m1210 and HL2 gets literally 2fps. why?

Hmm, no response, I wonder if he got dell to agree to send it in for repairs.

 

I've been checking back here frequently. It turns out dell is sending me new ram and a replacement system board.

 

Ah, alright, thats good to hear.

 

I will take some pictures and post my results here asap.

 

Instead of posting this here, why don't you give steam support a contact. Via e-mail.

 

i did. They told me to contact my laptop manufacturer. Steam isnt the problem anyway.

 

Bump dagdsagdsagdsagsadgds

 

Ok, so i got my replacement ram (only one chunk for some reason) and tried all the different combinations and stuff and it defenitely ISNT the problem. Still getting the same ****ty framerate. Hopefully, the new system board they send will fix the problem (i will probably get it tomorrow). I know for a fact that the heatsink is functioning properly on account of the fact that hot air always blasts out when doing anythig graphically intensive (although i try to avoid that sort of thing).

 

This affected my HL2 gameplay. Today I got my replacement ram because my old ram was crashing my computer at every turn. So I went to play Oblivion, crash, HL2, crash crash crash with about 3 different memory stop messages, including system, video ram, and software related ram errors. So with my 7th call to tech support, I am now considered a "System Capture" persion. My system is so messed up dell wants it so they can do reaserch on it to imporve future 1210's. Yeah I feel real special (not really, just mad). But Im getting a whole new system because of it. K3nt if that systemboard dosent fix your problem inquire on what I just said and they will give you a new computer. Oh and I guess im getting mine in 7 days!!! They are giving it a "super priority" tag so it gets put in front of everything. Im a little mad at dell for all the hours ive spent trying to fix this thing, but I cant say they dont have 1st class support.

 

Yeah, about the quality of the support. I spent literally 4 hours on the phone with dell the other day. At least half of that altogether was on hold. Im not even kidding. And the whole thing with sending the computer back and stuff... Dell would have to send me an empty box, i would have to pack my computer in it, send it, and then they would repair it or send me a new one. Then when i get the replacement/new one, i have to send one of the boxes back. Its a big ordeal and takes a couple weeks i believe.

 

No the guy I talked to earlier today already placed the order for my replacement. When I get it I just put my old one in that box along with the A/C adapter and stuff then just send it back to them and keep my new one. The whole thing will take a week. Ive called support 7 times, each of which I waited on hold for no more then 5 minutes. And the only other times I was on hold was if the tech was reviewing what had been done, and he didnt want an awkward silence so he put me on hold for a few minutes. Ive had great support, just a problem that cant be fixed.

 

Thats pretty much dell in a nutshell, there hoping you will just give up so they don't have to replace your system (I'm sure at least one of the tech support people you have talked with realizes that your system is totally screwed up and needs major repairs or replacing).

 

I dont know where all this anti-dell sentement has come from, the only bad experence ive ever had with dell is with my current 1210, but the support on it has made up for it. Ive had a great experence with the support people ive talked to. Probably because I know what im talking about when I talk to them so me and the tech work togther to find a solution. They recognize I know what im talking about and dont give me any bs. In fact the last guy I spoke to (the one who ordered me a new computer) was a really cool guy, we were joking a bit and actually got off track talking about oblivion for a few minutes. I have nothing but good things to say about the XPS support. I guess my advice K3nt would be to be stern with them, but not rude. You need to get your point across and let them know that you paid alot of money for this and you want a solution, then help them to find it. Dont just tell them your problem and then wait for them to give you a solution. Talk through it with them, giving as much information as you can, and try and give some ideas of what to do. Thats exactly what ive done and ive had great results with them.

 

Yeah I really like Dell Support, even if they take some time, they will always have a fix for you. I've had nothing but good experiences with them.

 

No no no, its not anti dell, this is EVERY COMPANY ON THE FACE OF THE EARTH. I like dell plenty (notice in my sig that I have one). I'm just saying that most companies will take this aproach.

 

Well, most of you guys use dell U.S. sevices. Dell canada is a different company. They have different policies and depots and support etc. The support hasnt been that bad at all, just all the hold time i dont like (was only an issue with the last one anyway). They seem VERY wlling to send me replcement parts. Mostly because the return process i mentioned preciously IS accurate, and DOES take a while. I get the feeling that they want my computer running perfectly asap (they're researching during the hold times btw, since i ask alot of questions).

 

Ok well that explains alot K3nt, I forgot you were in canada. So there you need to send back your old one before they send you your new one, and they dont pay for the shipping? That dosent seem right at all. Im not saying I dont believe you, im saying thats not good buisness pratice. I guess Dell US and Dell Canada are very different in this area.

 

They do pay for shipping. I think the reason they send you the box is because it has to have a waybill in order to send it back (they'd just throw the return waybill inside the empty box). Canadapost can cause some complications.

 

Unfortunately, the last rep i talked to told me that the system board is NOT a user replacable part. Im gonna go through the whole hoo-haw of replacing the darn thing.

 

The rep that I spoke to here in the US e-mailed my a PDF with the form for the return box. I have it sitting next to my computer now for when my new one gets here on wednesday. I dont know why they couldnt have just done that for you.

About the system board. I couldnt imagine that being a user replacable part. I mean you have to take the entire computer apart to do that. If replacing your processor voids your warranty voids your warranty, then replacing the system board sure as hell will too. K3nt just call them up and tell them that this is unaceptable, and that you want them to send you a whole new system since yours is clearly screwed up. It worked for me, it will work for you.

And try and see if you have to be sent an empty box, they have to be able to do it the other way. Just ask them to e-mail you the shipping tag, and then to send you a new system. Then you'll attach the e-mailed tag, and return your system in the box that your new one came in. Thats exactly whats being done for me, and I dont see any reason why they cant do that. Just give it a try, pester them enough and they will give into you. The coustomer is always right.

 

One word man. CANADA. Dell Canada thinks it has to be different for some reason. Anyway, everything is set up and i should get my empty box in the near future. i wrote down a bunch of stuff on printer paper with a sharpie which i'm going to send with my computer. I wrote that i would PREFER a brand new system. Then i specified that it better not have anything wrong with it (but a little more politely). And i figured while i was at it, i would write down any othet problems i was having, being hardware or software. i.e, i wrote about my palm rest flexing and how sometimes windows wont even start. The latter is probably hardware-related. Anyway, here are some pictures of the system board i got from them. I was SUPPOSED to get a disc that would put my current servce tag into the new mother board, but it wasnt't even in the box. I wouldnt be able to replace it if i wanted to.


my notes



inside box



what i DID recieve was bent anyway



the top (processor and that pesky gfx chip)



the bottom (wireless car ports, ram slot..)


sound card:

 

Nice pics, I didnt get that good of a look at my system board when I took my broken system apart. Its interesting to know what it really looks like. Well I guess I can only say that I feel sorry for you that Dell Canada sux, but good luck on getting a new system, keep us updated. And wish me luck on my new one too (gets here tomorrow hopefully!)

 

Hah, with that many problems your asking them to fix they will more than likely just fold and send you a new system. Best of luck to ya man.

 

it's been nearly two weeks now, and i still haven;t recieved my empty box that had next-day shipping. I think I officially have the right to give dell a big WTF.

 

Time for a thread revival. Any new developments with this issue?

I've been experiencing some similar problems with my new M1210.
My computer specs are similar. I get an average of 0.75fps(!) while running 3dmark06 and the GPU temperature spikes past >100'C.

Any new feedback would be appreciated.

Cheers