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    Gateway warranties

    Discussion in 'Gateway and eMachines' started by dsch, Jun 7, 2010.

  1. dsch

    dsch Notebook Geek

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    I was browsing and came across this post: http://forum.notebookreview.com/gateway-emachines/430845-6860-dead-screen-2.html#post6107408

    Does anyone know if Gateway would do this for an out-of-warranty machine at all?
     
    dsch, Jun 7, 2010
    #1
  2. Kamin_Majere

    Kamin_Majere =][= Ordo Hereticus

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    no idea honestly. Gateway warrenty support is hit or miss.

    Sometimes they are on top of the game and do quick and good work. Most of the times they are subpar at best.

    As to whether or not they would extend the warrenty... not sure. I think the best thing to do would be to call them and inquire about it. I think most people either opted for the warrenty from where they bought the computer at (i.e. best buy) or skipped it entirely
     
    Kamin_Majere, Jun 7, 2010
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  3. AcerInsider

    AcerInsider Notebook Consultant

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    Gateway normally offers an out of warranty repair for a fee of $199 which carries a 90 day warranty.
     
    AcerInsider, Jun 7, 2010
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  4. dsch

    dsch Notebook Geek

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    Ah, thanks for that. Does it include systems which have been tampered with, by, say, having a new CPU installed? (Or by having been taken completely apart and put back together, but we needn't mention that.)
     
    dsch, Jun 7, 2010
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  5. AcerInsider

    AcerInsider Notebook Consultant

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    It depends really. If you have a new CPU in and that is what they deem the issue to be, they would probably replace it with whatever came in the unit originally. Normally if there is an issue and they are unable/unwilling to repair the unit they will just refund your money and ship the unit back to you.
     
    AcerInsider, Jun 7, 2010
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  6. dsch

    dsch Notebook Geek

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    I'm slightly nervous about "what they deem the issue to be." It's basically the old GPU solder issue. Maybe I can write them a note just saying "reball the GPU".
     
    dsch, Jun 7, 2010
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  7. Ultimate Destruction

    Ultimate Destruction Notebook Evangelist

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    My GPU was busted when I got it and they replaced the entire motherboard. (It seems like MXM would be beneficial to the manufacturers also.) Maybe you can borrow the stock CPU and put it in.
     
    Ultimate Destruction, Jun 8, 2010
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  8. dsch

    dsch Notebook Geek

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    Ah, I think I do still have the original, somewhere! I'll stick that back in when/if I try this. Thanks!
     
    dsch, Jun 8, 2010
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