Win 7 restore point problem

Hi:

I have just purchased a Gateway NV5302u notebook with Win 7 Home Premium. I cannot create a restore point. I have tried repeatedly, even after a fresh boot, and I get a message something to the extent "restore point creation failed, shadow image timed out"

I have contacted Gateway support and was told this is a Win 7 software issue and that I would have to call a paid support number -$60.00 for 30 min to make the necessary modification, which seems a bit incredulous for a machine less than 10 days olds. In pursuing the issue, the Gateway tech person indicated that this was not a Gateway problem and that it was a problem with Win 7 and is the same on all computers. A friend of mine who has Win 7 (maybe ultimate) does not have this problem.

Is there a cure for this problem? Any suggestions would be welcome.

RJ

 

If all you want is to create a restore point then i suggest Click on the configure button just above the create restore point and delete all restore points. That may help.

Edit : or else turn off and then turn on system restore to get previous restore points deleted if you cannot manually delete it.

 

Sounds like a great thing to start with (and yikes that's bad "support" from Gateway. Yes, Microsoft broke a feature that's been in Windows for a decade. Suuuuure )

I'm curious about this. If the above doesn't work, have you tried removing any Gateway bloatware? If that doesn't fix it, I'd try doing a clean install. I wouldn't think THINK that any kind of hardware problem could cause this, but Gateway's image could theoretically be messed up.

 

Hi:
Many thanks for the suggestion. Actually this restore point problem was just after doing a "restore to Mfg original condition". The only thing done afterward was activing the Norton Anti Virus and set up the Google tool bar. So I don't think the clean install will do it.

I'm eliminating the Gateway Bloat that I'm not using, and will try afterward.

Thanks, RJ

 

Huh, that doesn't sound good :-/ Maybe try the Windows CD, if it included one? It definitely works just fine in 7 though, as I've used it once so far.

I wonder if Norton could be screwing up that shadow image service it must rely on, or something along those lines? (Yuck...Symantec Endpoint is awful now, but I don't know about the consumer version.)

 

Hi:

Great tip! I removed all previous restore points and then was able to successfully create a new restore point. Many thanks. Now I will contact Gateway support and let them know for future reference.

Of course the next test will be to see if I can load a program and then successfuly go back to this restore point, which I wasn't able to do before making a clean installation to Mfg specs.

Thanks, RJ

Thanks RJ