SLI 880m temp issues

I just received a new Origin eon17-slx this week with dual nvidia 880ms running SLI. The machine has handled everything I've thrown at it so far without any difficulties.

However, I installed hardware monitor yesterday and discovered a frightening temperature issue with one of my GPUs. While gaming or benchmarking, one GPU stays at or around 60 degrees and the CPU stays under 70. But one of the GPUs instantly gets above 90 (from the mid 30s) as soon as I start putting load on it. It got up to 96 and basically hovered just above 90 the entire time I was gaming.

Is anyone else having heat issues with the 880m in SLI format? I've e-mailed Origin tech support but have no received a response yet. I have not OC'd the cards or otherwise changed any clock speeds in my PC.

 

what is your full system spec and also what game did you notice the difference and was it digital download or disc.
some games like ghosts still dont work with sli properly so that could be why one card is not getting any hotter.

also try some other monitoring software which you can find below in my sig.

it could also be one dodgy applied thermal paste on that gpu.

 

Thanks for the advice regarding monitoring software. I'll try it later today when my kids are napping. System specs below. The high temps happened both in 3dMark and while playing The Secret World (digital download).

CPU: i7-4810MQ @ 2.80GHz
GPUs: Nvidia GTX 880m SLI
8 GB crucial RAM
120 GB crucial SSD for the OS
750 GB secondary western digital HDD @7500 RPM

I do have some prolimatch pk-1 thermal paste I could try if necessary. HW monitor readings from last night attached. Those readings were taken after about 5 minutes under full load. GPU 1 got to 96 later, but it never got hotter. The laptop is sitting on a passive cooling pad (X pad) and has visible clearance around the fan intakes/exhausts.

 

You definitely need to open it up and take a look. You should also purchase some IC Diamond thermal paste.

 

I just did so. One card was pasted and looked fine. The other didn't have any paste. Nothing. I applied my paste and now it's running in the 70s under full load. Origin is about to get an earful. Thanks again to everyone for the advice.

 

Whoa, luckily your card didn't burn out. Glad you caught that before it got worse.

Good luck. Nice system, btw.

 

Your one lucky fella, that could have popped at any minute... Congrats and thanks to J.Dre for pointing out where the fault was...

Great forum this.. I've just ordered a m17 with a Gtx 880m and from what I have read it could have been a mistake. I'm not into benchmarking or overclocking just stock all around guy and play a few games like bf3 & 4

I'm not as excited as I was two days ago...

Enjoy your machine

Thanks

Ian

 

after giving them an earful i would ask for a rma and get them to replace that 880 as having no paste at all could well have shortened its life by quite a lot and the last thing you want just out of warranty is one dead card.

 

Man, no paste at all on the GPU? That's scary. No wonder temps were raising as fast! Good thing you got it fixed! As MrDJ pointed out, be wary of that particular GPU, it might have shortened its life by running without paste.

 

How... the hell... did they send you A COMPUTER WITH NO THERMAL PASTE ON A GTX 880M

 

My thoughts exactly. That's like buying a new car without oil in the engine. Scary stuff.

If I were in his position, I'd complain and see if they'd extend my warranty, at the very least.

 

This.

And if they claim they QC'd everything, well there's no way they could have missed having no paste on one of the cards, as I can tell you from my own experience no paste = 93C on 780M within 2 minutes.

 

Honestly, he could ask for an entirely new machine at this point; that machine was sold as incomplete at that point.

 

Quality control is down across the board it seems... and always with 880M. I'd laugh but I really just want to break things...

 

I have no idea. The tech who e-mailed me was very apologetic. Included in the shipping box was a signed (by multiple people) QC checklist and benchmark list which I suspect was faked given the thermal paste issue. No paste = throttling = benchmark fail. My 3dMark score went up considerably (from 7700ish to 9000ish) with the addition of paste. The signed QC checklist lists a score of around 9100. :-|

 

No I'm fairly certain that this was Origin PC being dumb. The model he had was your model too. Except it cost more with less upgrade options. I'm really annoyed that this happened to him; NOBODY should get service like this, at all.

 

His model is the P370SM-A, not the 377.

But Sager builds these machines so if he ordered an Origin machine and it didn't have Origin specific customizations then Sager screwed up.

Sent from my HTC One_M8 using Tapatalk

 

I've e-mailed the tech with screenshots of the HW monitor from last night as well as photos of the un-pasted sink and GPU. I'm expecting a huge warranty extension at the very least. Thanks again to everyone for the concern (and righteous anger).

