Gateway's Accidental Warrenty Phone Number

Anyone that is in the same situation I am in, bought a Gateway through Gateway before they were bought out by Acer, and paid for a 3YR Accidental Damage Plan. I would start here first before calling Gateway, Gateway will charge you to sent your Laptop in for repair, that is not what you or I agreed to with this plan. This is only for the above situation, Gateway 3YR Accidental Damage Plan, bought directly through Gateway, this would probubly be for the P-171, and P-172 Models


Here is the phone number:8am to 8pm CST 7 days a week 877-485-1464, you must Fax 866-539-3901 them your "Receipt Of Purchase" because they took over these plans from Gateway recently. The company is called NEW Corp, an electronics warranty company, they where good to deal with so far. The service center your Laptop will goto is called Teleplan, their number is 800-733-9155, you probubly will not need to call them.

Advice sending in stuff for repair, sent a letter of what is wrong, and your contact information, incase they need to ask a question.

New Corp's Website link:
https://www.newcorp.com/

Website link:
http://www.teleplan.com/

I hope this helps, it took me a few hours to figure this out.

 

Well here's a update. The place that you sent your laptp off too "Teleplan" which probubly handles many warrenty cases for many companys. I called yesterday to get a update, they have had my P-171xFX since Tuseday. Keep in mind I put a full page letter in with it explaining in detail what the problem is and the trouble shooting I have done so far. I talked to a nice person on the phone in customer service, she told me they where waiting on my permission to reinstall the OS (no surprise, tech support's only answere), well I got kind of upset, I told her the problem was hardware driven on software, she told me they ran tests and the hard drive did not pass, well Daaa, my hard drives are set in raid, and the issue is the Bios resets, and you have to setup raid again. Well I explained all of this to her, she put notes on to tell the "tech" the make sure they setup raid before testing. I asked if they could call me so I can explain this, she said no. So the morale of this story is, do not expect warrenty services to be the fix all to your problems. Dell exteded warrenty is diffrent, and seems to be better at really looking at the problem instead of following a cue card. I will update when I get it back, I bet it will be setup in a single boot setup, that will mask the problem to them. So frustrating, if it was not the mother board needing to be replaced, I would have never gave it to them, and just filed a claim with USAA.

 

I received my Laptop from Teleplan yesterday, as I thought. They replaced my GB RPM drive with a GB RPM drive, so I can not setup Raid now. The problem I sent it in for is still present also. I have to send it back in, what a pain. I am calling Teleplan today and complain to someone who can make decisions. Once again, be carefully when dealing with a third party warranty company. Always get the name of who you are talking too, and have them read back what you tell them to note, the lady I gave my information to at Teleplan was probably just making typing noises.

 

It sucks you got a different kind of hard drive back. (BTW the quantity of GB is missing.) However, I think RAID 0 actually hurts load times because it hurts I/O performance.

 

I talked too the lead tech at Teleplan today, what a diffrence talking to a fellow geek. He said he would take care of it when it comes in. He knows about the BIOS reset, it's comon with this mother board I guess, he know what I was talking about. It soulds like a mobo replacment, as I thought

 

Gateway has a history..was not a guy arrested for smashing his Gateway in front of a Gateway land store?

Man takes sledgehammer to faulty PC ? The Register

 

hey flynnaz,

How did it go? Would Teleplan be an option for some of our out of warranty readers or is it warranty only work?

 

I sent my son's laptop in last Friday for the second time. It was recieved yesterday. I will call tomarrow to see what they did or did not do. As far as being able to have them repair a unit strait from a customer, I am not sure. I can ask, but I think they just handle warrenty items, like from Office Depote, Walmart, ect.

 

Quick update,
Bert one of the head tech's from Teleplan called me this Monday and told me he was unable to get two 250gb hard drives for a raid setup, so he put two 500gb hard drives in . I asked him if he was able to reproduced the original issue of the Raid setting in Bios resetting randomly, he said no. I asked him to try to reproduce the problem 10 to 12 times more before he finishs, so we will see. I really think it's a Mother Board issue.

 

I received my son's laptop back from Teledata on Friday. It now has two 7200rpm 500gb hard drives in Raid 0 . So far so good, no issues, I am not sure if the random Bios raid reset problem is fixed, or how come it happened, but I'll take it. Big thank you to the head tech at Teleplan for listening to me. Now I am going through Gateway Directly to get a new battery, I should get it in a few days. It's funny, but the Accidental Warranty Company and Gateway do not talk to each other, one said no to a new battery, the other said yes.

I hope this post helps someone that purchased a Accidental Warranty through Gateway before they got bought out.