7422Gx adapter

Greets all! Had my 7422gx 1 week and am way pleased. Thought it a good idea to order a few additional accessories. Called Gateway Sales for an extra ac power adaptor after finding the on-sale universal Kensington I bought at Comp-USA to not have the correct tip (Doh). Got here in 2 days, and was pleased about the speed, but not please to find that the sales rep (as nice as she was to me on the phone) HAD SENT A UNIT THAT ALSO IS NOT APPLICABLE.

Seems I cannot find the right tip, and worse, Gateway is not very aware of the parts order number, specs, or compatibility of it's retail-sold units and will be unable to locate or even identify the right adapter. The tip for this adapter cones narrower at the tip, a scribed indent in the the metal just past the flare, has a thin single pin receptacle, and the plastic pin sleeve has 2 notches 180 degrees apart. The adapter as supplied in the retail box has a 3 prong power cable and plug, and was wrapped with a blue band that said "90 WaTTS". Says: Gateway; model 0220A1890.

Interestingly, the GW rep "assured" me the model sent, GW part number 2521757 (that's for the Gateway M-520) would work. She, as well as I, was questioning why her company info had a 120 watt adapter listed as what was to be included in the retail box, but now upon arrival the 'dapter is 2 prong and wrong tip!

Guess I'll call GW and give them the id numbers in hopes they might have the actual useable adapter, and check the Arima site (tho they are so cryptic, it's hard to suss out). Any suggestions/outlets for this item?

P.S. -Thanks for all the members' great info and advice on this site.


aedrimus

 

Please let me know if you resolve this issue. I ordered the AC adaptor from Gateway that they said was corect but had the same problem you did. Now, though a return is no problem, they are giving me the run around about what AC adaptor is correct. After an hour with two people on line they finally said they didn't have a clue and to try calling back tomorrow. If you get a Gateway part number for the full adaptor, (cord and adaptor) please let us know.

 

Go to eMachines. The adaptor for the m68xx series is what you want. They are the same base machine from Arima.

First PC = Vic-20, 8" 128KB Home-Brew Floppy Drive ... Current Rig = eMachines m6805 ... Quantum Leap?

 

Thanks for the right info - will have gateway finagle a swap!

Aedrimus[ ]

 

Was on phone FIVE HOURS with Gateway tonight. Solved the issue with the adapters, etc: If your SERIAL NUMBER on the 7422GX is alpha AND numeric, then it is a RETAIL product and you CANNOT get the traditional Gateway 1-800 customer service. You have to use a Pay-per-call service. But not all the Gateway people know that. So they try to answer or send parts. But some of the parts for the retail machines (ie, adapters) are different than for the machines bought online through Gateway, itself. After five hours, I actually found the part number for the adapters for the 7422GX -- but get this -- GATEWAY CANNOT GET THEM -- you have to go through the retail store where you purchased the machine -- or maybe the "600" number (pay for service for retail customers). Anyway, here's the part number and where to find it in the Gateway literature: Part # 102576 found on "The Source" (Gateway folks will know what that is) under "Gateway Retail Notebooks" under "Gateway 7422GX notebook" under "Components."
The phone number for RETAIL computer parts, etc. (like if you buy yours at BestBuy) is 1-605-232-2118. Hope this helps.....

 

