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    nvlddmkm keeps crashing, any idea's?

    Discussion in 'Gaming (Software and Graphics Cards)' started by Casowen, May 19, 2019.

  1. Casowen

    Casowen Notebook Evangelist

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    Its happened alot this last month, so not sure. Im thinking either try DDU, or the newly modded telemetry free one thats going around here. Any idea's? Current driver is the new 430.64

    happened again, and this time it totally crashed my system. A mech15 1070.
     

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    Last edited: May 19, 2019
  2. Vasudev

    Vasudev Notebook Nobel Laureate

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    Try 419.64 or 419.72 drivers.
     
  3. Casowen

    Casowen Notebook Evangelist

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    What is it about those in particular?
     
  4. rzrwolf

    rzrwolf Notebook Consultant

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    I have experienced the same problem with latest drivers on my laptop (gtx 1060 clevo).

    The solution is to check nvidia drivers option - Power management mode - and set it to maximum performance.

    I have observed that latest versions set it to power save mode what causes bsods, black screen and nvlddmkm errors in event log.. Spent 2 days figuring it out as laptop screen just went black and i had no clue what is wrong.. Then checked event log with Who Crashed utility and observed the same error over and over.
     
  5. Vasudev

    Vasudev Notebook Nobel Laureate

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    Most of the OEM use the same branch.
     
  6. yrekabakery

    yrekabakery Notebook Virtuoso

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    What are you doing when it crashes, and is the GPU overclocked?
     
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  7. Casowen

    Casowen Notebook Evangelist

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    It cashed last time with no overclock playing warframe.
     
  8. Casowen

    Casowen Notebook Evangelist

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    Well aside from not in over heating past 85c, I usually keep power management at adaptive, or maximum, and maximum for warframe in particular.
     
  9. Vasudev

    Vasudev Notebook Nobel Laureate

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    I will re-phrase what @yrekabakery said, do you see any error messages in BSOD or something like DXInit or DXSwap failed or something?
     
  10. Casowen

    Casowen Notebook Evangelist

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    Nope, no BSOD, no startup message saying "your computer didnt shut down correctly", it just solidly resets itself after staying in a totally black screen. I assume its the game as its not the first game to do this to me.
     
  11. Vasudev

    Vasudev Notebook Nobel Laureate

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    Intel based PC or AMD Ryzen? If its Intel, look at MEI firmware updates at win-raid or at your vendor site.
     
  12. JRE84

    JRE84 Notebook Virtuoso

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    I dont want to be the bearer of bad news....but the last time i got that error with 260m..gtx....it was a failing gpu
     
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  13. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    If downgrading to older drivers doesn't help, you probably have a dying GPU. The problem you are seeing is a TDR error. Defective RAM can also cause GPU drivers to crash with TDR errors. Uninstall the display drivers and run either the Windows Memory Diagnostic test or memtest86 to confirm your RAM is good.

    What system do you have and what are its specs? Is it still under warranty?
     
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  14. Casowen

    Casowen Notebook Evangelist

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    The system is an Eluktronics Mech-15 that is still under Warranty. Specs are this:

    GTX 1070
    I7-7700hq
    32gb HyperX impact Ram 2666mhz
    144hz panel.
    1TB NVME

    Im seeing 419.67 419.35 419.17 drivers, but not 419.64/72 on nvidia's site, so are you saying any 419 driver is ok in theory?

    Im not seeing any BSOD or TDR style message, the screen will literally freeze and occasionally recover and occasionally totally crash the system after a long black screen and then reset.

    I will run the windows memory test as I assume its just as good as memtest86. What would installing the older drivers first accomplish?

    Assuming the GPU is at fault, and I trying to make a warranty claim, how exactly do I show the GPU is dying? Just show them this?
     
  15. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    Well, yes you are seeing TDR messages. The Event Viewer screen shot in your opening post show it is happening repeatedly. That message is the textbook example of a TDR. Windows 10 just handles them differently now, so you don't see the BSOD. The driver just goes into a loop of loading and unloading. Not much better than a BSOD because the machine is still unusable.
    upload_2019-5-21_21-21-24.png
    What you need to do is try a dozen or so drivers and if all of them do the same thing you can rule out drivers, contact the vendor about having it repaired or replaced under warranty. When you show them what is happening, they probably won't give you any crap about it. It is obvious something serious is wrong.

    If the memory checks out OK, you can let them know you tested that as well.

    You could also try reinstalling Windows to rule out any kind of OS corruption. This is unlikely, but they may want you to give that a go before they replace hardware.

    If you do all of those things and the problem remains the same, the process of elimination is such that there is no escaping the fact that there is a hardware problem, and the only likely piece of hardware that would do this (uncorrectable TDR problems) is the GPU.

    The idea of doing all of these things first is to hold the vendor accountable and help the process go smoother. They may ask you to jump through all of these hoops, so might as well just do it now and get it over with.

    The alternative would be to contact them before doing anything else, show them this thread and ask if they want you to jump through the hoops now, or just send them the laptop so they can fix the problem for you.
     
    Last edited: May 22, 2019
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  16. Casowen

    Casowen Notebook Evangelist

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    Well I can rule out memory errors, unless they want an extended test instead of a standard memory test. The Standard took 7+ hours, even though it says it takes 7 minutes, so not sure what to make of that. I will be contacting eluktronics and hope it all goes well.

    Thanks for your help.
     

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  17. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    OK, let us know how it goes.
     
  18. Casowen

    Casowen Notebook Evangelist

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    Intel PC laptop, mech-15 eluktronics. I already have the latest drivers and later from intel, so I can rule this out. Im opening up a warranty claim.
     
  19. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    I believe the Mech-15 may be a boutique branded version of the Clevo P970ED, aka under the Sager branding as NP8971.
    http://www.hidevolution.com/evoc-p970ed-rtx-2060.html?ref=1
    https://www.xoticpc.com/sager-np8971-clevo.html
    https://www.pro-star.com/p970ed.html
    https://www.eluktronics.com/MECH-15-G2
     
  20. yrekabakery

    yrekabakery Notebook Virtuoso

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