The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    P-7805u Nvidia Defect Question

    Discussion in 'Gateway and eMachines' started by barishnakov, Jun 3, 2012.

  1. barishnakov

    barishnakov Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    Hello all. Within the past 9 months my computer seems to have been suffering from what I've seen on the internet called the "Nvidia Defect" where there are frequent blue screen crashes attributed to the nvlddmkm driver and many visual artifacts present otherwise. Currently the only way to make sure it doesn't crash is to boot in safe mode, and even then there are dead white lines running across the screen. I've tried replacing the thermal paste multiple times and cleaning out the vents to no avail. Scouring the internet I discovered Index page • The Nvidia Defect Forum and as it seems I may have a defective GPU that Nvidia got sued over a year or two back. My question for any of you is has anyone experienced this and acted to get a partial refund from the seller or manufacturer or been able to secure a repair covered by the manufacturer/seller? Furthermore, does anyone know if the card I have (9800m GTS) was even admitted by Nvidia to have been affected by the manufacturing defect they were sued for? Any information is greatly appreciated, thanks a million!
     
  2. coolguy

    coolguy Notebook Prophet

    Reputations:
    805
    Messages:
    4,679
    Likes Received:
    12
    Trophy Points:
    106
    Only the first generation 8xxxM mobile GPU's were found to be defective. I have the 8400M GT, I don't know when it would blow up.
     
  3. barishnakov

    barishnakov Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    So then there is no truth to finding that any mobile card with a G94 core (which the 9800m GTS falls under) were failing due to this manufacturing defect as well? I ask because I've been seeing some reports that say other wise
    Nvidia G92s and G94 reportedly failing - The Inquirer
    I realize that the inquirer is much less than credible, but i wanted to see if I would be able to get some sort of repair on this computer through the manufacturer or a type of refund should it be found that this is a latent defect. Poor college student's gotta cover all the bases :)
     
  4. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

    Reputations:
    2,548
    Messages:
    9,585
    Likes Received:
    4,997
    Trophy Points:
    431
    The EARLY 9800m's may, and I must stress may, have the solder issue. This would be G94's of the 512m ram type as used in the P7811's. The P7805 was introdused just after the problems were revealed and by the supposedly fixed.

    Now the problem, when it appeared, was BSOD's followed by an eventual black screen. Not even a bios post from the ANSI section (non hardware accelerated). Now nVidia could be suffering with some early 9800m 1G parts from swithover issues causing some defects. The fact it has showed 3+ years after release though and is a seperate failure issue may be a problem.

    The P7805 was an exclusive Best Buy release. You most likely will have to go back to them. From that site I hadn't seen other success's or complaints of P7805s nor 9800m 1G parts. Then again I was not at the site very long nor researched alot of the systems..............
     
  5. barishnakov

    barishnakov Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    By chance then does anyone have the customer service numbers to call for gateway? I keep getting the ones that require you to pay for service or just online chat that is utterly useless. Weekend service would be ideal, but at this point I'm just looking to talk to someone that isn't in India (no offense intended, everyone I've talked to was actually located in India).
     
  6. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

    Reputations:
    2,548
    Messages:
    9,585
    Likes Received:
    4,997
    Trophy Points:
    431
    Not sure about a US number only but the other issue is since it is out of warenty period it is a pay as you go call line, as you have found out...............