Here is an unbelievable log of trying to get a 7422GX adapter from Gateway. I have removed personal serial numbers, etc.:
19 Mar 2005 11:52:25 AM launchdesktopsharing set to false.
19 Mar 2005 11:52:25 AM Phone Number set to -----------.
19 Mar 2005 11:52:25 AM Client ID set to .
19 Mar 2005 11:52:25 AM E-mail set to [email protected].
19 Mar 2005 11:52:25 AM Serial # set to ---------------.
19 Mar 2005 11:52:25 AM OS set to Windows XP Home.
19 Mar 2005 11:52:25 AM ProblemComputer set to yes.
19 Mar 2005 11:52:25 AM Siebel SR # set to .
19 Mar 2005 11:52:25 AM System Type set to .
19 Mar 2005 11:52:25 AM Affected Part set to Entire System.
19 Mar 2005 11:52:25 AM Common Questions set to Please choose a category .
19 Mar 2005 11:52:25 AM Purchase Location set to BestBuy.
19 Mar 2005 11:52:25 AM System Category set to Computers.
19 Mar 2005 11:52:25 AM Product Model set to Notebook Computers (All Models).
19 Mar 2005 11:52:26 AM Cynthia Hinson logged in.
19 Mar 2005 11:52:26 AM "I want a power adapter. I found it at your site, but cannot get Gateway to order it. The site is: http://support.gateway.com/s/Mobile/Gateway/7305GZ/102576/102576sp2.shtml. Why WILL YOU NOT LET ME ORDER IT? " was submitted by Cynthia Hinson to the problem analysis engine.
19 Mar 2005 11:53:05 AM Connected to the server via Direct Socket
19 Mar 2005 11:53:06 AM Cynthia Hinson has been assigned to the Support queue.
19 Mar 2005 11:55:07 AM Cynthia Hinson was added to the incident named Cynthia Hinson by Gary_GWPR121
19 Mar 2005 11:55:07 AM Gary_GWPR121 created an incident named Cynthia Hinson.
19 Mar 2005 11:55:10 AM Gary_GWPR121 says: Welcome to Gateway Remote Assistance. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.
19 Mar 2005 11:55:32 AM Gary_GWPR121 says: Hi, Cynthia!
19 Mar 2005 11:55:35 AM Gary_GWPR121 says: I've read your issue description from the submission form. Do you have any more details that may help us?
19 Mar 2005 11:55:58 AM Cynthia Hinson says: No need to troubleshoot. I just want to buy a part --> duh... open the link. I want to buy the part
19 Mar 2005 11:57:19 AM Gary_GWPR121 says: Ok.
19 Mar 2005 11:57:56 AM Cynthia Hinson says: Tried for 5 hours last night. You all sent me a wrong part. I want to exchange it for the right one. The adapter you sent was not the right one.
19 Mar 2005 11:58:00 AM Gary_GWPR121 says: Is this the serial number of the system that has the issue, ------------?
19 Mar 2005 11:58:19 AM Cynthia Hinson says: Yes -- it is a retail number, purchased at BestBuy
19 Mar 2005 12:01:34 PM Cynthia Hinson says: Are you there still?
19 Mar 2005 12:02:07 PM Gary_GWPR121 says: Ok.
19 Mar 2005 12:02:24 PM Cynthia Hinson says: So, how do I get the part?
19 Mar 2005 12:02:28 PM Gary_GWPR121 says: So, you mean that you want to exchange for the right part?
19 Mar 2005 12:03:02 PM Cynthia Hinson says: I think at this point that all I want to do is ORDER the right one... I'll deal with the exchange later
19 Mar 2005 12:03:27 PM Gary_GWPR121 says: As much as I would like to assists but your inquiries would best be addressed by one of our Customer Service representatives at this time. Please use the following site to contact Gateway Customer Service. Thank you. http://support.gateway.com/support/ask_gateway.asp
19 Mar 2005 12:03:32 PM Cynthia Hinson says: Otherwise, you'll send me on a goosechase, too
19 Mar 2005 12:04:33 PM Cynthia Hinson says: I want to order a part. I am going to log this conversation and print it in the Houston Paper. I've been trying to order a part for a new computer and all I get is the runaround. I was on the phone with customer service for FIVE HOURS ALREADY
19 Mar 2005 12:05:04 PM Gary_GWPR121 says: Ok, I understand.
19 Mar 2005 12:05:10 PM Cynthia Hinson says: It is saved to disk
19 Mar 2005 12:05:11 PM Gary_GWPR121 says: I apologize for any inconvenience or frustration caused by this issue.
19 Mar 2005 12:05:27 PM Cynthia Hinson says: Don't apologize -- words are cheap. I want the part
19 Mar 2005 12:06:01 PM Cynthia Hinson says: Better yet, I am going to post it online in the geek chatrooms
19 Mar 2005 12:06:11 PM Gary_GWPR121 says: Please hold on so that I could pull up the site, ok Cynthia?
19 Mar 2005 12:06:19 PM Cynthia Hinson says: Finally
19 Mar 2005 12:07:05 PM Cynthia Hinson says: saved again...
19 Mar 2005 12:08:40 PM Gary_GWPR121 says: Cynthia, is your laptop a Gateway 7422GX Notebook?
19 Mar 2005 12:08:46 PM Cynthia Hinson says: yes
19 Mar 2005 12:08:52 PM Cynthia Hinson says: it's a good notebook
19 Mar 2005 12:09:11 PM Cynthia Hinson says: but not the one I'm typing on now.
19 Mar 2005 12:09:19 PM Gary_GWPR121 says: Ok.
19 Mar 2005 12:09:22 PM Cynthia Hinson says: I need a power adapter
19 Mar 2005 12:09:27 PM Gary_GWPR121 says: Here is the link for that...
19 Mar 2005 12:09:45 PM Gary_GWPR121 sent a link to 7422 notebook [http://support.gateway.com/s/Mobile/Gateway/7305GZ/4443nv.shtml]
19 Mar 2005 12:10:19 PM Cynthia Hinson says: no -- you show me where to buy the PART. I have all the spec pages
19 Mar 2005 12:10:59 PM Cynthia Hinson says: I have the part numbers for everything in this computer. I want TO ORDER THE PART
19 Mar 2005 12:11:29 PM Cynthia Hinson says: you sent me a wrong one already. I have found the right one and WANT TO BUY IT
