AORUS 15P XC (PROBLEMS WHIT SHUTDOWNS)

Hi bros, Sorry for my bad english.

I bought the aorus 15p xc a month ago, but from the first week I had problems with sudden shutdowns when playing even with temperatures below 85 degrees, I leave you some videos.





And that are my problems, anyone have idea what's happening with my lap.

 

F. You need to RMA it or return if still possible. It seems like a hardware fault

 

In fact, at the moment it is under warranty for the second time, and my problem is that according to them it cannot reproduce the fault, while in less than 20 minutes I already had the equipment turned off and super hot, and they do not want to change or repair it.

 

Are there error logs being generated when the system shuts down? Download and run the program WhoCrashed, and it will analyze them.

 

You have latest FB07 bios? Try use for gamin Azure Ai blue mode, or set fans speed to Gaming.

Compare temperatures what my laptop reaches during the same game: I use for gaming Azure AI blue mode.

 

It does not generate code, it just reboots and sometimes the screen goes black and I have to wait a few minutes for it to give image again

 

yep

 

But from the first bios that was B03 if I remember correctly, it happens to me, what has me very annoyed with gygabite is that according to them it cannot reproduce the fault and that is why they do not repair it, while as you can see in the videos 16 minutes is enough.

 

But from the first bios that was B03 if I remember correctly, it happens to me, what has me very annoyed with gygabite is that according to them it cannot reproduce the fault and that is why they do not repair it, while as you can see in the videos with 16 minutes is enough, Thank you very much for the video, I keep AZURE disabled.

 

Still, download and run WhoCrashed because a log may get generated after the system reboots.

 

One more question. Have you installed Nvidia Experience? For me, it made my laptop unstable.

 

I tried to uninstall NE

 

Don't use NE. The power profiles are managed by the aorus control center and Azure AI. If you install NE it tries to run whisper mode 2.0 and Dynamic boost 2.0 but this is what applications from gigabyte control. Update to latest version Yours control center and zaure ai.

 

Whisper mode appears as disabled

 

It is off because it is controlled by the laptop, which is written at the bottom in NE.

 

So, you had a similar problem and it was solved by uninstalling NE.

 

I didn't have the same problem. I just had weird laptop behavior. Freezing, drops fps ing games etc. Sometimes BSOD. BSOD I fixed in CMD with sfc/scannow and DISM /Online /Cleanup-Image /RestoreHealth and update all drivers. Wifi, bluetooth, chipset from intel site, GPU from nvidia etc.

Factory-installed gigabyte system was quite old and needs some attention.

 

I'm really disappointed with Aorus, I won't consume any Gigabyte again

 

My friend owns this laptop too, and he has no problems. Maybe you got a faulty laptop from factory. On reddit some people have it too and they have no problems.

 

I have same laptop with FB07 bios. I deal with same problem for 4-5 days. I installed fresh windows, tried different nvidia driver, tried mux switch( intel + nvidia and only nvidia), tried different setting of azure, tried with changing power options, tried connect external monitor....None of them any effect. While fans are normal or gaming style I started playing games ( dirt rally 2.0, cyberpunk, modern warfare, hitman 3 etc...) temperature reaches over 85 C and display disappers, but laptop is working. Today I tried to set fans are max style (very loudly), temperature didnt reached 80 C and laptop display never black screen. While fans are normal I started Time spy stress, laptop going black screen again, But while fans are max, stress test is succesfully 97,9. So, I think this problem is temperature problem. RTX 3070 laptop gpu max temp is 87 C. After this temp display going black screen to protect graphic card. Despite everyting, should not be like this crashes because 87 C is not hot for laptop gpu. Today I gave an order laptop cooler.... Meanwhile, I am waiting resizable bar support from Giga

 

Update: today I played a lot of games with notebook cooler. max temp didnt reached 81 and the problem is solved for me

 

Surely it is a defective machine, but here the detail is that the guarantee of Gigabyte and its technicians refuse to repair it, since according to them, no matter how hard they try they do not heat up or turn off the machine.

