*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

One M.2 slot supports both NVMe and SATA while the other supports only NVMe, so if your current M.2 SSD is SATA then you can grab a Samsung 970 EVO, if its NVMe then for the best bang of the buck you can grab a SATA M.2 SSD like the 860 EVO or MX500.

 

Thank you for the suggestion. For overall quality we're enthusiastically doing something on the keyboard production but we could confirm the horrible situation you met was made by our engineers. Maybe they didn't do it on purpose but it was the mistake which is really unforgivable. We've initiated the internal investigation and will soon find out what's going on.

Still sorry again for the things you've encountered on our product and hope we could see you back in the future

 

Another sorry for your leave. Yeah quality is the key and we could promise it would be definitely improved in the next-gen product, thanks to all your precious suggestion

 

If my memories' right the issue should be fixed in the latest build of Windows, also the NV driver and Intel HD driver.
maybe just test it if the issue still happen after the graphic processing unit for the browser switch to NV GPU

 

I mean our customer service number. They will provide you the prompt support for the issue

 

One of the retailer here got demo unit on their showroom (it is the W version with 1060 tho), gotta try the keyboard see if it will become issue and hopefully it doesn't. The warranty and service for almost all brand in this country is quite bad tho so if the keyboard is quite bad on tomorrow test, then I might purchase other brands. I wish they could fix the current model and even better enable precision driver for the touchpad because I can't wait for next iteration (current notebook near failure)

 

There's a Thunderbolt Firmware update tool on the downloads on the official support page. Anyone know what it fixes/does?

 

So the v8 has the new keyboard?

Im having issues with left shift, and having to constantly re-push it to engage.

 

Hi everybody!

New info about my not working keys "9", "o", "l", ",". A week has passed and these keys suddenly have started working again. I did not do any special for that, AFAIK. I updated some drivers and software, but it did not help. Just one day I open a lid and started typing as usually. Suspicious circumstance is that these keys under each other. Also I had not working "," some months ago.

I do not know should I calm down or go further and send the laptop (15 i7-7700HQ) to the customer service. It is the only PC I have for work.

 

try to update the FW of the keyboard with GIGABYTE Fusion on the desktop

 

Which nvidia driver do you suggest to install:

• The Gigabyte provided NV driver (Link), which is 23.21.13.9101 (= 391.01) and I'm currently running, or
  
• The NV reference notebook driver (Link), currently at 398.36.

Usually I'm only using the external screen (Dell U2515H connected via miniDP) with the Aero15's lid closed. I also prefer to start from hibernation mode instead of a full shutdown.

Since Windows updated to 1803, the nv display driver causes issues (blank screen, reboots, blue screens) and headaches. Read my earlier posting here for more details.

 

Try sticking with Gigabyte's drivers. They might be old, but they're more reliable (sometimes).

 

Coming from an old Envy 15 for which HP provided exactly 1 driver update, I'm a bit miffed that GB expects people to run drivers that are 6+ months old on their brand new machine.

 

Yeah, OEMs are usually slow at providing driver updates. But there really isn't a need to stick with new drivers if you don't benefit from their features.
Try the latest drivers in the VGA section here:
https://www.gigabyte.com/Laptop/AERO-15X--i7-8750H#support-dl-driver-vga

Hopefully they work better for you. Don't forget to clean install the nvidia drivers (not that you haven't been doing that already lol).

 

My Aero 15 (core i7) is running the latest (+4 months old) Gigabyte drivers and the system is choking on them after every resume from hibernation. The system is definitely wonky. Therefore I'll have to either reinstall or try the reference drivers or throw the notebook out of the window from the top floor.

 

I would agree with you on basically everything except graphics drivers. If you are getting the latest games, especially AAA, then the latest drivers can give you noticeable speed improvements in game. My machine is on the way still, but I'm gonna be pretty salty if I have to stick to nvidia drivers that are will always be out of date.

 

That's why I said if you don't benefit from their features haha.
I use the latest drivers because I play a lot of new games, and also use Whisper Mode, which isn't available on gigabyte's drivers.

Interesting, from what I've heard, the system is most stable with stock drivers. I have been tempted to just run the stock recovery image and stop windows from updating at all since that's when my system was most stable with minimal bugs.