19 Mar 2005 12:12:01 PM Cynthia Hinson says: Release number for the wrong shipment was 38221887
19 Mar 2005 12:12:07 PM Gary_GWPR121 says: Ok, I see.
19 Mar 2005 12:12:24 PM Cynthia Hinson says: saved again.
19 Mar 2005 12:13:04 PM Cynthia Hinson says: The part number is 102576 found on the Source under Gateway Retail Notebooks
19 Mar 2005 12:13:35 PM Cynthia Hinson says: saved again
19 Mar 2005 12:14:33 PM Gary_GWPR121 says: Please hold on again as I serach for your request, ok?
19 Mar 2005 12:14:41 PM Cynthia Hinson says: sure --
19 Mar 2005 12:16:51 PM Gary_GWPR121 says: Thank you.
19 Mar 2005 12:22:11 PM Gary_GWPR121 says: Cynthia, I found one for you.
19 Mar 2005 12:22:24 PM Cynthia Hinson says: Great -- so what do I do?
19 Mar 2005 12:22:24 PM Gary_GWPR121 says: It's a Belkin Universal 70W DC Power Adapter.
19 Mar 2005 12:22:43 PM Gary_GWPR121 says: I can process the order for you.
19 Mar 2005 12:22:58 PM Cynthia Hinson says: NO YOU DID NOT FIND ONE FOR ME. THIS IS BEING LOGGED. That is not the wattage for my laptop.
19 Mar 2005 12:23:48 PM Gary_GWPR121 says: Nothing to worry about because it's a Universal Power Adapter for 7000 Series notebooks.
19 Mar 2005 12:23:52 PM Cynthia Hinson says: I want the part for the laptop shown at the reference page I gave you at the beginning of this conversation.
19 Mar 2005 12:24:50 PM Gary_GWPR121 says: But they're just the same.
19 Mar 2005 12:24:54 PM Cynthia Hinson says: You are quite incorrect. It will not fit the receptacle on the back of the laptop. I've already been sent one. And the "universal" tag refers to the plugs. My computer is a 90 Watt 4. 3 Amp
19 Mar 2005 12:25:19 PM Cynthia Hinson says: 70 watts is not 90 watts
19 Mar 2005 12:25:32 PM Gary_GWPR121 says: The one I recommend is a UNIVERSAL POWER ADAPTER that supports all 7000 Series Notebooks.
19 Mar 2005 12:25:38 PM Gary_GWPR121 says: Here is the link...
19 Mar 2005 12:25:51 PM Gary_GWPR121 sent a link to power adapter [http://accessories.gateway.com/AccessoryStore/PC+Accessories_316441/Notebook+Accessories_316800/Power+Adapters_316801/2622539_ProdDetail]
19 Mar 2005 12:26:17 PM Cynthia Hinson says: I want the part number 102576. NO -- IT'S A 70 WATT.
19 Mar 2005 12:26:29 PM Cynthia Hinson says: there is a fluke in your system.
19 Mar 2005 12:26:55 PM Cynthia Hinson says: I need a 90 watt 4.9 Amp
19 Mar 2005 12:27:10 PM Gary_GWPR121 says: It is not available as of this moment, Cynthia.
19 Mar 2005 12:27:40 PM Gary_GWPR121 says: Cynthia, the one I recommend is a UNIVERSAL POWER ADAPTER that supports all 7000 Series Notebooks.
19 Mar 2005 12:28:24 PM Cynthia Hinson says: I am telling you there is a fluke in your system. The Gateway retail 7422GX takes a 90 Watt 4.9 Amp power adapter. I can't wait to post this to the chatrooms!!!!
19 Mar 2005 12:28:44 PM Cynthia Hinson says: Universal refers to the plug -- not the power wattage
19 Mar 2005 12:28:45 PM Execution of Chat complete.
19 Mar 2005 12:28:45 PM Execution of Chat complete.
19 Mar 2005 12:28:45 PM Cynthia Hinson left the incident named Cynthia Hinson.
19 Mar 2005 12:28:55 PM Cynthia Hinson was added to the incident named Cynthia Hinson by Nina_GWPR018
19 Mar 2005 12:28:55 PM Nina_GWPR018 created an incident named Cynthia Hinson.
19 Mar 2005 12:28:58 PM Nina_GWPR018 says: Welcome to Gateway Remote Assistance. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.
19 Mar 2005 12:29:13 PM Nina_GWPR018 says: HI Cynthia
19 Mar 2005 12:29:38 PM Cynthia Hinson says: hi -- just saving prior log.
19 Mar 2005 12:30:10 PM Cynthia Hinson says: Time Item 19 Mar 2005 11:52:25 AM launchdesktopsharing set to false. 19 Mar 2005 11:52:25 AM Phone Number set to 9364419893. 19 Mar 2005 11:52:25 AM Client ID set to . 19 Mar 2005 11:52:25 AM E-mail set to [email protected]. 19 Mar 2005 11:52:25 AM Serial # set to -----------. 19 Mar 2005 11:52:25 AM OS set to Windows XP Home. 19 Mar 2005 11:52:25 AM ProblemComputer set to yes. 19 Mar 2005 11:52:25 AM Siebel SR # set to . 19 Mar 2005 11:52:25 AM System Type set to . 19 Mar 2005 11:52:25 AM Affected Part set to Entire System. 19 Mar 2005 11:52:25 AM Common Questions set to Please choose a category . 19 Mar 2005 11:52:25 AM Purchase Location set to BestBuy. 19 Mar 2005 11:52:25 AM System Category set to Computers. 19 Mar 2005 11:52:25 AM Product Model set to Notebook Computers (All Models). 19 Mar 2005 11:52:26 AM Cynthia Hinson logged in. 19 Mar 2005 11:52:26 AM "I want a power adapter. I found it at your site, but cannot get Gateway to order it. The site is: http://support.gateway.com/s/Mobile/Gateway/7305GZ/102576/102576sp2.shtml. Why WILL YOU NOT LET ME ORDER IT? " was submitted by Cynthia Hinson to the problem analysis engine. 19 Mar 2005 11:53:05 AM Connected to the server via Direct Socket 19 Mar 2005 11:53:06 AM Cynthia Hinson has been assigned to the Support queue. 19 Mar 2005 11:55:07 AM Cynthia Hinson was added to the incident named Cynthia Hinson by Gary_GWPR121 19 Mar 2005 11:55:07 AM Gary_GWPR121 created an incident named Cynthia Hinson. 19 Mar 2005 11:55:10 AM Gary_GWPR121 says: Welcome to Gateway Remote Assistance. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment. 19 Mar 2005 11:55:32 AM Gary_GWPR121 says: Hi, Cynthia! 