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    Help with frozen laptop!

    Discussion in 'Gateway and eMachines' started by lollavid, Dec 18, 2008.

  1. lollavid

    lollavid Notebook Guru

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    So, I am pretty panicked right now. As of 2 days ago, my laptop (see sig) is freezing up all the time. Crtl+Alt+Del won't work, I have to just hold down the power button and force it off. It started happening infrequently, but now even when I turn it on and get it to boot to the desktop, I'm lucky to open any apps before it freezes. I tried to open my event viewer last time and it froze. I have some pretty important documents on there and am now trying to figure out the best way to proceed.

    Any help? I obviously need to identify the issue (software vs. hardware) and then go about resolving it.

    thx in advance...

    EDIT:

    I was able to open up Event Viewer and here is what I found to be the error:

    DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
    {9E175B6D-F52A-11D8-B9A5-505054503030}

    Detailed:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid='{1B562E86-B7AA-4131-BADC-B6F3A001407E}' EventSourceName="DCOM" />
    <EventID Qualifiers="49152">10005</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-12-18T21:33:57.000Z" />
    <EventRecordID>67645</EventRecordID>
    <Correlation />
    <Execution Processid='0' Threadid='0' />
    <Channel>System</Channel>
    <Computer>ringo-PC</Computer>
    <Security />
    </System>
    - <EventData>
    <Data Name="param1">1084</Data>
    <Data Name="param2">WSearch</Data>
    <Data Name="param3" />
    <Data Name="param4">{9E175B6D-F52A-11D8-B9A5-505054503030}</Data>
    </EventData>
    </Event>
     
    Last edited by a moderator: May 7, 2015
    lollavid, Dec 18, 2008
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  2. jcovelli

    jcovelli Notebook Deity

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    start in safe mode and scan for viruses ect.. also do a scan/fix disc
     
    jcovelli, Dec 18, 2008
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  3. PiusPatronus

    PiusPatronus Notebook Consultant

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    Try doing these:

    Monitor the system's temperature (CPU, HDD and GPU) and make sure they dont get too hot, or else the computer might freeze/crash.

    Try doing what jcovelli says, scan for viruses or anything bad on your machine, because those things does affect your computer.


    However, im leaning this problem to more of a hardware related one. I think there is something on your machine that might not be working properly (CPU, MoBo or RAM). Thats just a hunch though, dont quote me on any of these :)
     
    PiusPatronus, Dec 19, 2008
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