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    CD/DVD drive issues

    Discussion in 'Gateway and eMachines' started by FamilyGuy08, Aug 1, 2008.

  1. FamilyGuy08

    FamilyGuy08 Notebook Enthusiast

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    my brand new m-6850fx DVD/CD drive is not reading discs. i've tried multiple discs and none of them have worked. could this be a missing driver? please help
     
    FamilyGuy08, Aug 1, 2008
    #1
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    1. Can the BIOS see the optical drive? Can you boot the Windows disc?

    2. Is the optical drive listed in Device Manager (under DVD/CD-ROM drives).

    3. If not, try uninstalling the IDE channels under IDE ATA/ATAPI controllers then reboot and let Windows redetect the hardware (first the IDE channels and then any attached devices).

    4. If Device Manager lists the drive then can you see the list of files on a disc in Windows Explorer?

    John
     
    John Ratsey, Aug 1, 2008
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  3. FamilyGuy08

    FamilyGuy08 Notebook Enthusiast

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    ok im not very savvy when it comes to comps so could u maybe walk me through each step u outlined John? id really appreciate it.
     
    FamilyGuy08, Aug 1, 2008
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  4. FamilyGuy08

    FamilyGuy08 Notebook Enthusiast

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    i havent tried booting the windows disc but my device manager displays the optical drives.
     
    FamilyGuy08, Aug 1, 2008
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  5. jm821

    jm821 Notebook Consultant

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    does it appear normal in device manager? or does it have a yellow " ! " on it?

    if either applies, try uninstalling it, reboot, let windows create drivers and then update the drivers after windows creates the generic ones.

    also, do you know if you are getting the error 39 issue? a common known issue is the error 39 code in vista, which is a simple registry fix:

    click start, type regedit in the search box, press enter

    locate this registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    ***you are gonna go through a couple folders till you reach {4D36E965-E325-11CE-BFC1-08002BE10318}***

    once you find it, do the following:

    in the right side window pane, delete the Upperfilters and the Lowerfilters

    exit registry, reboot and all should be good

    hope this helps
     
    jm821, Aug 1, 2008
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  6. FamilyGuy08

    FamilyGuy08 Notebook Enthusiast

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    Thx, ur first suggestion solved the problem. I really appreciate the help.
     
    FamilyGuy08, Aug 1, 2008
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  7. jm821

    jm821 Notebook Consultant

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    no problem, glad i could help
     
    jm821, Aug 1, 2008
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