 

Demand a new machine. Seriously. Its a brand new machine, you could even send it back, get your refund, take the money and build a cheaper one with another reseller. Its amazing that GPU didn't smoke.

 

I would demand nothing short of a new 880M at the very least. And that QC checklist must've been faked because there's no way a proper QC would've missed the lack of thermal paste.

Well keep us posted on this pans out, Origin seems to have pretty good reviews from what I've read, but you know we're always hungry for a saucy scandal.

 

I went to Origin PC's website and built the machine up and the webcam slot said "1.0MP front, 5.0MP behind" which is characteristic of the P375SM and P377SM-A machines, as my P370SM3 and the P370SM as well as the P370SM-A only have one front-facing 2.0MP camera.

So, I was certain it was on the P377SM-A chassis as it was 880M support.

 

Interesting, the pictures on the site of the SLX are of the 370 (the track pad is a dead giveaway). I guess they haven't updated their gallery?

Sent from my HTC One_M8 using Tapatalk

 

Possibly so; something I utterly loathe. I did do my research before I listed the model XD. But yes, he either has a P375SM-A or a P377SM-A (because Clevo's website somehow lists P375SM-As though I've not seen them selling anywhere... and yes I cross-checked with Clevo's website about the webcams XD) and thus his model should be exactly the same as yours. Also, I did not think Origin PC is asking Sager to build and sell those machines as the price is far higher. I mean, copying the machine I got from Mythlogic (NOT known for the lowest of all prices) almost a year ago (except for the addition of an OS which I know to be only ~$120 USD as I chose Win 8.1 Pro) his machine costs over 700 USD more than mine. And I still cannot figure out if his screen is 60Hz or 120Hz; as it does not say on that site. It allows you to buy 3D glasses and an emitter though, so yup. Even factoring out $150 for an OS, that's still almost 600 USD more than what you'd pay at mythlogic/xotic/LPC-Digital/etc. If they're simply buying and selling what Sager makes, that's even MORE reason to avoid them and go with a better seller.

 

The extra cost is likely due to the custom paint and trackpad design. Although paying $600 more for that is just silly.

Still, Falcon Northwest takes the cake for selling ridiculously overpriced Clevo machines. If you thought Alienware was overpriced, wait till you see Falcon Northwest. The prices are completely unreal.

 

Yeah origin really is just a very high priced Clevo reseller... And if they have an emitter option for that machine then they have some sort of voodoo because Clevo doesn't make a P377SM-A with 3D right now.

Sent from my HTC One_M8 using Tapatalk

 

LOL yeah Falcon NW is such a joke. They make AW look like a bargain as far as boutiques are concerned. I used to go on their website and spec out a top-end machine just for kicks. More often than not the final price ended up being like a nice brand new car.

 

After I bought my D900F for 2808 + shipping, I went to Falcon Northwest. It cost over $6500 for the same machine, not counting shipping yet. I still laugh and tell people to go far away from falcon northwest.

Also, I selected "no paint" on the machine when I did it; which means there wasn't any custom stuff being applied. And if they do custom applications on their own without the customer having an option to get a plain black machine, that's just SILLY

 

Yeah I'm not sure how Falcon is able to stay in business with those prices. Or maybe people really don't do their research at all these days.

 

Update:

I requested a warranty extension. In return, they offered to simply ship me a new card. All in all, while the QC on this laptop was obviously concerning, I'm definitely pleased with the product support. Assuming they follow through, this whole incident would not drive me away from Origin.

 

Well at least the fact that they offered to ship you a new card without you requesting it is very good, however the reason I am making such a big deal out of it is because if it were someone like me, living outside of the US, imagine how they would have made a fuss for rectifying this situation, or what I'd have to pay out of pocket to even collect the card. I guess screwups happen, but this just proves that no QA testing was done, or they'd have obviously noticed this.

 

Wow, I hope the new card with proper thermal paste gives you years of service. Make sure you check the new card temps and apply the best thermal compound you can. You will find everyone is opinionated about it based on their own experiences.

Since I mention it (opinionated) I will say that I have had the best experience with the Sager applied IC Diamond paste. I don't have the patience to apply thermal paste again and again in different ways. I just want it to work at stock levels, nothing more.

