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    Gateway Extended Warrenty using Barrister

    Discussion in 'Gateway and eMachines' started by flynnaz, Jan 3, 2011.

  1. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    This is regarding my ongoing warranty mess with my son's P171x FX. I bought a extended 3 year warranty from Gateway before they sold. I have send it in twice for the same issue, in the last three months. The warranty company sent it to Teleplan a warranty repair outlet. They did not fix it both times. Now the warranty company has me dealing with Barrister which is having a tech come to my house and replace the motherboard. Has anyone dealt with Barrister? I am impressed they had a mother board in the first place.

    The issue was in short. Battery out, AC unplugged, when you plug in the AC adaptor the system starts to boot right away and the BIOS will reset, no it's not the cmos battery, the date and time are correct. I have this system in a Raid 0 setup, so the Raid setup needs to be re enabled every time this happens. So if the tech does not know about Raid setups, he will see the "OS Missing" error at boot up and think it's a bad Hard Drive, that's what Teleplan thought and replaced one of my hard drives.

    Anyway, any feed back on Barrister? I still can not believe they have mother boards for the first P - FX series.
     
    flynnaz, Jan 3, 2011
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  2. qhn

    qhn Notebook User

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    So is the problem being sorted out?

    cheers ...
     
    qhn, Jan 9, 2011
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  3. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    It does seem that this situation is finally getting taken care of. The mother board should arrive tomorrow, and a tech will be replacing it on Tuesday. I will post the results after.
     
    flynnaz, Jan 9, 2011
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  4. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    Update:
    The motherboard sent was DOA, and the tech left out 4 screws. Anyways my warenty company is giving up. A sales rep from Compusa.com called me and I gave her a model (Asus G73) that I thought would be a good replacment, I should hear back today if Gateway Warrenty agrees to it.
     
    flynnaz, Jan 17, 2011
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  5. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    Doesn't anyone test that stuff before sending it out? Or was it damaged in transit?
     
    TreeTops Ranch, Jan 17, 2011
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  6. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    The board looked fine, it was a used board, it still had some termale past on it. It was packaged good also. I am almost thinking after reading another post, maybe the tech do not put the screw/screws in the power area of the board.
     
    flynnaz, Jan 17, 2011
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