Steam refunds?

I bought Blacklight tango down the other day which was fine, it looks like an incredibly fun game but theres no one ever on. Ive only played 1 real online match. So my question because im new to steam do they give refunds?

 

no they don't unless you give a good reason.

When I bought Alien Breed Impact about 3 seconds before the sale went live I sent in a ticket to ask for a refund to buy it again.

The condition is that you have to buy it again before they refund it to you, and it's as a "customer service gesture".

 

No, once you sign up for Steam Gabe Newell owns your soul in purgatory forever. Welcome to computer games in the 21st century. You can get sold crap and can do nothing about it.

 

Lol , well hopefully they accept my reason as valid, I can find an online match for an online game only, rendering the game unplayable, I just want my money back so I can go about buying MoH or something lame and uncreative like it...

 

Doubt not finding games is a good reason

 

I was unable to play L4D on my Sager np2096 a while ago. They had no idea why, so they had me turn off half of my processes running, reboot, see if it works.

Basically they troubleshoot the hell out of it. Needless to say, about 4 hours later and countless reboots later, I found it was some Nvidia driver that stopped it from running.

 

It is to me, but most likely not good enough for Steam.

That's what I hate. They sell you a multiplayer game. Nobody else plays it, so they expect you to just suck it up.

 

The game is pretty much just the multiplayer component to CoD or MoH or BF, which is fine, thats what I want, but for the last 3 days I have not been able to find a game, waiting more then 15 min each time. Its not like im not connecting to other people, but its not a find your own server set up but a quick match set up. Which renders this game unplayable. Its really ridiculous to say the least, and because no one is on the game, Ive only been able to play 1 match.... seriously....

 

Because retail outlets are so eager to let you return PC games after you've opened, installed, registered, and played them.

 

Well I guess I meant the whole game industry in general gives you the middle finger. Steam is just as guilty as anywhere else.

 

Steam is often the fall guy for everything people hate about PC gaming in general. It's unavoidable being the largest distributor of digital PC games.

A publisher prices differently for various regions (Australia) - people blame Steam
A developers' games don't work on peoples' machines - people blame Steam
A publishers' refund policy isn't consumer friendly - people blame Steam

The only legitimate complaint I have about Steam is the inability to use different games on my account simultaneously. The millions of other complaints I hear about Steam are not their fault, but those of the game publishers and developers.

 

Right. But also Valve could help matters with the "used" games market. I mean I see it as an opportunity for Valve and other publishers. Someone doesn't want to play their game any more, if you have a boxed version, for the most part, you can sell it or give it to someone else.

With Steam, you don't play a game any more, they should allow you to flag it for sale to a specific person. That person could get it for, say, 50% of list price, and Valve and publisher gets all the proceeds. It would give your friends a chance to buy the game cheaper, and get it off your hands, and put extra money in Valve and publisher's pockets that they most likely wouldn't get until the price dropped significantly anyhow.

 

Wish I could get a refund, that garbage console shooter Blacklight: Tango Down was my worst purchase on Steam.

 

They might give you one refund, if you get lucky and give them a good reason, as a "one-time customer service gesture".

 

I agree it would be nice to be able to "sell" your used games, but remember, the industry sees this WAY different then all of us and is moving in a different direction. When you purchase a game, according to the game industry, you only own a license and they don't want that to be transferable. Look at the new way they are dealing with online multi-player for games like CoD:MW2; you have to pay $15 to transfer the online play portion of the game to a new account. They're moving to shut down used game store industry. There are even an abundance of new titles sold in retail boxes that force you to use Steam for this exact reason! The developers and publishers want to be paid for every person who plays their games, and they are very much against you reselling/trading your games without anything going to them.

 

I'm fine with the price being the same. You get to download/install on as many PCs as you want, on demand, no CD required. No CD required during gameplay, updates are downloaded/installed automatically if you let it, etc. Just saying that there are some positives to digital distribution that I consider worth the trade off of not having a physical disc.

 

i managed to get a refund from steam because i bought crysis war head instead of crysis, They were really understanding about it but made it clear that the refund was a one time only thing.

also have you checked that the ports the game uses are open on your router. i have a hard time playing online back at my parents house because they have possibly the worst router ever which basically denies all forms of online gaming.

 

The thing is since Steam is such a HUGE distribution system, they have pull with the publishers. How do you think they manage to pull the sale prices that they do? I'm sure Valve is behind the whole thing. Valve is making money hand over fist and could actually revolutionize gaming distibution even more if they developed a used game market or some form of return system or heck even monthly fee to play any game you wanted.

 

Ok so steam got back to me today, they will give me a refund on my steam wallet, they wont put it back on the visa, which is fine. So in the end I guess it is a valid refund point for a game that does not have any community. im happy I can go buy something else now,

 

They should bring in Onlive services, doing stuff like used games opens up for piracy, not saying that they arent already victims of it. I think steam just wanted to get this system up and running, then like anything slowly update it as needs and user experience changes

 

Be specific. What games lets you do something like that?

It's pretty hard to believe that this is some univeral feature of Impulse.

 

There is *supposed* to be no DRM for games on Impulse.

 

so far i have sins of a solar empire + 2 expension and supreme commander forged alliance

i avoid using digital game as i like hard copies but these games are installed on more then 3 computer and they run fine all in lan with only one licence

 

It used to be that way back in the day. EB Games (I don't know their new name) used to let you return games within a certain time frame. I remember returning a Star Trek game because it was too buggy (and I didn't have the patience to wait to *hopefully* get an update to correct it's bugs) and they happily returned all of my money. Of course that was a decade ago.

 

Just because you can do it doesn't mean it's allowed. I would bet dollars to donuts that this isn't allowed under the EULA but due to no enforcement (DRM) you are able to do it. The fact that they sell it to you DRM free doesn't mean it's legal to distribute among your friends and family and do with it as you choose.

 

Sins and SupCom are Stardock games. I'm not surprised they allow it within their own products, but it won't work with just any developers games.

 

I read a rumor some where that steam is planning to add a trade-in system in the near future so that's almost a refund lol.

 

who said it was distributed to any one ? never tought that i own more then one computer .....

and it was to thier adventage since those who tried it here bought one for them self

 

So like credits? I'd be fine with that, even if it's a small amount of credit. At least get something out of all those unused games I have.