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    6860FX Cd Rom Issue

    Discussion in 'Gateway and eMachines' started by Rezlov, Jun 29, 2008.

  1. Rezlov

    Rezlov Notebook Enthusiast

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    I took it in to Best Buy today.

    Basically, my CD Drive will not read CDs. After like 10+ tries I am able to get it to but that's about it. He said it might be a hardware problem or possibly installing Vista wrong.

    Anyone have familiar problems?


    edit: I meant P-6831 FX
     
    Rezlov, Jun 29, 2008
    #1
  2. wywern209

    wywern209 NBR Dark Knight

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    try reinstalling drivers, rebooting and if worst comes to worst, os reinstall.
     
    wywern209, Jun 29, 2008
    #2
  3. iaTa

    iaTa Do Not Feed

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    An OS reinstall is very unlikely to fix that fault. I'm 99.9% sure it's a hardware problem. Have you tried taking the drive out and re-installing it?
     
    iaTa, Jun 29, 2008
    #3
  4. Rezlov

    Rezlov Notebook Enthusiast

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    What drive do I need to re-install? Can you point me to a download link?

    And I have not tried to re-install the driver yet.
     
    Rezlov, Jun 29, 2008
    #4
  5. iaTa

    iaTa Do Not Feed

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    Urm, your DVD/CD drive!?

    You can't re-install your DVD/CD driver by the way and it wouldn't be that anyway.
     
    iaTa, Jun 29, 2008
    #5
  6. royk50

    royk50 times being what they are

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    i vote for hardware problem, reinstalling vista is unlikely to help.
    you can test it by trying to boot using a bootable cd.
    thats before windows, if it fails,its not vista for sure.
     
    royk50, Jun 29, 2008
    #6
  7. Rezlov

    Rezlov Notebook Enthusiast

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    If it makes a difference, I meant 6831 FX
     
    Rezlov, Jun 29, 2008
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  8. maverick06

    maverick06 Notebook Enthusiast

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    Not sure if it helps any, but i installed nero 7 (for vista) and my dvd drive dissapeareed, i have the 6860. In device manager i see that it is there but that it wont work... I tried removing it and letting windows re-find it... no luck. I uninstalled nero, and that didnt fix it, i just removed it from device manager and will reboot shortly... sure hope that helps, otherwise i have to figure out how to make it work again.

    rick
     
    maverick06, Jul 3, 2008
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  9. DanteDrac

    DanteDrac Notebook Consultant

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    I have seen the issue before on a customers unit, we swapped him out on the spot for a new one. Granted he was within his 14 day return period.....

    My vote is send it in for service.
     
    DanteDrac, Jul 3, 2008
    #9
  10. DanteDrac

    DanteDrac Notebook Consultant

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    Simple fix for this, go through you registry and deleted all upper and lower filters for the optical drive. Or conversely the Geeksquad has a fix that takes 5 secs to run that fixes that.

    It is a known issue with Windows and certain burning software. I say windows because I have seen this happen to XP and Vista many MANY times.
     
    DanteDrac, Jul 3, 2008
    #10
  11. Snowsurfer

    Snowsurfer Rocky Mtn High

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    Its a well know problem and usually has to due with any printer you have installed, I had an HP printer installed and my drive would totally disappear, uninstalled all the HP crap and problem solved.
     
    Snowsurfer, Jul 3, 2008
    #11
  12. maverick06

    maverick06 Notebook Enthusiast

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    thanks for the input, however, I am still not sure what to do. I took the oppurtunity to run ccleaner, that found lots of problems in the registry, which it fixed, however, the cd/dvd drive still does not appear in my computer. It does show up in device manager with the following message:
    " Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) "

    I do not have any printers installed on this computer and am not smart enough to know where to wander around in the registry...

    Any help would be much appreciated!

    Thanks a lot!

    Rick
     
    maverick06, Jul 4, 2008
    #12
  13. maverick06

    maverick06 Notebook Enthusiast

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    maverick06, Jul 4, 2008
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