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    ID49c touchpad stopped working after dismantling the laptop

    Discussion in 'Gateway and eMachines' started by nathalie, Nov 11, 2014.

  1. nathalie

    nathalie Newbie

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    Hi, the touchpad on my Gateway ID49C laptop stopped working. Here’s the sequence of events…

    Hardware:
    - There was an issue with the charger jack
    - I dismantled the laptop and soldered the loose wire in the jack
    - When I put the laptop together again, the touchpad stopped working
    - I thought I damaged the part (it was working fine before), so I ordered a new (used) one on eBay
    - …it also doesn’t work and nothing glows as it used to
    - Other than that the computer works fine and I’m using an USB mouse
    - As far I can see, the touchpad is attached to the MB by one little cable. I tried to connect it securely multiple times and it's sitting in pretty tight now.

    Software:
    - It’s not it FN – F6 issue, I toggled it many times
    - The touchpad is not listed in the device manager. It only appears (with a yellow triangle) when I go to “hidden devices”. It says “The device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
    - There is nothing about the touchpad in BIOS
    - I reinstalled the driver for touchpad, it made no difference
    - I reinstalled the BIOS…I think…I see no difference

    Any ideas?
     
  2. nathalie

    nathalie Newbie

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    katalin_2003 likes this.