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    Malfuntioning Fingerprint Reader

    Discussion in 'Gateway and eMachines' started by MyComputerMan, Sep 3, 2007.

  1. MyComputerMan

    MyComputerMan Newbie

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    Hello,

    I just bought a E-475M for school and the fingerprint reader does not work.
    The UPEK software pops up and asks you to enroll a finger, but when I select that option it gives me an error No biometric device detected. Connect or enable the device (something real close to that).

    I went into device manager and according to it, the fingerprint reader is working properly and is enabled.

    So, I called Gateway and spent 2 hours on the phone with tech support. I got nowhere. The guy I talked to said hes never had this problem before. We tried disabling, enabling the device. Reinstalling the drivers for it. Tried uninstalling the software and reinstalling the software. NOTE: When I went to reinstall the software I was getting some install error and setup wouldn't run till the second time I restarted my pc. That still didn't work.

    The tech guy said he'd forward the problem to somebody Tuesday and get back to me.

    Anyhow, the impatient guy that I am, wiped the entire system and started from scratch. I reinstalled Windows, the applications that came with the computer, and then put back on UPEK Protector Suite QL and I got the same error.

    I am clueless. Is it possible the reader itself is bad? Driver issue you think? Gateway said they usually work no problem.

    Thanks,
    MyComputerMan
     
    MyComputerMan, Sep 3, 2007
    #1