19 Mar 2005 11:55:35 AM Gary_GWPR121 says: I've read your issue description from the submission form. Do you have any more details that may help us? 19 Mar 2005 11:55:58 AM Cynthia Hinson says: No need to troubleshoot. I just want to buy a part --> duh... open the link. I want to buy the part 19 Mar 2005 11:57:19 AM Gary_GWPR121 says: Ok. 19 Mar 2005 11:57:56 AM Cynthia Hinson says: Tried for 5 hours last night. You all sent me a wrong part. I want to exchange it for the right one. The adapter you sent was not the right one. 19 Mar 2005 11:58:00 AM Gary_GWPR121 says: Is this the serial number of the system that has the issue, -----------? 19 Mar 2005 11:58:19 AM Cynthia Hinson says: Yes -- it is a retail number, purchased at BestBuy 19 Mar 2005 12:01:34 PM Cynthia Hinson says: Are you there still? 19 Mar 2005 12:02:07 PM Gary_GWPR121 says: Ok. 19 Mar 2005 12:02:24 PM Cynthia Hinson says: So, how do I get the part? 19 Mar 2005 12:02:28 PM Gary_GWPR121 says: So, you mean that you want to exchange for the right part? 19 Mar 2005 12:03:02 PM Cynthia Hinson says: I think at this point that all I want to do is ORDER the right one... I'll deal with the exchange later 19 Mar 2005 12:03:27 PM Gary_GWPR121 says: As much as I would like to assists but your inquiries would best be addressed by one of our Customer Service representatives at this time. Please use the following site to contact Gateway Customer Service. Thank you. http://support.gateway.com/support/ask_gateway.asp 19 Mar 2005 12:03:32 PM Cynthia Hinson says: Otherwise, you'll send me on a goosechase, too 19 Mar 2005 12:04:33 PM Cynthia Hinson says: I want to order a part. I am going to log this conversation and print it in the Houston Paper. I've been trying to order a part for a new computer and all I get is the runaround. I was on the phone with customer service for FIVE HOURS ALREADY 19 Mar 2005 12:05:04 PM Gary_GWPR121 says: Ok, I understand. 19 Mar 2005 12:05:10 PM Cynthia Hinson says: It is saved to disk 19 Mar 2005 12:05:11 PM Gary_GWPR121 says: I apologize for any inconvenience or frustration caused by this issue. 19 Mar 2005 12:05:27 PM Cynthia Hinson says: Don't apologize -- words are cheap. I want the part 19 Mar 2005 12:06:01 PM Cynthia Hinson says: Better yet, I am going to post it online in the geek chatrooms 1
19 Mar 2005 12:31:24 PM Cynthia Hinson says: 19 Mar 2005 12:07:05 PM Cynthia Hinson says: saved again... 19 Mar 2005 12:08:40 PM Gary_GWPR121 says: Cynthia, is your laptop a Gateway 7422GX Notebook? 19 Mar 2005 12:08:46 PM Cynthia Hinson says: yes 19 Mar 2005 12:08:52 PM Cynthia Hinson says: it's a good notebook 19 Mar 2005 12:09:11 PM Cynthia Hinson says: but not the one I'm typing on now. 19 Mar 2005 12:09:19 PM Gary_GWPR121 says: Ok. 19 Mar 2005 12:09:22 PM Cynthia Hinson says: I need a power adapter 19 Mar 2005 12:09:27 PM Gary_GWPR121 says: Here is the link for that... 19 Mar 2005 12:09:45 PM Gary_GWPR121 sent a link to 7422 notebook [http://support.gateway.com/s/Mobile/Gateway/7305GZ/4443nv.shtml] 19 Mar 2005 12:10:19 PM Cynthia Hinson says: no -- you show me where to buy the PART. I have all the spec pages 19 Mar 2005 12:10:59 PM Cynthia Hinson says: I have the part numbers for everything in this computer. I want TO ORDER THE PART 19 Mar 2005 12:11:29 PM Cynthia Hinson says: you sent me a wrong one already. I have found the right one and WANT TO BUY IT 19 Mar 2005 12:12:01 PM Cynthia Hinson says: Release number for the wrong shipment was 38221887 19 Mar 2005 12:12:07 PM Gary_GWPR121 says: Ok, I see. 19 Mar 2005 12:12:24 PM Cynthia Hinson says: saved again. 19 Mar 2005 12:13:04 PM Cynthia Hinson says: The part number is 102576 found on the Source under Gateway Retail Notebooks 19 Mar 2005 12:13:35 PM Cynthia Hinson says: saved again 19 Mar 2005 12:14:33 PM Gary_GWPR121 says: Please hold on again as I serach for your request, ok? 19 Mar 2005 12:14:41 PM Cynthia Hinson says: sure -- 19 Mar 2005 12:16:51 PM Gary_GWPR121 says: Thank you. 19 Mar 2005 12:22:11 PM Gary_GWPR121 says: Cynthia, I found one for you. 19 Mar 2005 12:22:24 PM Cynthia Hinson says: Great -- so what do I do? 19 Mar 2005 12:22:24 PM Gary_GWPR121 says: It's a Belkin Universal 70W DC Power Adapter. 19 Mar 2005 12:22:43 PM Gary_GWPR121 says: I can process the order for you. 19 Mar 2005 12:22:58 PM Cynthia Hinson says: NO YOU DID NOT FIND ONE FOR ME. THIS IS BEING LOGGED. That is not the wattage for my laptop. 19 Mar 2005 12:23:48 PM Gary_GWPR121 says: Nothing to worry about because it's a Universal Power Adapter for 7000 Series notebooks. 19 Mar 2005 12:23:52 PM Cynthia Hinson says: I want the part for the laptop shown at the reference page I gave you at the beginning of this conversation. 19 Mar 2005 12:24:50 PM Gary_GWPR121 says: But they're just the same. 19 Mar 2005 12:24:54 PM Cynthia Hinson says: You are quite incorrect. It will not fit the receptacle on the back of the laptop. I've already been sent one. And the "universal" tag refers to the plugs. My computer is a 90 Watt 4. 3 Amp 19 Mar 2005 12:25:19 PM Cynthia Hinson says: 70 watts is not 90 watts 19 Mar 2005 12:25:32 PM Gary_GWPR121 says: The one I recommend is a UNIVERSAL POWER ADAPTER that supports all 7000 Series Notebooks. 