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    RMA Question.

    Discussion in 'Gateway and eMachines' started by shadowmansm, Aug 22, 2008.

  1. shadowmansm

    shadowmansm Notebook Enthusiast

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    Well, I gotta RMA my 172S FX. I suspect its the GPU overheating because it shuts off usually 5-10 min into doing just about anything from searching around on the internet to playing games. The only way to keep it from doing this is to have the back proped up on a double wide CD case. Everything was good and then it just started doing it one day.

    I was mainly wondering if it is worth it to use the Gateway supplied materials where they send you a prepaid box with tracking and insurance for $44 plus tax?

    I think its rediculous for them to make us pay for shipping when its not our fault their parts are faulty and I paid for their warrenty!
     
    shadowmansm, Aug 22, 2008
    #1
  2. yuio

    yuio NBR Assistive Tec. Tec.

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    look at all the duplicate threads!!! you should have seen the mess on the news artical on the front page about 10mins ago.
     
    yuio, Aug 22, 2008
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  3. shadowmansm

    shadowmansm Notebook Enthusiast

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    I know, I didn't mean to! :)
     
    shadowmansm, Aug 22, 2008
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  4. N00d13s

    N00d13s is too legit to quit!

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    they don't charge you for the box, they sent me one for free about a month ago, i just don't have a DHL near me and haven't found time.
     
    N00d13s, Aug 23, 2008
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  5. shadowmansm

    shadowmansm Notebook Enthusiast

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    Really? This is what they sent me:
    "In addition, Gateway can send you a box to use to ship your system to our Service facility. The box for your system will cost $44 + tax. This will cover the box, the packaging, insurance, and the shipping and handling fee. This is the best way to insure that your system will arrive safely at the Service Department, and we have found that this package price is less than what most packaging stores are charging for the same services. Once ordered, your box should arrive within 1 to 2 business days."

    Anyone else?
     
    shadowmansm, Aug 23, 2008
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  6. N00d13s

    N00d13s is too legit to quit!

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    did you go through email or talk to a support person? i was talking with an agent and he filled out everything and i got the box in 3 days.
     
    N00d13s, Aug 23, 2008
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  7. royk50

    royk50 times being what they are

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    i was sent a box for free too.
     
    royk50, Aug 23, 2008
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  8. shadowmansm

    shadowmansm Notebook Enthusiast

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    Looks like I need to call them! :)
     
    shadowmansm, Aug 23, 2008
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  9. shadowmansm

    shadowmansm Notebook Enthusiast

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    I called them up and haggled the best I could but I just couldn't get them to give me a free box with shipping..
     
    shadowmansm, Aug 23, 2008
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  10. Dook

    Dook Notebook Virtuoso

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    Tell 'em Dook said to give you a free box. That outta do it.
     
    Dook, Aug 23, 2008
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