Pidge from Nvidia has asked that user experiencing problems with the 880m list them here..

Well it seems like the 17 is running 90s often due to bad paste job and there have even been cards shipped with no paste! I would definitely check it. 15 minutes of your time can drop temps by 10+C

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Ok about ten minutes into game I peaked at 92 degrees usually sitting around 89. My core sat between 954 and boosted up to the 993. Couple times I saw core drop below 954 to around 917. Perf cap still saying Pwr or Util. CPU's staying in mid 50's just as a side note.

 

Are your fans ramping up? That's stupid hot. It takes about an hour of Bioshock Infinite to put my 880s at 93C with the modded vbios that forces them to 993MHz, you definitely shouldn't hit that in 10 minutes. That's a big red flag.

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My CPU is almost always hotter than my GPUs. The 880Ms are quite hot, but it should not be a difference of 50 deg vs 92 deg. Nowhere NEAR that much.

 

Fans are loud enough to hear so I assume they are running properly. I can feel air coming out of both sides from the back of the laptop where the vents are. More so from the right side which I believe is the GPU fans. As I sit here typing if I pull up GPU-Z it has me running at 93 on the GPU.

 

Is the air hot? Push the CPU with something intensive and check the feel of that heat and compare it to the GPU air. If it's not around the same heat as the CPU exhaust, its not being dissipated.

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The air coming out of both vents is hot. More so the right side which again should be the gpu... but both sides are hot. And now that I left the game the fans have slowed down a good deal. I definitely feel like the fans are working as intended. Maybe its really the paste as you said. I will note that for about a month i did mess around with overclocking the card to get more performance out of Dayz. Again I did not mod the bios or mess with any voltages it was all stock overclocking from afterburner.

 

Pretty amazing you got the card to even overclock at stock. Mine crash at 1006 because you can't bump the voltage without blowing past the power target and forcing it to throttle lol. These cards are a royal pain that's for sure.

Get some Gelid GC Extreme paste and redo the stock paste job, its easy to use, cheap, and works great in laptops.

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Believe it or not I had my core at +40 and mem at +200 stable. The only issue I would come into is eventual heat and throttling. It crashed starting at about +45 core so I left it at 40. With these temps the way they are most games could never benefit from the overclock. Only a few games I'd be able to run those overclocks with no issues. Otherwise throttle city. I am assuming my problems will go away once I get myself a 980m... but for now I guess a repaste is in order. Based on my fans working and my CPU's running at a good temp (aside from playing arma and dayz since those games destroy your CPU) I would say the big issue here is with the 880m. Thoughts?

 

The 880M is like a nuclear reactor in meltdown compared to Haswell so it doesn't surprise me that your CPU is much cooler. My 4940MX @ 3.7GHz maxes at 80C and it does 3.9GHz @ 89C lol. And the Alienware has much better CPU cooling than my Clevo

To be honest if I didn't have an SLI system, my stock overclock would definitely be able to go higher. Just my slave card is weaker than the master.

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The whole thing is an utter disappointment... I finally move from building my own desktops to a gaming laptop and this is what I get... a broken card. Anyways I see the paste on newegg for 12.99. called "GELID Solutions GC-Extreme Thermal Compound". If that's the stuff to go with I'll order it now. Then I'll continue counting down until these 9 series come out.

 

Tell me about it man. I had the M17xR1 and loved that machine... Then I got this one. Ugh.

Yep, that's the stuff. And pick up some isopropyl alcohol prep pads to clean off the old stuff Dell uses. I prefer the prep pads because they are lint free and presoaked but you can use a microfiber cloth and some isopropyl alcohol from the store too.

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I guess my biggest concern here is that I have any other issue with my machine aside from the GPU. I do not want to go through any more laptop replacements my first AW was basically a doa which was the older model with the 780m and 3d screen. I got the newer one as a replacement. As I said first laptop go around and had to deal with hell. As long as this issue is contained to the 880m i'll deal with it. You think I should pick up Arctic Silver Arcticlean Thermal material Remover & Surface Purifier as well? Or not worth it?

 

Here is a test of gtx880m from MSI.Gtx880m do not Throttle under 953mhz during 30min gaming with Crysis. MSI GT72 Notebook Review - NotebookCheck.net Reviews.