 

my aorus 15G has FB07 and i dont have any of those issues. I uninstalled azure and just use gaming mode for fans and turbo on gpu and normal on cpu so i can atleast have 90W on gpu for something like cyberpunk. cpu hits maybe 80C max at the worst of conditions and gpu is around 74C. You guys might of gotten lemons.

 

I'm too buying a cooler, but you can see in the videos, how the machine have under the cooler, and this don't stop the problem.

 

He just called the customer service center, they say they cannot reproduce the fault and that the equipment is working perfectly, the only variable that changed between them and me is that my XPG SX8200 Pro, 1TB, PCI Express SSD is not connected 3.0, M.2, 3.5mm, that's the only thing that changed, but the games do not run on this Nvme, could it cause heating and problems just being connected?

 

He just called the customer service center, they say they cannot reproduce the fault and that the equipment is working perfectly, the only variable that changed between them and me is that my XPG SX8200 Pro, 1TB, PCI Express SSD is not connected 3.0, M.2, 3.5mm, that's the only thing that changed, but the games do not run on this Nvme, could it cause heating and problems just being connected?

 

I don't think so. I have 2 SSDs in my laptop and everything works. One stock + samsung, but I cloned the system to the samsung ssd.

One thing makes me wonder. I can play in silent mode and my GPU doesn't even reach 80c. On gaming mode my gpu reach max 75c.

Your temperature is terribly high. I have a laptop on a stand that has an empty space underneath so that the laptop have a lots of fresh air.

Look on my temps. Rnning metro exodus on max settings in Quied mode. My gpu stay almost always 130w.

 

Your temp is very low. In this video temps is very high like mine. Why ???? What is the difference?

 

Using laptop while playing on a flat surface.

 

Because Gigabyte is a ****ty brand, in my life I will consume their "CHINESE" products again, a waste of money and time, and their customer service is rubbish.

 

Any gaming laptop on a flat surface will sooner or later overheat.

Unfortunately you can't fool physics - there is insufficient air access and there are no low temperatures

 

Here is a video of the "technician" who is checking my computer according to him comparing with the other, he never turns off according to him.

 

I don't know why you have such temperatures on the graphics card.

Same laptop settings - all drivers latest but not from gigabyte site:

 

think it is because of the Mhz, your machine works between 1500, while the ones in the video are about 3000

 

Where you see 1500? On gpu? Show me where You see 3000MHz? Gpu can't reach over 3000Mhz.....

On my video laptop have:
CPU have over 3000Mhz
GPU have over 1500Mhz

 

you are right, I was wrong it was the CPU sorry haha, could you do me a favor, to try in that same scenario to compare.

 

It's better to use a game that has a built-in test and always the same place, like red dead redemption 2, Metro exodus etc.

What games do you have? Maybe I have one

 

As soon as they return it to me, I will tell you which one we can compare, thank you very much for the support

 

As you are friend, today they return my laptop without doing anything to it, well activate the BAR at least, and they sent me the error log that according to them I presented with me and that they could never replicate.
I hope someone from here can interpret it

 

sorry, they couldn't fix your problem, but could you please share the vbios! would appreciate it a lot. we need this for our collection. think @seba84_2005 is looking for it, especially

 

Can You use GPU-Z for make vbios dump?
https://www.techpowerup.com/gpuz/

Use this and send vbios to online database or upload to google drive etc:


I will be very grateful to you for that!

write what games you have, we will check the temperatures in the tests

 

https://www.techpowerup.com/vgabios/232007/232007

I found this vbios, but I don't know if it supports resizable bar

 

@up is old 2020-10-27 it definitely doesn't have reBAR. I've seen this vbios a while ago.

 

@up

you do know that you need to put the username after the @ sign to tag someone right?

@up

 

@Spartan@HIDevolution I known I just have that.

 

As soon as the machine reaches me, I do it my friend

 

@Diego Orozco Sandoval no problem. I will be waiting for

 

How are you my friend, I leave you the Bios that I uploaded, apparently they will change my equipment for a new one, that Vbios will serve me for the new one? to update on my new laptop.

https://www.techpowerup.com/vgabios/233133/233133

 

Big thanks for You!!!

 

Could you please explain to me how to update the Bios of the GPU, I have never done it, in case the new laptop they give me does not have BAR activated.