A question about Gateway Warranties

Let me preface this with - I know nothing about warranties. I'm a manufactures dream since I cost them $0 after purchase

Last October I bought the 7811FX. Shortly thereafter I started to notice issues with the Call of Duty series. I would play the game for a few rounds and then BOOM hit with nasty lag. I didn't notice this with the other game I was playing at the time - TF2. I tried numerous drivers and even reformatted; the problem didn't go away.

A couple of months back I was tinkering with the laptop again (by this time I had moved to a different machine). I was playing Left 4 Dead now and after a period of time got the same lag. These games would drop from smooth framerates of 60ish and then struggle to reach high 20's.

Looking over the warranty it seems I have one year from the purchase date? I bought it from Best Buy and I have the receipt. What is the process to get this fixed? Is this something Gateway will even deem as covered? I don't expect one of their employees to sit and play Call of Duty until they get hit with lag, lol. And if this is something that's covered what exactly will I get in return? The 7811fx with a new graphics card or something different?

Thanks.

 

I am not to sure but I know someone else with a 7811 whos GPU went bad and they replaced it with the 9800m GTS 1GB. But if they dont find any issues with it they will probably deem nothing is wrong with it. I wish you the best..

 

This sounds like the throttling issue that many experienced with this series. There's some suggestions as to how to fix it here. You might try searching for 7811 + throttling, or 7811 + TS0 (or maybe it's TZ0, sorry I don't remember).

Best of luck!