that would be hard on the laptop.

 

You need to repaste, I can't reiterate that enough, or else, you're gonna be saying cyka blyat quite a bit offline....

 

If you can shutdown the internal monitor and only use the external that might help. You should be able to run the external monitor, just keep activity on the internal monitor low.

Did you try doing just the cleaning or just the 60 FPS limit, to see which one helps most? It would be nice to characterize the changes individually.

I think you have a working setup now, so everything else is academic

You could use ThrottleStop or Intel Extreme tuning to undervolt your CPU, that might take it the 1-2 degree C further you need to go to get out of the Thermal Throttle range.

Are you using a laptop cooling pad? If not, at least raise the rear up an inch or so to help air flow / cooling.

If your laptop is venting onto a desk abutting a wall/corner and hot air is collecting to the point your laptop is in-taking hot air that can hurt too - point/vent the laptop out into free space to avoid in-taking hot air.

If your local temperature has risen, like here, it's 5-8 degrees F hotter now than last week, the ambient temperature increase is also what could have raised your CPU temperature high enough to throttle more/sooner vs last week.

 

@hmscott

i feel kinda stupid that i didn't take the weather as one of the reasons. this week the temprature increased 10 C



when i noticed the laptop's problem the weather was 40-45C and i didn't turn on the air conditioner, high electricity bills . so it's like i had the worst case.

i will test later with no fps limit but i have a good air flow now so i am sure i will get better results. on normal operations i'm already getting less than 40C.

ThrottleStop always works for me except in games. any game crashes when i make a slight change in throttle stop.

i have cooling pad and it helps.

 

Most likely you need to do a repaste on the CPU and GPU, At the same time HP laptops are known to have crappy cooling. I remember you have the Q series which is a very similar design to the J series. Do a repasting and try to turn off Turbo Boost as its really not needed to play games as you have a good quad core CPU and ofc has stated above about HP laptops. Go to advanced power settings and set your Maximum Processor State to 99% on both and you should have much lower temps.

 

thank you. i do have q004tx. i changed the settings and will test later.

 

Cool, (pun intended ) the ambient high temperature is what set things off, and it's something that happens to us all.

If TS is causing an issue with some games, try XTU (Intel Extreme Tuning Utility) - disable/uninstall TS first, then install XTU and see if that is more tolerated in your configuration.

Setting the Performance to 99% in Power Settings is a bit more drastic a change - it completely disables Turbo - all your cores run at base speed.

If you are ok with the CS:GO FPS limited to 60, or if disabling half the threads would have worked, those cause less impact on overall performance than stopping Turbo.

Disabling Turbo does cut the CPU load drastically so by itself it should reduce temperatures greatly, but it's a last ditch effort since it slows down everything.

 

i actually tried to use KING19 advice about Setting the Performance to 99% in Power Settings and i noticed a big difference in temperature and didn't notice a big hit in FPS. i will try disabling half cores again and see which has the best result.

however, the laptop has a weird behavior to control the temperature. the fan works in low speed until the temps reach 90C then it starts to work at maximum speed. when temps reach 90C the CPU throttle in self to 1.2 Ghz. it would be better if the fan works at maximum speed when temps reach 70 for example so the CPU won't throttle it self but i guess there is no fix for that.

I don't like XTU because it's heavier than throttlestop and i always get better results with throttlestop but i won't lose if i tried XTU again with games.

45 mins game test. these are the results after Cleaning vents, using the laptop in a place with good air flow, Setting the Performance to 99% in Power Settings & fps is not limited. i will repaste soon and hopefully nothing bad will happen.

 

Setting the performance to 99% has the most chilling effect ( ), but it reduces your CPU speed to 2.4ghz all the time - all programs and the OS are reduced to 2.4ghz as well, not just the game(s)/app(s) that need the detune.

What is the FPS with Turbo off, and without limiting FPS/cores?

When I try to help in these cases disabling Turbo is that last thing I recommend, just before I tell them that their laptop needs fixing

Sounds like a re-paste is in order long term. This time ask them to check the fit of the heatsink and air gaps that can cause premature drying out of the TIM. Maybe even use a Metal shim/pad or lap the heatsink to level things out for a tighter CPU/cooler fit.

 

i only set 99% on balanced profile to test and i guess that would be good for me as i would like to save some battery. my usage beside playing cs:go is just browsing the internet & watching some movies so i think 2.4 is enough.

fps before was 150+ and after is less than 120 and some times it jump to 140

i will test it for longer time then decide if i should keep the settings. thank you for the repasting tips!

 

If you are using ThrottleStop, why not set up 2 different performance profiles? The first profile can be your main profile where your CPU runs at full speed and then for the second profile you can check the Disable Turbo option so your CPU runs at a lower speed and produces less heat. The best part of ThrottleStop is you can get ThrottleStop to switch profiles on the fly based on your CPU temperature. Go into the Options windows, check off the Alarm option, set the DTS value to 15 and tell it to use Profile 2 when it reaches this temperature. DTS 15 is equivalent to a core temperature of 85°C (100 - 15).

You might have to adjust the 15 value slightly but this solution gives you full performance as long as the temps are not too high. The Windows Balanced profile with a setting of 99% is not nearly as flexible.

I am assuming that you are already using ThrottleStop to under volt your CPU. This can also help keep the core temperatures from getting too high.

 

that's actually a good tip thank you for mentioning that. i use throttlestop and it's one of my favorite tools i use on my laptop. i'd like to undervolt my CPU too but unfortunately any slight change in offset voltage from the stock values crash any game. if you know any fix please share that would help a lot.

 

Tbh its kinda worth it in order to reduce heat and to prolong the life of a laptop and besides you can easily set your power plan back to whatever plan you had turboboost on whenever you need it. Like i said before Hp laptops has crappy cooling due to the fact that both the CPU and GPU share a single fan.