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    Steam Help!!!!

    Discussion in 'Gaming (Software and Graphics Cards)' started by Halo360Fan, Dec 12, 2008.

  1. Halo360Fan

    Halo360Fan Notebook Deity

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    Ok I can log in just fine on the steam support page but when I try to log in to buy TF2 it says my user information is not correct. I don't know what to do. ANy help?
     
    Halo360Fan, Dec 12, 2008
    #1
  2. Jlbrightbill

    Jlbrightbill Notebook Deity

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    Steam Support uses a different password / username combination than your actual Steam account, they're completely separate.
     
    Jlbrightbill, Dec 12, 2008
    #2
  3. Halo360Fan

    Halo360Fan Notebook Deity

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    then when I click forgot password it take me to support where do I get my password on my steam account instead of my steam support account?
     
    Halo360Fan, Dec 12, 2008
    #3
  4. cat mom

    cat mom Notebook Evangelist

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    If you know what your username is, you can tell them that and they will send an e-mail to the account that you gave them originally.
     
    cat mom, Dec 12, 2008
    #4
  5. gengerald

    gengerald Technofile Extraordinaire

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    Just as Bill has said, they are separate. Thus, you must register another account with steam support, whatever you choose.
     
    gengerald, Dec 12, 2008
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  6. Halo360Fan

    Halo360Fan Notebook Deity

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    Ok I found all my information on my computer on notepad document and now I know my password and it still says log in information is not correct. This is really starting to tick me off. I never changed my password. Now I can't I can't play any of my steam games. ahhhhhh!!!! I dont know what to do.
     
    Halo360Fan, Dec 12, 2008
    #6
  7. gengerald

    gengerald Technofile Extraordinaire

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    Now only your credit card information or security answers will help you. Good luck, the wait time is about a week, usually.
     
    gengerald, Dec 12, 2008
    #7
  8. Halo360Fan

    Halo360Fan Notebook Deity

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    I don't know my security answer either I'm pretty sure the answer i'm putting in is correct. Great it takes a week? Now I cant get TF2 fro 9.99?
     
    Halo360Fan, Dec 12, 2008
    #8
  9. cat mom

    cat mom Notebook Evangelist

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    Right after the failed login attempt they should have a screen where you put in your username . Have you checked you e-mail account? If you are really the original account owner, they have probably sent you an e-mail to change your password. I had the same problem a while ago and they sent the e-mail in about 1minute.
     
    cat mom, Dec 12, 2008
    #9
  10. Halo360Fan

    Halo360Fan Notebook Deity

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    ok yes I did that they give me a email with a reset code then it asks me the answer to the security question and when I put in my answer it says its not the correct answer and I know it is. I dont know what to do.
     
    Halo360Fan, Dec 12, 2008
    #10
  11. Halo360Fan

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    how can I contact steam?
     
    Halo360Fan, Dec 12, 2008
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  12. cat mom

    cat mom Notebook Evangelist

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    If the answer is a name, then try it with a capital first letter. If that fails then try with a lower case first letter.
     
    cat mom, Dec 12, 2008
    #12
  13. cat mom

    cat mom Notebook Evangelist

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    Go to steampowered.com click> support>Contacting Valve Billing and Support>Create a New Support Request>Account and Billing Issues >then follow the instructions on the page
     
    cat mom, Dec 12, 2008
    #13
  14. Halo360Fan

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    tried that still did not work
     
    Halo360Fan, Dec 12, 2008
    #14
  15. Halo360Fan

    Halo360Fan Notebook Deity

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    I got it!!!! I know what I did and I feel like an idiot lol
     
    Halo360Fan, Dec 12, 2008
    #15
  16. cat mom

    cat mom Notebook Evangelist

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    Glad you got it fixed. Thanks for following up and letting us know.
     
    cat mom, Dec 12, 2008
    #16