 

Hi

I have an Alienware 17 with a gtx 880m and even though we are experiencing some very warm weather here in the uk at the moment, not the norm ha ha

Power the laptop on and the gpu temp is hovering around 37c, after about 10 mins of bf3 the temp have risen to 93c and the clock speed has dropped to 421mhz... Every few minutes it goes back up to 993mhz and the few seconds later drops back down to 421mhz...

The fps is all over the place. I have check the paste and it was fine, I re pasted and put it back together and it's more or less doing the same thing...

Any ideas, don't want to keep it if the performance is all over the place, only recieved it today...

A bit gutted to be honest...

Thanks in advance

Ian

 

Exact same position. I have an AW18 with 880ms in sli coming soon. Stuck on what I should do since waiting isn't exactly an proper option!

 

Dell has offered to swap out my 880m for a 780m

Not sure what to do, or I can return the machine for a full refund... I was hoping the 880m would be better...

 

Exchange for the 780M, its going to perform better than the 880M if you overclock it (lower heat at the same clocks) but if you can wait, rumor mill is stirring a lot about M295X next month. As much as I can't stand AMD, if the M295X is faster and cooler than the 880M, I'll look at seeing what it would take to get a pair of them in my machine.

Sent from my HTC One_M8 using Tapatalk

 

I thought you were going to wait? I hope it works out ok! Heavy undervolt and max fan speed in order perhaps!

 

You could hope for the R9 M295X next month and demand to exhange the 880M to that that card if the 880M doesnt work like it should.
I think the M295X will be an cheaper option than GTX 880M for Dell anyway

 

Not much scope in undervolting the 880M's from what I have seen, they run pretty close to the voltage/Mhz stability limit.

 

Yeah stock voltage is barely adequate for them to hold their clocks.

Maybe at the base 954MHz frequency it would be possible to undervolt but not the 993MHz boost clock.

Sent from my HTC One_M8 using Tapatalk

 

I think that would be a good idea! If both cards can run stable at 954mhz (quite fast already) without throttle then you would have better performance vs boost! Can you disable the boost? Sounds like logical thing to do!

 

Well you could technically use the modded vbios to underclock and potentially undervolt it if you can find a stable point but you would have to apply your settings every time you reboot your computer which isn't terribly difficult with an nVidia inspector profile. The modded vbios does indeed disable boost which forces the card to run whatever clocks you set it at.

Technically the cards should be able to maintain their rated stock speed without throttling but that's only if nVidia didn't push the TDP too far.

If I could get the modded vbios to go to 2D mode when I'm not gaming, I would play with this a bit but having my fans run at the desktop is obnoxious.

It may be possible to underclock and undervolt the stock vbios but boost would still be enabled which would be a pain. EVGA Precision X's K-Boost could be handy here though. It disables boost and forces the card to run at the clock it's set at. You would have to disable SLI, enable K-Boost, and re-enable SLI mode. That one I can play with so I'll try it later.

Sent from my HTC One_M8 using Tapatalk

 

Good luck!!

 

Don't try it... A few seconds of 3D caused the system to not just freeze but shut off and restart and then when it got to desktop it froze again, rebooted again and my desktop is 640x480 and I managed to get DDU into safe mode, uninstalling Precision X and the drivers and starting over. Bad idea.

And it didn't work either. The cards just down clocked to a lower frequency...

Sent from my HTC One_M8 using Tapatalk

 

Well that's not good... NVidia control panel shows 1 880M and Hwinfo only shows the memory usage of the second card and the link speed. I think my slave just died... What the hell!!!

Sent from my HTC One_M8 using Tapatalk

 

HI everybody ! EXPLAIN FOR NOOB(me) PLEASE from Russia several questions..... 1) NVIDIA 880m sli... in free mode just working laptop Temperature - 45 -50c* THen playng ULTRA settings crysis 3 for example on VIdeocard tests - can be 80*C some times... i understand may be it is normal. but SHOuld I \ BEtter to MAke set up this temperatures by USINg HWINFO 64 ?? or let it be AUto controling by laptop//// ?
2) so Sould i MAke FAN speed higher to FIx it about 70 Max temperature not more 80// ?
WHat problems can be if FAN speed and temperatures will be too low FOr VIdeocard ... ?
3) what Optimal temperatures should be for NVIDIA 880m sli does any one have TABLE whith Temperatures and fan speed for them ?
THX ALOT DOnt hate Rus People ) not all of them M****ers but there alot....
GOOD Luck