19 Mar 2005 12:25:38 PM Gary_GWPR121 says: Here is the link... 19 Mar 2005 12:25:51 PM Gary_GWPR121 sent a link to power adapter [http://accessories.gateway.com/AccessoryStore/PC+Accessories_316441/Notebook+Accessories_316800/Power+Adapters_316801/2622539_ProdDetail] 19 Mar 2005 12:26:17 PM Cynthia Hinson says: I want the part number 102576. NO -- IT'S A 70 WATT. 19 Mar 2005 12:26:29 PM Cynthia Hinson says: there is a fluke in your system. 19 Mar 2005 12:26:55 PM Cynthia Hinson says: I need a 90 watt 4.9 Amp 19 Mar 2005 12:27:10 PM Gary_GWPR121 says: It is not available as of this moment, Cynthia. 19 Mar 2005 12:27:40 PM Gary_GWPR121 says: Cynthia, the one I recommend is a UNIVERSAL POWER ADAPTER that supports all 7000 Series Notebooks. 19 Mar 2005 12:28:24 PM Cynthia Hinson says: I am telling you there is a fluke in your system. The Gateway retail 7422GX takes a 90 Watt 4.9 Amp power adapter. I can't wait to post this to the chatrooms!!!! 19 Mar 2005 12:28:44 PM Cynthia Hinson says: Universal refers to the plug -- not the power wattage 19 Mar 2005 12:28:45 PM Execution of Chat complete. 19 Mar 2005 12:28:45 PM Execution of Chat complete.
19 Mar 2005 12:32:06 PM Nina_GWPR018 says: You want to order a power adapter, right?
19 Mar 2005 12:32:23 PM Nina_GWPR018 says: Is this the image of the power adapter you want to order http://support.gateway.com/s/Mobile/Gateway/7305GZ/102576/102576mv.shtml
19 Mar 2005 12:32:45 PM Cynthia Hinson says: Amazing -- yest
19 Mar 2005 12:33:02 PM Cynthia Hinson says: no no no
19 Mar 2005 12:33:21 PM Cynthia Hinson says: it is like the one i was sent. It will not fit. there is a glitch in your system!!!1
19 Mar 2005 12:34:01 PM Cynthia Hinson says: Mine has a straight plug at the end.
19 Mar 2005 12:35:42 PM Nina_GWPR018 says: Your system is a Gateway 7422GX Notebook, right?
19 Mar 2005 12:35:45 PM Cynthia Hinson says: Yes.
19 Mar 2005 12:36:22 PM Cynthia Hinson says: 90 Watt 4.9 Amp. The part number was the one given me by a teck last nite. Not sure HE was right. But I WAS sent one already and it won't even plug in.
19 Mar 2005 12:36:37 PM Cynthia Hinson says: Release number 38221887
19 Mar 2005 12:36:57 PM Nina_GWPR018 says: Okay. Please hold.
19 Mar 2005 12:37:03 PM Cynthia Hinson says: Thank you SO much!
19 Mar 2005 12:38:44 PM Nina_GWPR018 says: The power adapter didn't plug in your laptop, right? The one with order number 38221887.
19 Mar 2005 12:39:13 PM Cynthia Hinson says: My Serial Number is ---------------
19 Mar 2005 12:39:24 PM Cynthia Hinson says: Right
19 Mar 2005 12:39:38 PM Cynthia Hinson says: It was also the wrong wattage and amperage
19 Mar 2005 12:41:15 PM Nina_GWPR018 says: I'll show you a link where you can look for the image if it looks like your old power adapter.
19 Mar 2005 12:41:19 PM Cynthia Hinson says: ok
19 Mar 2005 12:41:37 PM Nina_GWPR018 says: http://accessories.gateway.com/AccessoryStore/PC+Accessories_316441/Notebook+Accessories_316800/Power+Adapters_316801/1533561_ProdDetail
19 Mar 2005 12:41:58 PM Nina_GWPR018 says: Please inform me if that is your power adapter looks like.
19 Mar 2005 12:42:09 PM Cynthia Hinson says: Nope -- the plug is different.
19 Mar 2005 12:42:57 PM Cynthia Hinson says: I think there's a problem in the system.. I was told the retail computers take different parts by one tec. I'm beginning to feel like an unwanted stepchild!
19 Mar 2005 12:43:59 PM Cynthia Hinson says: The model number on my old adapter is: 0220A1890
19 Mar 2005 12:44:19 PM Cynthia Hinson says: Input 100-240 volts 50/60 Hz 2.4 A
19 Mar 2005 12:44:32 PM Cynthia Hinson says: OUtput: 18.5 volts - 4.9 amps
19 Mar 2005 12:45:09 PM Nina_GWPR018 says: Cynthia, since your laptop is a new revison. I suggest you to contact Best Buy or www.mundocorp for the new power adapter for your system.
19 Mar 2005 12:45:36 PM Cynthia Hinson says: So Gateway will not support its own products?
19 Mar 2005 12:45:52 PM Cynthia Hinson says: chat saved
19 Mar 2005 12:46:23 PM Nina_GWPR018 says: As much as I wanted to help you but I can't find any power adapter that you are looking for. I'm afraid but it is not available in the site.
19 Mar 2005 12:47:10 PM Cynthia Hinson says: OK -- well, that means it's time to notify American Express that Gateway does not support its own products and to have them stop the pay to BestBuy.
19 Mar 2005 12:48:13 PM Nina_GWPR018 says: Cynthia, i already did my best to help you. I understand how you feel.
19 Mar 2005 12:48:19 PM Cynthia Hinson says: Why would BestBuy have a GATEWAY power cord that GATEWAY doesn't have?
19 Mar 2005 12:48:30 PM Cynthia Hinson says: This is going to be sent to the FCC also. Incredible.
19 Mar 2005 12:48:44 PM Cynthia Hinson says: I have a 1.3 K ripoff.
19 Mar 2005 12:48:59 PM Cynthia Hinson says: that's $$$
19 Mar 2005 12:49:45 PM Cynthia Hinson says: chat saved
19 Mar 2005 12:50:25 PM Cynthia Hinson says: I understand passive aggression, too. Refusing to get the help to find a right answer.
19 Mar 2005 12:52:04 PM Nina_GWPR018 says: is there anything else I can help you?
19 Mar 2005 12:53:31 PM Cynthia Hinson says: I have posted the entire contents of this log online to NOTEBOOK REVIEW. I hope Gateway enjoys the publicity!
19 Mar 2005 12:54:40 PM Cynthia Hinson says: http://www.notebookreveiw.com/forums/topic.asp?TOPIC_ID=13152