 

Most the problems are from SLI systems.. Scan uk have pulled the 880m SLI laptop from there store... now advised me my laptop has gone back to clevo for tests and replacement 880's i am going to flat REFUSE the laptop if they return it to me. would rather a full refund. im fuming at the moment!

 

Looks like it throttles to me... It has the same result the Clevo they tested does. It's all between 0 and 3% between them. All of the review units throttle. I can match all of those tests with the stock vbios but the mod @ 954MHz is faster across the board which suggests there is still throttling occurring.

And yes it is definitely worse with SLI.

@kevin_172 - I was afraid that would be the end result. Best of luck.

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im well within my rights to do this. i have had use of the laptop for 1 day.... well 3 hours actually... and have owned the laptop for over 2 months.. thats what you call quality. laptop is not fit for use! Already asked citizens advice

 

Hopefully Clevo makes it right but you could be in for one really long and irritating process.

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So for the few people that were giving me some advice and aware of my situation I figured I would give a small update. I had a 3 hour chat with a rep from dell tonight and he sat and tested my gpu through a couple benchmarks. He determined that they need to replace my 880m as its always running at 93c after about 15 minutes of gaming and also throttling. No surprise... I asked if he heard about any other repeat issues and he denied that it's an official problem at this point. I told him my plan of trying to get a 9 series card when they come out and he said if that's going to be any possibility they need to try a new 880m first and determine the cards are just not working as intended. Again this was no surprise to me. So against my original plan of waiting for the new cards i'm going to let them replace my current 880 with another. I'm letting the tech use the thermal paste I ordered off Newegg to be sure it's done right. Should have this taken care of next week. Not expecting it to work any better but I'll report back.

 

Good luck! At the very least if my machine can't be fixed I'll not have too much of a downgrade due to 980Ms when i try to get another one. Is wear, if Alienware would put 120Hz screens in the AW18 I'd jump at it if I had the money.

 

WELL I HAD AN ALIENWARE REP SAY SOME THING DIFFERENT.. i was told that this is a known issue and that there are no 880m currently in stock because of this issue and there all on back order for if and when they fix the problem..

 

It usually all depends on the tech and the location. I've had 10 people inform me that there is no problem with the internet in my country when we called to complain about packetloss and constant drops and ping spikes... until I got one guy who was a gamer too. He was sympathetic and decided to tell me things; said how a bunch of nodes got damaged a while back so they were using nodes from outside their intended region and sharing the load across the country, which resulted in inflated latencies and packetloss due to the sheer load of data passing through, and their techs were either not informed or instructed to claim that speedtesting the local server would prove whether or not the net was working or not (which was of course a lie).

He said the company was slowly fixing and replacing the nodes and it was taking months, so that's where all the throttling and stuff was too... but they refused to admit something was wrong and instead sold shoddy service for almost a year because of it.

 

Well let's hope the replacement is a new card at least. I'm still going to end up with a 980 at the end. I don't expect any improvements with another 880 aside from a better paste job.

 

Sounds like something Comcast would do

 

Exactly. I don't know how many times I've had my cable get all pixelated for days and call Comcast and they send techs out and I know damn well it is on their end because they replace all the wiring in the house and it still does it. Same with internet and I read about issues they are having but they refuse to admit it.

 

At least comcast has good speeds when it works... best speed in the country is 100Mb down 4Mb up for $650/mo

 

Lol that's just a complete joke ... Even in India, 50Mbps internet cost at most 100 quid for 6 months... Which isn't too bad..

 

i tested crysis 2 and crysis 3 with dual 880m. crys 2 do not thrtottle at all,never,crysis 3 did throtle once on me just for a sec then went again on +950 mhz. both games i played on ultra.

farcry 3 dosent throttle at all,when vsync is off u have +100 fps but temps are in high 70's with vsync on u are under 70.

metro last light i didnt played yet cause i want to finish fc 3 first but in first 5min of just testing it i already saw throttle. so yeah -.- im losing my faith this is gonna be fixed =)

 

The fix will be getting the 970M. Luckily it won't cost anywhere near as much as the 880M...

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I am hoping once my new 880m gets replaced and has the same issues they will default to the newer card. Worst case I'll be buying it. Good news is I submitted my warranty exchange last night and it's already scheduled to be done tomorrow. Wow was that fast.

 

I hope that XOTIC and Sager will work with me to get new cards. All signs are pointing to them being compatible with my machine without a BIOS update so fingers crossed.

