So, Gateway doesn't provide a return shipping label for a warranty repair?

We have to pay to ship the notebook back to them for a warranty repair?

Just want to get this straight, because every other notebook I have owned that needed warranty repair, the manufacturer gladly provided a return shipping label for free.

 

Yeah I know, I shipped mine back and had to pay, and now that its comming back I wasnt even provided a damned tracking number. I assume its supposed to come soon but a tracking number would of been nice...

 

I had to return mine 4 times, once they sent me out a box and the other times they gave me a shipping label to print and stick on the box. I never had to pay to ship it, also got a tracking number every time. I guess its just luck of who you deal with

 

I got no label. Over the phone they gave me the address, said I had to pay, told me how to pack it and what numbers to put on the front of the box (and where).

And there's no online status update either. Email or phone only.

This was last week, btw.

 

well its supposed to be shipped BACK to you within 7-10 business days, which was true with mine but i missed fedex on friday so i gotta wait till tomorrow before i know if they actually FIXED it.

 

Mine was free to send back, but then again I went all the way to level 3 support. So I was talking to the highest representative.

 

If you ship it back the first time, you pay 1-way shipping.

If you need to ship it again, they give you a FedEx RMA number (they pay for shipping both ways)

 

Odd, when I had to RMA over the summer, they sent a box and included return shipping. My guess is that the economy is making them cut costs, which also means they won't pay for shipping. I also used DHL, which isn't around anymore?

 

Fwiw, just got my 7805 back today. As bad as their tech support was, I didn't have high hopes. However, everything seems fine, I got my original computer back (w/ the 1920X1200 screen), and turnaround time was extremely quick (they got it Friday and it's back in my hands today, the following Thursday).

(I was getting a BSOD due to a nvlddmkm.sys error. They replaced the motherboard and hard drive. So far, so good.)

 

Wow, I told them I got the nvlddmkm.sys error and they didnt do ANYTHING. They shipped it back to me with a reinstalled gateway OS... Now im pretty pissed...

 

Yeah unfortunatly Gateways customer support is pretty hit or miss.

Sometimes you get outstanding service, and they take care of the problem pretty easily for you, but most of the time you get the run around and very poor work done.

I always suggest getting the best buy warrenty if buying new. But if its a refurb model you usually dont have that option.

 

That sucks.

The only reason the same thing didn't happen to me, imho, is that they couldn't install the OS. (I was getting BSOD upon startup, before Windows completely finished loading. And in order to reinstall, you have to reboot. And whenever I'd reboot, it would BSOD all over again.)

Even after I told them all the steps I'd taken, they still, of course, went right down their checklist as if I'd made each and every possible fix up, e.g. "well let's try to use the Gateway Recovery Disc...[me interrupting]...oh, that's right, you told me three times already that you already tried that...let's try it again".

I'd be soooo pissed if I wasted all this time sending it in and all they did was a reinstall. Sorry.