Temperature concern

I got my P-7811FX sometime last sept and haven't had any problems with it, for now I don't use a laptop cooler (plan to get one when I get the money) but after playing L4D for a while and monitoring temps I saw something out of the ordinary. It's not really the GPU I'm concerned about (average was 65C when playing, max went up a bit but doesn't stay high) but the ACPI (not 100% what that is) but anyways pic. Was taken a few mins after closing L4D.

 

It's a false reading. Are you experiencing a sudden drop in framerates when this happens? It's really a common problem with the 7811s, and it's one I have to. The advice I got wast to reapply thermal paste to the cpu and make sure there are no visible tears in the thermal padding on the northbridge. I fixed my problem for a little while, but it's back now too. I'm trying to undervolt right now, which is said to help a lot. I've also heard of people configuring their power options so that the CPU isn't downclocked when TZS0 hits 98C, but that seems a little risky to me. Also, I've been told it's a false reading, but I don't know how false. Maybe the real temperature is also pretty high. I also want to check if I get 52C on TZS1, so I'll run 3dmark and get back to you.

No, it's not fixed at 52C, but it's close. So the real temps are somewhere in the mid to low 50s. I don't really know how safe that is though. I forgot to ask, are you OCing you GPU, or have you upgraded your CPU? Those are both potential causes of the problem. If you haven't done either, then you're even more unlucky than me, since most people have to at least upgrade the CPU before they encounter this problem.

And if anyone knows a lot about the internal components of the P series, I have a question. Do the 7805 and 7801 have different heatsinks from the 7811?

 

Well L4D isn't the best thing to see FPS jumps since it falls when hordes pop out. I've only seen this temp jump once and that was only doing L4D doesn't seem to happen in any other game.

 

it must be false reading...~100C impossible.

 

I hit that on my notebook (100C on TZS0/1), but my notebook is 15.4inch, and the heatsink was clogged with dust

This was it before cleaning:


Fine now that I have cleaned it

it could be an incorrect reading as the other TZS only shows 54 C

 

You could try running 3dmark06. That's how I found the issue. And are you OCing? If you aren't and you have a stock CPU, then you might need to send it in.

 

Not OCing at all and if the temp was casuing the FPS drop then it only lasted a few seconds and went back to normal. Started L4D then remembered I didn't start hw monitor so I tabbed over and started it then played some more.

 

Well ,it might be a glitch

keep an eye on your temps and if it happens again give us a shout
Also, test it w/ some other games too

 

Do you have a cooling pad? That might help keep the temp on TZS0 for skyrocketing, but I'm not sure. But this should not be happening w/o OCing and on a stock CPU. I would apply some thermal paste to the CPU, adjust the thermal pad on the northbridge, and then maybe undervolt if necessary. But I bet you will have some major problems if you ever decide to upgrade the CPU. I would also make some time in my schedule for when I can afford to send it in for repair. As of now, I probably will have to send mine in when spring break roles around.

 

No cooling pad yet, planning to buy one when my check comes in. Did some searches and the zalman NC2000 seemed to be the best so I'm looking at getting that one. I do prop up the back for the time being.

 

Cooler is best, but raising the notebook does help, which is what I am doing ATM while I'm looking for a cooler

 

Cooling pad might help. It'll sure help your HD temps a lot. But yeah... I see some potential problems in your future. Just make sure you allocate some time to send this in at some point. It's also kind of pointless to waste a perfectly good warranty.

 

Exactly

You pay for it so why not make the most of it, if there is nothing wrong they will just send it back anyway

 

If this doesn't show up again though would it still be considered a future problem or the first time was just a glitch?

 

It's a potential future problem caused by a glitch/hardware issue. Not going to guarantee it'll happen again if you don't upgrade the cpu, but I can almost say for certain it will if you do.

 

So it will only cause problems granted i want to upgrade later? Not real... I dunno happy? About sending it it, heard people sending stuff in then getting it back with different hardware and stuff. Also will be really sad while my baby is away. Just trying to see how serious of a problem it'de be later on and if it's too big I will send it in.

And on the note of sending it in would I have to pay for the shipping? And anyone know how long it would take?

 

I don't think you have to pay for shipping, and I would also like to know how long it usually takes. And the problem may return if the thermal padding on the northbridge becomes more torn, but I doubt that will happen. If you don't upgrade, it's not very serious, but if you do upgrade and/or overclock, it becomes very serious. And I don't think they'll screw with your hardware and put different stuff in. They might just replace the northbridge, or the might put in a new mobo, I don't really know how it works. But try asking them what they will do when they get it. I'm curious myself. Then again, I'm probably going to be going through this before you are.

Oh yeah, and it goes without saying, but back up your hard drive.

 

Got a reply from gateway, doesn't really help at all

Thank you for contacting Gateway. I apologize for the inconvenience that you have experienced. This computer is designed to run demanding applications that may require the use of PC Cards, CD/DVD drives, and large amounts of memory. The computer complies with international safety standards for operating temperatures, including those of user accessible surfaces. However, as a result of the computer's power consumption while running these applications, it is normal for the external surfaces of the computer to feel warm when the computer is in use for extended periods.

Verify that the computer has adequate airflow. Check the space under, behind, and around the computer to determine if airflow is restricted. If the computer is not on a solid surface, like a desk or a table, this causes inadequate airflow under it and may cause one or both fans to turn on as well as to elevate the temperature of the computer's case.

Other reasons the computer may generate extra heat are as follows:

Portable computers are normally warmest when the battery is charging. If the battery is fully discharged, the unit runs warmer while the battery charges.

The use of PC Cards requires an extra amount of energy even when the card is not in use.

The use of a docking station or port replicator may generate extra heat.

Power settings set for maximum performance may generate extra heat. Modifying the power management settings for maximum power savings conserves power and reduces extra heat.

Note: If there is an issue where files are being lost or corrupted that is related to the heating, the hard disk, not the computer, may be generating the heat and causing the issue. Some notebook computers have an updated BIOS that allows the notebook to cool the system by turning on the fan at more frequent intervals.


Respectfully,
Gateway Online Technical Support

 

LOL

That reply basically tells you NOTHING, apart from stuff most tech-savvy user already knows

 

yea that was a useless reply lmao