 

Now, another question. I just got a new Samsung T5 external SSD. It comes with 2 cables, USB-C <->USB-A and USB-C <-> USB-C. I've done several tests with the same 40GB MKV file, and when I plug it in via the USB-A port on the left, I get ~350MB/s write speed, but when I plug in to the USB-C port on the right, I only get ~200MB/s write speed. I thought the USB-C was supposed to be TB3, and at least have equal if not better speeds than the USB-A port. Am I missing something?

 

On high speed transmission with Type-C, different cable may lead to totally different result. Maybe try TBT certified USB-C cable

 

cuz we will need additional time for the validation......but we could guarantee the better compatibility

 

in 398.36 there's some potential BSOD problem solved so maybe try the newer one

 

Is this true for the aero 15 v7 as well? I was just about to buy a SATA m.2 SSD to add on. What ram can you guys recommend that's tried and tested. I want to add another 16GB stick. My laptop current has a stick of kingston 16GB. I"ve read previously that guys were having compatibility issues . .

 

You can use any SATA or NVMe SSD in the M.2 slots in the Aero 15 v7.

AS for the RAM, try to get a stick with the same brand and part number for maximum compatibility, if you can't just get one with the same speed, voltage and timings, also make sure that you buy it from somewhere with a good return policy (Like Amazon) so that you can return it easily if it doesn't work.

 

Has anyone found a decent, reliable power adapter for the Aero 15W to use with a 12V DC power source?

 

I agree - partially. As I reported here, my system was stable with Gigabyte's nvidia drivers on Windows 1709 (the older 22.21.13.8266 and not the 23.21.13.8878). Windows 1803 broke the graphics driver and now when I resume from hibernation I get a blank screen on my second screen (with lid closed).

I disagree with you regarding updates. A €2000+ notebook should always stay up to date and the manufacturer should see that current drivers are available (or produce hardware that can run on the reference drivers).

Do your homework, Gigabyte!

 

This laptop is on my shortlist as a replacement for my six year old Dell Precision M6700, originally supplied with Windows 7. It's been through 8, 8.1 and 10, with a clean rebuild about a week ago. The latest Nvidia drivers pop straight on that thing without a hitch.

WTF is wrong with Gigabyte that they can't manage an equivalent standard of compatibility with a brand new, modern machine? Until they get their act together I won't become a customer any time soon.

My other shortlist option is a Dell XPS 15 with all the trimmings, but that seems equally poorly engineered, as do the Alienware offerings. I want a colour accurate 4k display and oodles of power. Specs on these thing look great, but it seems engineering and build are a farce. How can it be economical to turn out rubbish and frustrate customers time and again. All I see everywhere I look is repaste, repaste, repaste. Why can't manufacturing spend another $5 at the time of assembly to build them right the first time?

 

I assumed that MS would still push security patches to builds that haven't been updated. If that is not the case, then yes I must stay updated.

 

But a 10k+ server always stay behind

 

I agree - partially . I remember that our IT department used Debian on their servers as it was said to be "rock stable". But it was always helplessly outdated. If software was installed, we got the releases that were two years old...
However, I disagree that this holds true today. Nowadays you have Docker and Virtual Servers. It's easy to run the newest kernel to include security fixes or the latest features. Same holds true for applications that run as Docker images. No excuse for server admins any more to stay behind.

 

Thanks. So I downloaded and installed nvidias's 398.36 reference driver.

My first impression: resume from hibernation works - partially. Driver does not remember that I have a second display attached. This I have to switch to the external display (Windows + P, choose "second screen only") but at least both displays are detected by the driver and working.

Will have to see how this display driver "behaves" on the long run...

 

I'm having this problem too. There's no such path on my Aero 15W v8-BK4.

I've uninstalled and reinstalled various Realtek Audio drivers from Gigabyte, and Realtek's website. The audio works fine, but the "Realtek HD Audio Manager" is nowhere to be found, and there is no speaker icon in the taskbar.

Tried version 6.0.1.8186 from Realtek and version 6.0.1.8470 from Gigabyte.

RtkAudUService64.exe - Realtek HD Audio Universal Service IS enabled in startup, but I can't find the manager software anywhere!

