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    Geez...Gateway Sales Reps are MEAN :\

    Discussion in 'Gateway and eMachines' started by notebookn00b, Feb 10, 2006.

  1. notebookn00b

    notebookn00b Notebook Geek

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    I logged onto one of Gateway's sales chats to talk to a sales rep by the name of Courtney...she was, by far, one of THE meanest people I have chatted with online, period. She would ask me a question, and 2 seconds later, type "????". At one point she said I "type too slow...pick up the pace".

    And if that wasn't bad enough, I asked her a question about the difference in price between a 4200rpm and 5200rpm hard drive (as an upgrade)...she responded in caps "ARE THESE THE TYPES OF QUESTIONS YOU LOGGED ON TO ASK ME??".

    Needless to say I couldn't take anymore of it...and logged off.
     
    notebookn00b, Feb 10, 2006
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  2. Hellmanns

    Hellmanns Notebook Evangelist

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    Haha. I had "Courtney" as a rep once too. I saved the log, so I am sure that it was her.
    I asked a couple questions about the M450. One of which was about the ODM purchased from. Her reply to the ODM question:
    "i'm not sure i didnt make the product"
    Then, shortly following:
    "not to sound rude by any means ; ) its a good question i just dont a good answer for you"

    When it came time to rate my adviser, I didn't give a bad rating, for I knew that the question was likely not to be answered. Plus she apologized about it before I left the session.
    All of my other chat and email experiences were VERY quick and descriptive. All Gateway emails are received within an hour, which I think is superb.
    Hopefully, Gateway soon realizes that Courtney is a bad adviser, and she gets the boot :)
     
    Hellmanns, Feb 10, 2006
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  3. Metamorphical

    Metamorphical Good computer user

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    Courtney sounds more like a 16 year on girl talking in an IM than to someone in a sales chat. xD

    A/s/l?

    '???' Every five seconds

    '???'

    -click-
     
    Metamorphical, Feb 10, 2006
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  4. Uscooper

    Uscooper Notebook Consultant

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    haha, im sure they are commissioned. She probably hadnt sold anything in like 2 weeks and was a starving stick of bio-matter.
     
    Uscooper, Feb 10, 2006
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  5. fsenseman

    fsenseman Newbie

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    Hey uscooper,

    Do sales personnel at Best Buy work on commision? Just curious because if someone goes out of their way to help me and I know they're commissioned I make sure they get my business instead of someone who has treated me poorly.

    Regards,
    Fleet
     
    fsenseman, Feb 10, 2006
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  6. Uscooper

    Uscooper Notebook Consultant

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    Na we arent commissioned, but we do appreciate it when customers come back to us since we prob spent a good deal of time with you. Managers do also notice what you sell. That said, if you dont have to have it at an exact time and its not like a get it now or sales off kinda saturday night thing, Come back to the guy u talked to
     
    Uscooper, Feb 10, 2006
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