Big favour for a desperate person

I recently bought a Gateway p7811FX but after I descovered it was faulty I returned it to the person I bought it from. However after agreeing a refund price and sending the laptop back he is now saying that because I reinstalled windows it has voided the warrenty. He says that because when I reinstalled windows I only made an Application and Driver disk he now has to buy Recovery Disks from gateway that apparently should have been made by the program I used and now won't refund my money until he has these disks.

So i was wondering if any one is able to make a copy of the disks for me and upload them so that I can either download them and send him copies or send him a link to them so he can download them. I thought that the recovery software would have been on the Application and Driver disk but this is apparently not the case.

I have my own server that I can provide to upload them. Will this work and is there anyone willing to help me out?

Thanks,
Danny

 

SSWilson offered to mail them to me free of charge. What a nice guy. I ended up exchanging my faulty 7805u at bestbuy under the 14 policy so I didn't need his help. Perhaps you should shoot him a pm and see if he's still in a giving mood. Best of luck.

 

what? reinstalling windows does not void the warranty. get your money back, or file a complaint with whoever you bought it through. he's just mad that it's faulty and that you returned it so he's trying to get something out of it. you don't have to give him anything, he sold you a faulty product, it's your right to return it and get your money back.

 

The original program will allow you to create three disc's, Did you create all three? If not then he does need to get these from Gateway or another person to make the system "factory" to sell it again.

If you re-installed from the original restore partition or with those DVD's created then the restore partition and DVD creation stuff is still on the original drive.

 

Installing another OS should in no way void the warranty. The only way you would void it is by OC'ing stuff or opening it up and playing with it.

I don't see why he would want the rubbish from Gateway anyways. All the drivers you can download from gateways website, including the program for the webcam. Plus, who really wants a MS Word, BiGFix and all that other trash that gets added in.

 

Basically, the seller just wants the computer back in "factory original" condition so he can do whatever he wishes with it. I can understand this.

A clean OS installation in no way voids the warranty, however. Poor phrasing on the part of the seller...

The seller just wants to put as little effort into refunding the price of the computer as possible (also understandable). It doesn't sound as if either party is trying to pull anything unethical, both simply want a fast conclusion with as little pain/effort as possible. It would have been best if the computer could have been restored to "factory original" condition before being returned, but (as was mentioned by the OP) this wasn't possible.

Hence the delays...


Just my $0.02 YMMV

 

I remember in old posts, some people that called gateway to do clean installs of the OS, support said that it would void their warranty...

 

lol, yeah well some of the tech support at gateway also had still never heard of the p-7811fx 2 months after it was released. we should make a thread of stupid things gateway tech has said/done.

 

ROTFLMAO!

So that's why the 6860 came with a Vista disk that supported both the 32 and 64-bit OS...
Gateway first-tier support...