 

I have random BSOD/restarts while running 398.36 and newest intel driver (forget version). I had them as well with the one prior to that one (first one launched after V8 launch). This is both with and without an undervolt. No apparent pattern. A few days may go by, or even more. This is mainly when the laptop is just sitting idle at home (since I'm gone most of the day). Only seen one BSOD in person, and it tagged the error as POWER_MANAGEMENT. At least when I was running the prior version, these happened once every few weeks.

May go back to GB driver this weekend to see how that works. Either these restarts didn't happen, or I didn't keep that driver long enough to notice.

 

I never got the program from that image, but I did manage to get the audio drivers installed properly to where I have a Windows Store provided realtek audio console. Posted the steps I took here:
https://www.reddit.com/r/laptops/comments/8l4xk9/aero_15x_headphone_jack/dzzyonq/

 

Hmm, thanks jrmtz85. I do have the "console" but I don't have the "manager" that's depicted in the first few pics here:

https://www.google.com/search?q=gig...hOAKHTQUCdoQ_AUICigB&biw=1304&bih=704#imgrc=_

I was under the impression that there is more functionality in the Realtek HD Audio Manager.

 

Ah, then yeah, dont have that either. Maybe I'll get lucky this weekend when I try to install the new drivers and have it show up.

 

yes it's the same on AERO 15 v7. About the approval list of RAM module you could head for our call center and they'd be glad to help you with it

 

Basically we will need 1 week to finish the validation of the driver which is released to us only from NV. Thank you for the suggestion and we will think about how to make it faster

 

Dam, already ordered a SATA SSD based on what alawadhi3000 said . .

Can you provided details on what type of key the sockets are, whether B key or M key etc. The drive I ordered is the WD 1.0tb M.2 2280 Sata3 SSD - Blue (WDS100T2B0B) and my laptop currently has a SATA ssd installed

 

I've jut got my Aero 15x. While I'm pretty satisfied by the product, there's still something that annoys me: I've noticed that both "o" and "c" keys have some problems: sometimes it happes that they are ignored if not pressed to heavily. Is it something related to the hardware or it's the firmware that maybe tries to avoid the chattering issue?

 

Can anyone confirm if they managed to have sata ssd's installed and working in both of the m.2 slots?

 

Nobody with shift key issues?

 

For me its the shift key... I'm starting to think the keyboard is crap, and there is nothing to be done about it.

3k$ + for these problems makes me lose hair.

 

Sorry to add to your disquiet, but the keyboard does seem to be a weak point of these machines. As in my sig,I've had 3 Aero 15s from different retailers, and all 3 have gone back due to keyboard issues. The first had a "W" key that would ignore inputs, the second had the same issue with the "S" key, and the third (and last for me) arrived with a key cap actually falling off, right out of the box. There are numerous complaints of missed inputs, repeat keystrokes and so on on these forums and elsewhere - don't be fooled into believing it's a firmware issue. Someone made a bad call on keyboard supplier, probably to save a few dollars per unit. Those of us who are unlucky (and some people do have working machines) suffer the results.

 

From their website:-
Aero 15 v7:-
-2 x M.2 SSD slots (Type 2280, supports NVMe PCIe X4 & SATA)
https://www.gigabyte.com/Laptop/AERO-15--i7-7700HQ#sp

Aero 15 v8:-
2 x M.2 SSD slots (Type 2280, supports 1 x NVMe PCIe & SATA/ 1 x NVMe PCIe)
https://www.gigabyte.com/Laptop/AERO-15--i7-8750H#sp

 

got the Aero 15x v8 cf-2, upgrade from Dell XPS, well worth the money, great machine top specs, great for gaming on the go

 

Did anybody try running a monitor through a Thunderbolt3 dock with Display Port? I am wondering if Aero 15 will be able to output signal from Nvidia at 144hz x 1440p through Thunderbolt.

 

Have not tried it, but that is well within the spec of thunderbolt 3

 

Indeed, it should be. 1440p x 144hz requires something around 15GB/s. Question is: is Nvidia card connected to thunderbolt, or only intel?

 

Damn man i really really want to love this laptop. There isn't really anything there bang for buck wise out there and i am starting to see why.

 

Why one of the M.2 socket support only SSD is due to the limited combination of PCIe lane provided from chipset:

so it's not the problem of which key the SSD gonna featured, it's the limitation of SATA device supported from chipset