Radeon 5730 questions

I was playing around with the unigine heaven 2.0 benchmark today just for the hell of it, and I noticed a few errors that bothered me. After looking at some other sites, it seems like other people might have similar problems too.

The first thing that happened was I can't run the program in full screen, i get the error message in the picture below. I have no clue what it means and if there is anyway to fix it. As of now no other games/programs have issues running in full screen, so I'm not sure if it's just the program, but it is still
something that shouldn't be happening.




Secondly, I noticed I can't turn tessellation on. I know my graphics card isn't the best, so it probably wouldn't even run it that well, but I was under the impression that the 5730 at least supported this function, so I should be able to turn it on. After looking at dxdiag, I saw that my DDI version is 10.1 which seems to suggest my card is not running dx11 (which would explain why tessellation doesn't work I suppose). There is a known issue with windows 7 apparently not recognizing dx11 cards/drivers and saying the DDI is 10.1 regardless of what is actually running. However, after applying the hotfix and uninstalling/reinstalling the drivers, dxdiag still says my DDI is 10.1.



Granted, I know I won't be running games at high settings on dx11 with this card, but I hate feeling like something is wrong with my new computer, so if anyone can shed some light on the issue, that'd be great.

Edit: I downloaded the stone giant benchmark today too. When I try to run it I get an error and the program shuts down. This is really aggravating me.

 

Correct me if I am wrong, but judging by the Start Menu icon and non-grouping task bar windows...are you not running Windows Vista? If thats the case then Vista is DX10 only...but you sig says Windows 7 so but it certainly looks like Vista...if not, do you have the latest DX11 API installed? Thats interesting that it says you only have/are using DX10.1...

 

Wait wait wait...you arent using a release candidate are you? Is it a real full final release retail copy of Windows 7? RC are very unstable with the new ATI drivers as far as support goes...if you are using a RC theres your problem! Sure does look like a RC version...

 

I'm running windows 7 home premium. I just changed the task bar to not group / have small icons.

The known problem with this is supposedly that windows just reads it as the wrong version of direct x, but aside from the label, performance shouldn't be affected. However, after reading some other forums and seeing firsthand that DX11 features don't seem to work on my laptop, I'm convinced there is something more going on with my laptop.

 

Weird...its certainly a DX11 GPU, with a DX11 OS and all the newest drivers...I really see no reason why it would work...have you gone to MS website and downloaded the DX9, 10, and 11 API's just to rule out all other problems?

 

Make sure you download the Catalyst 10.4 drivers, or reinstall them if you're already running them, and install DirectX 11 just to be on the safe side.

 

I've tried to manually install DX11 which didn't really fix anything unfortunately. When I try to use the new drivers I am told my laptop doesn't support them. This is probably due to the fact I'm using a laptop which switchable graphics. Regardless of not having the newest drivers, it seems as though they were released 12/2010, so they should still support DX11. I have already uninstalled and reinstalled this driver as well which didn't fix anything.

 

And the 5730 is definately a DX11 card?

 

Yeah, I was worried about that at first too, but checking GPU-Z, notebookcheck, and ATI's page all confirmed this card supports DX11, hardware tessellation, shader 5.0, etc...

 

Ok, well theres no doubting that then, Final, how about another DX11 bench/program, i believe there was one suggested not so long ago however i have lost it.

Edit : Here, run this

http://www.stonegiant.se/

Edit : M-m-meggaaa fail

 

I actually mentioned in my first post (at the bottom, which is prob why you missed it), that stone giant wouldn't run either. When i click to start it, the window opens but then a popup comes up immediately saying "stone_giant.exe has stopped working" This is actually what convinced me something with DX11 is completely screwed up on my laptop

 

Oh sorry, late nights taking me over, hmm ok what about reverting to the MSI drivers?

http://eu.msi.com/index.php?func=nbdriverfile&driver_no=708

Maybe worth a driverclean too?

 

This is what I was thinking as well...but it would be ridiculous to think that he would have to use on MSI drivers...he should be able to use any driver that supports his video card. And to me the problem seems to be with DX11 as the GPU in his lappy is native DX11...if you have reinstalled/installed DX11 then the problem lies somewhere else entirely...maybe try to reformat and start fresh?

 

No problem, thanks for trying to help me out though. I'm actually using those drivers already too, since they seem to be the only ones out right now that work with my laptop.