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Personally, I hope that the new gtx970m is weaker than gtx880m. This is because if you receiving a a replacement laptop in exchange for the laptop (with gtx880m) with issues, So Dell can not do anything but offer you a replacement laptop with gtx980m. The new replacement laptop shall be as powerful as the one you returned.

 

So 344.11 was released today... any word on a fix for our 880m cards??

 

As expected there is no fix nor any response from nvidia so this is soon gonna disappear as the new 900 series is coming,am lucky to get the refund from Dell but i really fell sorry for the rest of the 880m owners .

 

I'm hoping that Sager will offer something to those of us who got bent over by nVidia as well. I don't want a refund for my machine, I just want a swap to cards that work and have the performance I paid for (which means if the 970M is faster than the 880M as rumored, I wouldn't complain about getting swapped to those)...

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You Bought a flagship card laptop... i would expect a flagship card laptop in exchange and i would not accept 970m in any way! Will see how my laptop is handled in the uk now also ethrem because me and you are both in the same boat

 

Ideally I'd get the 980M but my point is that they don't even really have any obligation to replace the cards period so if they offered to do it with 970M cards, I would be more than happy. Warranty is equivalent performance, not equivalent price so the 970M would fit that bill perfectly.

Basically if they are willing to go above and beyond to make me happy, I'm not going to get greedy. I purchased the machine with an expectation of a certain level of performance and I'm not getting that performance so I'll take a remedy that gets me what I paid for performance-wise quite happily.

Obviously if I am offered 980M cards, I will not turn them down, I'm just being realistic.

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I just wanted to update you guys. I had a tech come out and replace my 880m with a new 880m. I also had him apply the thermal paste I bought from newegg. All said and done my new card temps dropped from the 93 degrees they were running at the now capping at 83-84. Needless to say big improvement but still think in some ways it still doesn't perform top notch. Less throttling though. Still plan on getting the 980m.

 

Glad to hear your temps are down and you're not near that heat induced throttle point anymore!

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Thanks! It still seems at random points it won't boost which is weird. But I have a stable overclock at +39 core and +250 memory. Stable until it decides not too boost then I'm 954. Doesn't seem to go lower though.

 

i DONT SEE HOW... if this was the case then the alienware 18 wouldnt throttle with its vbios imo,

 

Single GPU doesn't throttle under stock... I just ran a test with SLI disabled and the core in Valley averaged 960 and didn't dip below 954MHz in the 19 minutes I ran it.

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I don't even have a 880m. But after reading this thread on a daily basis I'm even starting to get frustated. Pidge could of at least told you guys something by now like we're still working on it or you guys are sol. Something .

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I agree. Pidge came to the community and also asked for patience. 880m owners have been more than patient and pretty civil about things considering. At least we know how Nvidia likes to deal with bad products now. Fool me once, shame on you. Fool me twice, shame on me.

 

Actually I can confirm my old 880m card did throttle below stock. Sometimes down to 917 or 880 and others as low as 447 after hour of bioshock or metro.

 

If it was throttling to 447 then it was overheating. That's different.

My Clevo keeps temps between 78 and 82C with auto fans on the stock vbios so severe throttling just flat out doesn't occur.

Keep in mind the cards will throttle due to low utilization too though. If you aren't pushing the settings high enough in your games to tax the card, it will throttle to save power and heat.

There are certainly 880M cards that throttle in single GPU systems but they're generally running quite hot when that happens. My Clevo has loud but extremely effective GPU cooling.

Then there also would be the cards that can't sustain stock but something is really wrong if you're seeing 400s.

Nvidia pulled these chips out of the performance bin... High performance at low voltage with the problem of extremely high leakage as a trade off. Hence the temps.

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Can you explain why if I run benchmarks or demanding games that run at 99% gpu usage why I still only run at 954 half the time? Is it a power issue and how do you fix it? If you can't will this issue be resolved with the 980m? I don't see how these cards are getting stuck at stock speeds no boost...

 

I went back to the stock vbios to see how it did after my cooling mods. I don't recall whether it throttled or not. I will do it again when I get time and report back.

 

Its throttling because of the power limit. The card has a set TDP and its not allowed to go past that. Stock TDP is too low to maintain boost.

benchmarks throttle more than games. If you want a real representation of what your machine is doing, run Catzilla.

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Yea after this and especially with releasing 980m so soon after releasing the 880m I'm done with nvidia and most likely notebook gaming in general

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