Brand new.....keeps shutting down

ok so before i call gateway and all that crap trying to figure out what the issue is, its a NV series laptop and 3 weeks old 4 gigs ram amd 3.0ghz, it will randomly go black only to restart, sometimes even bsod. i did notice once red lines going through the screen maybe gpu? any ideas?

Thanks

 

You are not going to be able to do much and admit it to Gateway. They all love to void warranty. If you can return to seller for new, do it. Otherwise it's Gateway support.

Do you know how hot it is running? Could be heat but the restart is strange. I would think it would just shut down.

 

the only thing i can think of trying is maybe running memtest to see if its possibly bad memory. It doesnt have anything to do with heat it will happen 30 secs from boot up or 4 hours later it seems to be random.

 

Sometimes all i get is a black screen followed by the bios as it restarts....yet others itll hang or bsod

 

update: I've removed the ram and then reseated it, seems to have solved the problem, not sure what that was all about. Keeping my fingers crossed. Thanks for the help syn

 

BSOD are 99.9% of the time caused by one of 3 things

1. software incompatibility - have you installed anything since you have received the computer new? if so what is it and you might try to install the programs and see if you are having the same problem..... you might also try to run the windows update because drivers are common to conflict and blue screen and the windows 7 update checks for new drivers and will install them

2. bad or dieing hard drive - this is common on computer that are 8mo to 1yr old it being only 3 weeks it is unlikely but possible.

3. last one is bad memory - not as common as hard drive or software but still possible

About the warranty.......

I worked in doing warranty repair on laptop for some of the biggest extended warranty companies in the US biggest one being Sony.... They cannot void a warranty just because you have worked the computer. If you take the computer a part and put it back together without damaging any parts they still MUST uphold the warranty there is nothing saying you cannot work on your own computer......

here is the next cool part..... if you do take a part the computer and you damage lets say a stick of memory they can ONLY void the warranty on that stick of memory and must uphold the warranty for the rest of the computer....

lastly you can replace parts (for example the hard drive) and they are required to uphold the rest of the warranty minus the part you replaced as long as the install and part did not damage any other part of the computer.

 

This started happening right out of the box the only things that were on it was the crap gateway put on it, thankfully that's all now gone. It was very weird sometimes i would get what looked like a dieing GPU red lines across the screen when it locked up even once while loading windows at the logo while it booted. I was thinking bad ram since i know this GPU shares memory from the ram and if it was failing would cause that kinda stuff.....or so i was thinking. I reseated the ram and ran memtest it found nothing the 2 times it ran and since i did that its fine going on about 4 hours running. Overall i love the laptop got a great deal on it i needed to replace my lenovo T61. Im not sure how good gateways warranty service is but thats pretty much the only thing i loved about my lenovo if i called in and said a parts bad they would send me a new one no questions asked, to bad the build quality sucked.

 

Good news on getting it going. Reseating ram, cpu, replugging this and that can do wonders at times. Laptops are sometimes tough to get at the parts.

Also good news on "must honor warranty" but in reality, the warranty is only as good as what they "wish" to do and the person you are addressing at the moment.