 

I agree with you there, which is really why i think the best option is not to revert drivers, but to kick start the dx11 process,

I'm going to catch some z's and dream about the solution,

Good luck guys, and i will be back tommorow if you haven't figured it out yet,

Cata o/

 

The issue with the Radeon drivers is that they won't install because I have the switchable 4730/integrated graphics in my laptop. I'm wondering if there is a way to force the install of the newer graphics. Although this will probably disable the changeable graphics, which is the main reason I got this laptop.

 

I believe Nvidia bought Unigene 1.0 and read that 2.0 functions very similarly to how Nvidia's modified 1.0 does.

Unigene I don't think is an unbiased benchmark anymore. If you get DX11 to work, check out Stone Giant instead.

 

Read original post ziddy123...

OK...switchable graphics may very well be the culprit here...Im thinking that since the switchable graphics (or the IGP...Intel Im guessing?) is only DX10 that that most likely is disabling the DX11 features of the HD5XXX series card.

If you want DX11 Im guessing, and it is just a guess here, that you would have to disable the Intel GPU...or at the very least, uninstall ALL video drivers and install the ATI ones FIRST so that Windows 7 sees it as a DX11 card (check DXDiag for this) and THEN install the drivers for the Intel GPU. Might work, might not, but in either case it would seem that the Intel GPU is holding you back.

 

Unfortunately the graphics driver is specially designed for both cards, so once I install for ATI, intel graphics are automatically included. The ATI drivers actually handle the switching over the DX10. Also, I don't think it's the cards interfering or limiting each other, so much as bad drivers in general... Because dxdiag sees the ATI card as DX10.1, but the Intel card is DX10, so it is possible for them to have different DX versions. Do you know any way to force an install of ATI drivers. I'd be willing to give up the integrated graphics to test if the drivers are really what is preventing DX11 support, and then just roll back later to the switchable driver.

 

I personally dont know of a way to do this...on a fresh install of Windows 7 is it not at all possible to install the regular ATi drivers? Im just thinking that unless the Intel GPU is part of the ATI PCB there has to be a way to install JUST the ATi driver...what happens when you try to do this? Is there anyway to disable the Intel GPU through, say, the BIOS? Or Device Manager? Crappy drivers or not, something is holding your DX11 back and Im guessing it would be the Intel GPU doing so, even if the DX is said to be 10.1.

 

I think i can disable the intel gpu in the bios, let me try that real quick. And at least regularly, it doesnt seem to be possible to use standard ATI drivers for this card. But the card is definitely separate from the integrated graphics so I agree, it should be possible to force a standard driver to install.

 

Alrighty, so we have some great progress. Disabling the integrated graphics in the BIOS lets the computer read the 5730 as normal, so when I run the catalyst install program, this time I am actually allowed to install the newest drivers. After installing this, dxdiag now finally reads 11, and I can also run both dx11 benchmarks.

I'm still convinced it is the drivers more than the integrated graphics being on, but either way, it doesn't seem possible to have the newest drivers + switchable graphics, so I guess for now I'll need to use the BIOS to switch graphics cards until a newer version of the switchable graphics BIOS is released. Not the best solution, but definitely good to know.

Thanks for your help AndroidVageta; when there is even the slightest problem going on in my laptop, even if I can't fix it I NEED to know what's going on. So aside from helping me pretty much fix the problem for now, I can also stop worrying so much about it, haha.

 

Dude...that is AWESOME that you got it fixed! Glad I could help...its what Im here for

Feel free to give me a rep point

So how well are the benchmarks running now?

 

Hey man, I left your rep for sure, you've been super helpful. Also, after playing with it some more I have even better news. The DX11 stuff runs, not really the fastest (which I expected), but the fact that it works makes me feel more at ease. However since the performance wasn't that great, I decided to switch back to the switchable graphics in the BIOS for now, since the extended battery life is more important to me.

I was pleasantly surprised to see that even though i did this, and even the the graphics driver reverted to the original MSI ones, windows still read my card as DX11. The DX11 benchmarks also work just as well as they did with the switchable graphics turned off. I'm going to run 3dmark06 now to see if performance overall took a hit, or if everything is running smoothly now.

 

Wow...so DX11 now works WITH the IGP on? I had a feeling it would once W7 recognized the HD5730 as what it really is...a DX11 card.

But yeah, with a card like that DX11 games are near impossible to play anyways, in either case, glad you got working!