19 Mar 2005 12:55:20 PM Nina_GWPR018 says: You are entitled to your own opinion. Would there be anythimg else I can assist you?
19 Mar 2005 12:55:52 PM Cynthia Hinson says: I want the power supply adapter that goes to a Gateway 7422GX laptop computer, please.
19 Mar 2005 12:56:34 PM Cynthia Hinson says: A 90 watt 4.9 amp adapter that goes with the laptop.
19 Mar 2005 01:04:11 PM Cynthia Hinson says: saved at 35 minutes
19 Mar 2005 01:07:18 PM Nina_GWPR018 says: I have search and look for the power adapter you are looking for but still found zero results. I suggest you to order it through the retail store where you purchased the machine.
19 Mar 2005 01:08:28 PM Cynthia Hinson says: How about going to someone a little higher in your administrative/parts chain, please
19 Mar 2005 01:09:05 PM Nina_GWPR018 says: Your inquiries would best be addressed by one of our Customer Service representatives at this time. Please use the following site to contact Gateway Customer Service. Thank you. http://support.gateway.com/support/ask_gateway.asp
19 Mar 2005 01:10:21 PM Cynthia Hinson says: oh noo. i've spent 5 hours with them. no more runarounds. please bring in someone a bit more knowledgable, please, someone who will be able to get me the power supply for a GATEWAY LAPTOP which I just paid $1300 for within two weeks.
19 Mar 2005 01:12:34 PM Cynthia Hinson says: I have the badge numbers for at least 7 or 8 people who I've been in communication with. I will not end this session until I get the part I desperately need. I am a pastor and need the laptop and I need a power supply adapter for it. I know Gateway is not selling junk. It is a good laptop. Somewhere you have an adapter, or you wouldn't be selling these laptops off the shelf like crazy. I want the adapter, please.
19 Mar 2005 01:13:40 PM Cynthia Hinson says: If you don't know the answer, bring someone in on this chat who CAN find the adapter. Chat saved.
19 Mar 2005 01:16:10 PM Cynthia Hinson says: I did a copy paste of the link you sent me. It's just another way to extract yourself and send a customer in circles. It sends me right back here for questions. Glad I didn't bite...
19 Mar 2005 01:16:28 PM Nina_GWPR018 says: Okay. I'll transfer you to my supervisor.
19 Mar 2005 01:16:31 PM Nina_GWPR018 says: Please hold.
19 Mar 2005 01:16:33 PM Cynthia Hinson says: thank you
19 Mar 2005 01:17:41 PM Cynthia Hinson says: chat now at 48 minutes
19 Mar 2005 01:18:05 PM Mike_GWPR230 says: hello Ms Hinson, I am Mike Black Nina's supervisor. What seems to be the problem here?
19 Mar 2005 01:18:24 PM Mike_GWPR230 took ownership of the incident named Cynthia Hinson from Nina_GWPR018
19 Mar 2005 01:19:09 PM Cynthia Hinson says: I need the power adapter for the 7422GX laptop. Specifically, the 90 Watt 4.9 amp. I have ordered one by release number 38221887 and it was the wrong one. I have all my numbers here
19 Mar 2005 01:19:15 PM Nina_GWPR018 says: Cynthia, Mike will take over now.
19 Mar 2005 01:19:19 PM Cynthia Hinson says: thanks, nins
19 Mar 2005 01:19:21 PM Cynthia Hinson says: nina
19 Mar 2005 01:20:04 PM Mike_GWPR230 says: I believe you are having problems with your power adapter. correct?
19 Mar 2005 01:20:12 PM Cynthia Hinson says: Serial number for the laptop is N305 F10 39669
19 Mar 2005 01:20:36 PM Mike_GWPR230 says: Nina has informed me that the part you are looking for is on back order.
19 Mar 2005 01:20:41 PM Cynthia Hinson says: Please read the first post to you.
19 Mar 2005 01:21:10 PM Cynthia Hinson says: Cynthia Hinson says: I need the power adapter for the 7422GX laptop. Specifically, the 90 Watt 4.9 amp. I have ordered one by release number 38221887 and it was the wrong one. I have all my numbers here
19 Mar 2005 01:22:10 PM Cynthia Hinson says: That is the first time I've heard that. She did not tell me that. I want to place an order for it, please. Please give the part number that is on backorder. I don't believe you, I'm sorry.
19 Mar 2005 01:22:25 PM Cynthia Hinson says: I want the part number of the part you say is on backorder, please
19 Mar 2005 01:22:42 PM Mike_GWPR230 says: alright, let me confirm it with Nina
19 Mar 2005 01:22:45 PM Mike_GWPR230 says: Please hold.
19 Mar 2005 01:23:00 PM Cynthia Hinson says: otherwise, how would you know it is on backorder if you don't have a number?
19 Mar 2005 01:23:36 PM Cynthia Hinson says: chat saved
19 Mar 2005 01:25:27 PM Mike_GWPR230 says: 102576 this is the part number for that power adapter you were looking for Ms Hinson
19 Mar 2005 01:25:34 PM Cynthia Hinson says: NO IT ISN'T
19 Mar 2005 01:25:53 PM Cynthia Hinson says: I know your specs say that, but the plug will not fit.
19 Mar 2005 01:26:31 PM Cynthia Hinson says: It is not the one that comes with the laptop. It is the "retail version"
19 Mar 2005 01:26:34 PM Mike_GWPR230 says: you are looking for a replacement for you adapter is this correct?
19 Mar 2005 01:27:13 PM Cynthia Hinson says: absolutely -- and i've been sent one already that will not fit. The plug on the 102576 is 90 degree; the plug on my laptop is straight and has the gateway label on it.
19 Mar 2005 01:28:31 PM Mike_GWPR230 says: I see. Well let me explain to you how replacement parts work. We replace parts that are the same of what is listed here on your list of components.
