Problem w/Dedicated Nvidia Card & Killer Network Management -??

Hello:

I recently bought a brand of computer that I have never heard of before and so I am not familiar with some aspects of it. It is a MSI Apache Pro GE72 - 2QF - Windows 10 64 bit

Today Norton took about 4 hours to install because of a conflict with the Killer Network Management software that came with the computer. The tech person at Norton suggested that I uninstall the software.

Before the issue with Norton arose I had an issue with Photoshop CC but not so much with Photoshop CC 2015.

Apparently there is a problem with the dedicated Nvidia GeForce GTX 970M card and Photoshop not being able to choose that card over the Intel integrated card. The computer is set to let applications automatically choose but that doesn't seem to be happening.

I am wondering, from things I have read, rather the Killer Network Management software is preventing Photoshop from connecting to the Nvidia card ... ??

Also, I noticed that in Photoshop CC under Preferences and in the 3D section is said something like ... OpenGL needs to be enabled or turned on or ... ?? And that all 3D features in the GUI are Grayed out. However, in Photoshop CC 2015 the 3D features are available, I've been able to create and render a 3D object but I don't recall rather the OpenGL was indeed "activated" or not ... but my Very Limited knowledge tells me the OpenGL must be working in order for 3D to be available.

My worry is that since I did not receive a DVD of any sort from MSI that should I go ahead and heed the advice from the Norton Tech Support guy and from other advice/info I found from blog posts that down the road I will find myself in need of this software for whatever reason ... or, the company will have found an actual solution and it's now the "talk of the town" and I will be unable to restore the software.

Norton guy says that I ought to just go to the Programs Uninstall to remove the software and yet others say that I ought to go to Device Manager and click on the Uninstall option and then ... uh, something about hitting the Windows key < this part I think I came across on this site but now I cannot access it because I am writing this post.

Really sorry this is so long. I seriously appreciate your time as I know everyone is as busy as I am.

If you can help me in anyway whatsoever I would greatly appreciate it.

I had to set my new computer back to factory settings and haven't reinstalled Adobe Creative Cloud or Photoshop yet for fear they still will not work.

Thanks again and I really look forward to hearing your thoughts and ideas. If you need any more info from me please let me know.

 

Your first mistake is using Norton.

http://forum.notebookreview.com/threads/restore-cuda-in-the-latest-nvidia-drivers-34x-xx.768768/

Also, try this.

 

This is your first problem. You're using Norton.

This is actually a fantastic solution, though your tech likely didn't realize this and simply decided that anything conflicting with Norton must not be necessary to run on a PC. But you SHOULD remove the killer network suite, and simply use the drivers alone. Uninstall anything related to "bigfoot networks killer" or "killer networking" etc from your PC. If your wifi card no longer works, you will need to connect via an ethernet cable and go to device manager, and find the device and tell it to install drivers for you. Hopefully Windows update in Windows 10 won't reinstall the network suite driver program.

You seem to misunderstand something about applications automatically "choosing" a card. Your video card *IS* the intel graphics card. END OF STORY. Your nVidia card is something like a number cruncher, and feeds data it processes (like games etc) through your intel card, and some programs and games do not like this, or do not work well with this, though the number of recent programs that do this is rather low. Please note that the Adobe software should be capable of using your nVidia card to process information etc, but I do not know whether or not it works with Optimus (the name of the technology I described in this paragraph) or Enduro (AMD's version of Optimus). Adobe is rather well known for their programs having stupid issues on Windows OSes, so be wary of this. I would however suggest you do what @Plur linked to see if that helps getting Adobe to see CUDA functionality on your nVidia card.

There's no such thing as "OpenGL not being enabled" on your PC. Both the intel card and the nVidia card can render and use OpenGL applications with ease. This is likely a direct problem with Adobe's program, and you should consult their support about it.

You need not worry about being able to find the network killer suite drivers. They honestly only cause people headaches, but more importantly, you can find them online. And no, don't expect Bigfoot to actually improve. They've been having problems for many years, since as far back as I believe 2011 when I was very attracted to the idea of their network cards; only to find out in the end that they caused so many users problems that I ended up advising AGAINST getting any of their cards to everyone who'd even begin to listen. If you search this forum for problems with their network cards and the driver suite, you'll find oodles of posts.

You never need to reset your PC to factory settings unless something in windows breaks heavily. Viruses overrun your PC and you can't boot into windows? Factory reset. Windows breaks and won't boot? Factory reset. Managed to uninstall something extremely important to windows and now half of Windows does not work? Factory reset. ANYTHING ELSE? Don't reset, there is a fix you can perform.