The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    P8705u keyboard 'backspace' key broke off.

    Discussion in 'Gateway and eMachines' started by pkim1230, Apr 27, 2009.

  1. pkim1230

    pkim1230 Notebook Deity

    Reputations:
    65
    Messages:
    734
    Likes Received:
    0
    Trophy Points:
    30
    \
    i can still use it but i cant put it back in.
    while trying to put it back in, i dented the metal holders, and the super tiny plastic parts that hold the X-truss together.

    what are my options?
    i bought it from bestbuy around beginning of april..
     
    pkim1230, Apr 27, 2009
    #1
  2. Kamin_Majere

    Kamin_Majere =][= Ordo Hereticus

    Reputations:
    1,522
    Messages:
    2,680
    Likes Received:
    0
    Trophy Points:
    55
    If you bought the warrenty they will fix it for free.

    If you didnt... well you're hosed and will have to buy a new keyboard, or life with the annoyance of the slagged spacebar
     
    Kamin_Majere, Apr 27, 2009
    #2
  3. elijahRW

    elijahRW Notebook Deity

    Reputations:
    940
    Messages:
    1,797
    Likes Received:
    0
    Trophy Points:
    0
    Call Gateway and see how much a new keyboard would cost.
    Gateway sent me a new keyboard free when the keys started melting on it...

    Also you could check ebay for the keyboard
     
    elijahRW, Apr 27, 2009
    #3
  4. pkim1230

    pkim1230 Notebook Deity

    Reputations:
    65
    Messages:
    734
    Likes Received:
    0
    Trophy Points:
    30
    if i can get one for free, i'd do that.
    what did you exactly say to them?
    and doesnt gateway come with some warranty even though i didnt buy separate warranty?
    and wouldnt i be voiding the warranty if i replace the keyboard?
     
    pkim1230, Apr 27, 2009
    #4
  5. pmassey31545

    pmassey31545 Whats the mission sir?

    Reputations:
    533
    Messages:
    1,394
    Likes Received:
    1
    Trophy Points:
    56
    Did you buy there protection plan? If so take it back and they should fix it. I know they have a plan that will cover everything. Yes everything. Whether you got it or not, I don't know. or look here http://cgi.ebay.com/Gateway-FX-Gaming-Laptop-Keyboard-Key-Retainer-Clip_W0QQitemZ370168363672QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item370168363672&_trksid=p3286.c0.m14&_trkparms=72:1205|66:2|65:12|39:1|240:1318|301:1|293:1|294:50 and here http://cgi.ebay.com/Gateway-FX-Gaming-Laptop-Keyboard-Individual-Key_W0QQitemZ370162148615QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item370162148615&_trksid=p3286.c0.m14&_trkparms=72:1205|66:2|65:12|39:1|240:1318|301:1|293:1|294:50. Expensive though. Probably get the whole keyboard from Gateway for a few dollars more.
     
    pmassey31545, Apr 27, 2009
    #5
  6. pkim1230

    pkim1230 Notebook Deity

    Reputations:
    65
    Messages:
    734
    Likes Received:
    0
    Trophy Points:
    30
    i didnt buy any plans.
    and if i replace it myself, wouldnt that mean i have to open up the laptop? which is voiding the warranty?
     
    pkim1230, Apr 27, 2009
    #6
  7. BobXX

    BobXX Newbie

    Reputations:
    132
    Messages:
    1,097
    Likes Received:
    0
    Trophy Points:
    55
    They will send you a new keyboard for free, just talk to them on the online chat. Then you can remove the button and un-bend the metal holders and you should be able to replace the key and not the entire keyboard. Gateway sent me a replacement keyboard a couple of days ago and, despite being severely butchered by stupid FedEx, I got the key I needed.
     
    BobXX, Apr 27, 2009
    #7
  8. pkim1230

    pkim1230 Notebook Deity

    Reputations:
    65
    Messages:
    734
    Likes Received:
    0
    Trophy Points:
    30
    thats great, im getting a new keyboard from gateway as i speak to them now.
    does anyone know if the keyboard I will receive includes the metal parts as shown the picture?
    look how damaged that thing is
    [​IMG]
     
    pkim1230, Apr 27, 2009
    #8
  9. elijahRW

    elijahRW Notebook Deity

    Reputations:
    940
    Messages:
    1,797
    Likes Received:
    0
    Trophy Points:
    0
    Umm I think you're gonna have to replace the entire keyboard.
    That metal part is part of the backbone of the keyboard...
     
    elijahRW, Apr 27, 2009
    #9
  10. pkim1230

    pkim1230 Notebook Deity

    Reputations:
    65
    Messages:
    734
    Likes Received:
    0
    Trophy Points:
    30
    ok so the keyboard i'll be receiving should come with the backbone as well.
    good boy gateway!
     
    pkim1230, Apr 27, 2009
    #10
  11. Tybalt39

    Tybalt39 Notebook Evangelist

    Reputations:
    15
    Messages:
    336
    Likes Received:
    2
    Trophy Points:
    31
    As far as voiding the warranty, replacing the keyboard is very easy and there are no "Warranty Void if" stickers involved. You should be able to do the job in under 15 minutes. There are dis-assembly instructions somewhere on this forum...
     
    Tybalt39, Apr 28, 2009
    #11