19 Mar 2005 01:28:47 PM Mike_GWPR230 says: These are what you have received when you got the computer.
19 Mar 2005 01:29:00 PM Mike_GWPR230 says: It should be listed on your purchase order as well.
19 Mar 2005 01:29:14 PM Cynthia Hinson says: Are you (nicely, now) suggesting that I can't SEE what my cord looks like?
19 Mar 2005 01:29:40 PM Cynthia Hinson says: The model number is 022A1890 printed into the adapter
19 Mar 2005 01:30:02 PM Cynthia Hinson says: It came in the box with the laptop
19 Mar 2005 01:30:22 PM Cynthia Hinson says: There is a big problem at Gateway.
19 Mar 2005 01:30:46 PM Mike_GWPR230 says: Ms Hinson I do understand and I do believe you but like I said the adapter is the one specified for your system.
19 Mar 2005 01:30:57 PM Mike_GWPR230 says: You said you have the retail version correct?
19 Mar 2005 01:31:06 PM Mike_GWPR230 says: Where did you purchase this laptop?
19 Mar 2005 01:32:04 PM Cynthia Hinson says: Yes -- does Gateway not support its own products? I purchased it at BestBuy. Again, does Gateway not support its own product? Why would Best buy open a box that is sealed with a brand new laptop inside and CHANGE the cord that comes with it? It didn't happen. This is a GATEWAY LAPTOP and I want the cord that comes with it.
19 Mar 2005 01:33:02 PM Cynthia Hinson says: Are you suggesting that if I buy a Gateway product retail that I won't be able to get parts from it from Gateway? This is incredible and needs to be sent to my friend at Time Magazine.
19 Mar 2005 01:33:02 PM Mike_GWPR230 says: We do support our products and we do follow certain specifications on all our products shipped. If you check your support page at support.gateway.com and check your system
19 Mar 2005 01:33:12 PM Cynthia Hinson says: I have done that.
19 Mar 2005 01:33:13 PM Mike_GWPR230 says: we have a list of possible power adapters
19 Mar 2005 01:33:20 PM Cynthia Hinson says: I have seen them all.
19 Mar 2005 01:33:21 PM Mike_GWPR230 says: and all three of them are L shaped
19 Mar 2005 01:33:31 PM Cynthia Hinson says: And there is a GLITCH IN YOUR SYSTEM
19 Mar 2005 01:33:56 PM Cynthia Hinson says: Chat saved
19 Mar 2005 01:34:31 PM Mike_GWPR230 says: You are entitled to your opinion and we do encourage users to save their chat sessions.
19 Mar 2005 01:34:48 PM Cynthia Hinson says: Go here and you will see the craziness you are causing in the laptop community: http://www.notebookreveiw.com/forums/topic.asp?TOPIC_ID=13152
19 Mar 2005 01:35:07 PM Cynthia Hinson says: There are a lot of us out here who are having this same problem.
19 Mar 2005 01:35:41 PM Cynthia Hinson says: You are not supplying the power cords that go with this laptop. This is not an opinion. But we can't get through to you guys to see the problem
19 Mar 2005 01:35:57 PM Cynthia Hinson says: Please send me to your supervisor.
19 Mar 2005 01:36:16 PM Cynthia Hinson says: chat saved
19 Mar 2005 01:37:56 PM Mike_GWPR230 says: I have read the posts on your forum and if it is a rising issue rest assured that I will personally look into this
19 Mar 2005 01:38:09 PM Cynthia Hinson says: Why would you not instead of assuming the customer doesn't know what he or she is talking about, LOOK INTO IT?
19 Mar 2005 01:38:35 PM Cynthia Hinson says: Thank you!! There are dozens of this issue all over the net. It is hurting Gateway -- whom I just happen to like.
19 Mar 2005 01:38:53 PM Cynthia Hinson says: Just enter 7422GX adapter into Google and you will find it.
19 Mar 2005 01:40:25 PM Mike_GWPR230 says: I appreciate your concern and I will escalate this matter to our lab so that they can look further on the matter
19 Mar 2005 01:40:46 PM Cynthia Hinson says: I think I've been pretty nice about all this... can you get me an adapter? Will you do something to help me since I've spent over $1,300 on the laptop?
19 Mar 2005 01:41:21 PM Cynthia Hinson says: I mean, am I just a lost laptop soul out here who will have to go throught this again and again and again?
19 Mar 2005 01:43:27 PM Mike_GWPR230 says: Ms Hinson I would really want to help you with this issue, but I am limited with the data I have in hand. What I am going to do for you is that I will personally see to it that this issue be escalated to our lab for investigation. If they find out that we would have to send a different model of the power adapter I will make sure you would be one of the first to get one.
19 Mar 2005 01:44:27 PM Cynthia Hinson says: ok -- now I do believe that that is the best that can be done right now. Thank you. How do I get back in touch with YOU?
19 Mar 2005 01:45:13 PM Mike_GWPR230 says: You can log back here in chat and look for me my shift is from 10am-9pm CST
19 Mar 2005 01:45:53 PM Cynthia Hinson says: Thanks -- and tell Nina to be aware -- this is going to be an increasing problem as these laptops are marketed retail.
19 Mar 2005 01:45:56 PM Cynthia Hinson says: Blessings --
19 Mar 2005 01:46:19 PM Cynthia Hinson says: chat saved
19 Mar 2005 01:46:26 PM Mike_GWPR230 says: Thank you very much and I really appreciate the concern you have for Gateway
19 Mar 2005 01:46:57 PM Cynthia Hinson says: okay!! See ya!
19 Mar 2005 01:47:26 PM Mike_GWPR230 says: Alright Goodbye and have a nice day ahead.

