direct2drive, give me product key, then claim I havent bought it ????

Basically, Iv bought 2 game successfully from direct2drive,

Call of Duty 4

Mercenaries 2

Mercenaries 2 was a pre order so I had no reason as to doubt that this one would not work,

I pre ordered Crysis Warhead and at midnight last night, stayed up to hopefully set it to download

I had to wait to today to download it, it finally sent me the product key but when I click download it prompts me with a window that says,

"access denied,

Sorry, you do NOT have access to the file. Please purchase this item first."

*** ! i bought the item about 2 weeks ago, they sent me the product key, they gave me the link to download it, now they claim I havent bought it ???

are many people having this problem???

 

I think you have to email them to get it fixed.....

I doubt they stole your money.

 

well in theory that code is what i bought because legally or ilegally, you need the code to buy the game,

whatever, Would this be the number to ring because I found the ign contact list ,

http://corp.ign.com/contact.html

the london branch is most local to me.

would this work? they have no direct email address's on direct2drive to send them a direct email to !?

 

You can get cod4 on steam.

 

I have the same problem.
I've got an email with CD key, but that link doesnt work (the same message)I don't understand that.
But there must be a solution.Could I cancel the order and purchase the game again?

 

They sent us CD keys to activate the games so we had bought it in my opinion

Actually if i downloaded the game from rapidshare or as a torrent and i used the key from mail it would be legal, wouldn't be