 

Here is the Gateway specs page (supposedly) for the 7422GX. But scrolling down, you will see that the power adapter is LISTED INCORRECTLY as 19 VDC, 6.3A, 120 W output, which is, of course, WRONG: http://support.gateway.com/s/Mobile/Gateway/7305GZ/4204sp49.shtml

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by notgnostic

 

The input specifications for the 7422GX (look on the back of your laptop) is 18.5 volts and 4.9 amps -- and the adapter that comes with the laptop is 90 watts. There are three Gateway laptop adapters that are 90 watts but they have the wrong tip. Like an earlier poster in this discussion, I ordered the Gateway so-called "replacement" adapter for the 7422GX and received the wrong one -- one exactly like the one listed in the specs that you are questioning.
It may be that a 7422GX purchased retail has differences than one purchased online through Gateway. Mine was retail, and the online specs for an adapter are incorrect -- I know because I ordered one and it did not fit.

 

Thank you for this info. I also got sent the wrong adapter. I called the number below and they were very nice. My roommate's cat chewed through the orginal and it doesn't work anymore. They are sending me a new one FREE! I just need to send the old one back.
Thanks again![ ]

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by notgnostic

 

Yes -- I received a second adapter for my 7422GX, one that was EXACTLY like the first one, from BestBuy. All I did was go by the store, present my warranty folder, and the techie went to the back and GAVE me another one!

Blessings!

 

Wow, I am going through the same pain now. I may just try and exchange the notebook with Best Buy. Did anyone find the right part?

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Great to see you can get them replaced. But how about being able to purchase an ADDITIONAL one? Will try the service desk at BB - salesman knew only the rack Kensington universals. May just order the Emachines one and be done with it.

 

The techie in the BestBuy Geek Squad was going to order me a new one, but when I told him all the hassle I'd already been through, he just gave me one... so, I'm guessing that yes, they could have ordered it. But not sure...

 

I finally cooled off a bit after waiting 3 weeks for a return slip on the adaptor that they sent that was wrong. When I called to ask where the slip was I was told they didn't have a clue, but did I realize that the 15 day return window was now closed! I went balistic and in two day got the return slip. The adaptoer was returned via UPS yesterday. So, I went to my Best Buy store to order the correct adaptor and was given the phone number of Gateway, (the same number where the first WRONG part came from. I was told the "machine is too new and AC adaptors were not available yet" Sounds like Best Buy and Gateway make perfect bedfellows.

 

My issue is that the AC connector in the back of the laptop is shot, so I have to send it back, but I want an extra AC adapter anyway. I'll ***** and prob get a new one for free if the Geek squad guy has a clue what I'm talking about. Depends on how long they have been working on computers

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Yes, that little receptacle for the adapter doesn't seem to be very sturdy. I've noticed the same thing with the rear USB receptacles. The plug on this adapter is very tiny -- almost like the plug for earphones.. and it doesn't extend into the receptacle very far, which means it falls out all the time. Very annoying.

 

So you don't have a little clip on yours? Mine basically slides in and sort of clips into the ac adapter so it can't fall out easily, which I thought was kind of cool. It fits very snug and does not fall out, but the actual internal connecter is loose now. I have to twist it a bit to get the power to stay.

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