*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

Just set my Oculus up last night and though I have not yet had a chance to play anything in depth, the initial setup and VR content seemed to be go well. I checked out some free Disney thing that wascool, can't wait to get in to some real game titles.

 

Mine also states PCIE v2.0. I have Win 10 home, and believe I too have creators update (think it forced the update on me after delaying it) also, how do I tell? Anyhow, I read a few pages back you both have creators also and wondered if it has something to do with it.

 

They don't mind it here if you do this?

Another polite ask for anyone else to take a hwinfo64 screenshot with the PCIe root #5 selected, please.

 

Nah, not related but was just curious. Although I'd not mind if someone could somehow get lspci -vv information on PCIe root 5 under linux, too.

 

Denjin,
Can you explain in basic terms this issue, and is it very concerning thing? As i understand gigabyte claiming one thing but its showing another on the laptop itself? Or am I confused?

(Trying to get all the ducks in a row before I order the beast)

 

Basically it is advertised as having a full speed (theoretical 40 Gb/s) TB3 port. However, for whatever reason, the PCIe root device that the TB3 port is off of is only running as PCIe 2.0 x4 - this limits the theoretical maximum to 20. Gigabyte is saying it is my device and not a general issue... however a number of other people have confirmed this.

Yes I know TB3 numbers are all sort of silly anyway, due to the way it is advertised by Intel, but the max is still half on the Aero 15 at the moment. However, if you plan to only use the eGPU for 4K it's not a huge deal I suppose. I planned to use some storage + the eGPU functionality so want the full bandwidth (which is why I bought it).

 

Linked to imgur and also attached.

 

So they are saying that this is just an isolated case on your machine? You said there were others who complained about this issue, can you send us the link please? I am also interested in this laptop, and the issue on the thundebolt 3 would be dealbreaker for me.

 

Well, two others have confirmed, but I do wish a few more people would take a screenshot of PCIe root port #5...

@Denjin http://forum.notebookreview.com/thr...15-owners-lounge.804575/page-77#post-10575989
@HermannTheGerman http://forum.notebookreview.com/thr...15-owners-lounge.804575/page-84#post-10581158
@CedricFP http://forum.notebookreview.com/thr...15-owners-lounge.804575/page-86#post-10582255

 

Thanks for these links. I was actually hoping that your machine was just an unlucky one but it seems not. Too bad, I was also interested
in this laptop to do the same thing as you (plug it into a gaming box via thunderbolt 3). I guess I might take a risk in msi gs63vr or wait for the coffelake and volta-equipped machines.

 

how bad was your backlight bleed? like I have some but looking at some peoples I feel mine may not be as bad, I contacted my retailer they said sorry part of the manufacturing process so im considering whether I return or just keep

overall I like it alot

 

mine has that but a small one on the other side I think its normal I guess

 

I thought mine was bad

good thing about mine is there Is no backlight bleed in the top area

the only backlight bleed I have is on the bottom right mostly

 

Yea, the unit I received was beyond atrocious when it came to bleed as it was visible even in broad daylight. I returned the device on Monday last week, it was received Wednesday and I'm waiting on them to get back to me on my refund. We shall see what they do. But with that said, I think the panels used have a tendency to bleed with the way they're produced. The UX550 models that got shipped out carry the same panel and roughly the same build and exhibit the same problems.

 

Just wanted to put my 2 pence worth in.

So I got the laptop initial thoughts…beautiful looking hardware, the aluminium part feels great and the plastic even though wished it was aluminium feels premium.

Speed is good on the laptop

Screen is fantastic the thin bezels

Iv not had issues with my keyboard and the rgb is great too, works flawlessly

The cons

The sound could be better but it is a thin laptop so I guess it is ok

There is backlight bleed on the screen but i have heard this is part of the manufacturing process I have had worse screens


Overall it is my best laptop I have had


p.s hope gigabyte read this and send me a gigabyte backpack! Joke


Shella Rehman bought from overclockers

 

Well if you are in no rush just wait a bit. I imagine they'll do some BIOS fix for the root port at some point. If it was PCIe 3.0 x2 I'd be more worried as that could have been hardware. PCIe 2.0 x4 makes it sound more like software somewhere... (I hope)

 

Since you're using a French keyboard, do you have the same keyboard issues (when fully updated) than everyone else ?

 

Hello,

I just got a Gigabyte Aero 15 today. I believe the fan's noise is not what it's supposed to be, it makes a weird noise while operating. I've uploaded a 10 second recording of it. Can anyone confirm whether it's supposed to make it?

http://vocaroo.com/i/s1TRmlUr9Mp0

Thanks,
Sirkular

 

Uh that definitely does not sound normal. The fan is probably rubbing against the casing.

 

Can every owner in this thread PLEASE download HWINFO and navigate to PCI Bus Port 5, as seen in my screenshot below.

This is to check for the Thunderbolt 3 speeds. This is an issue that seems to be affecting many Aero 15's. You may not have full Thunderbolt 3 speeds *that you paid for*.

It will literally only take 5 minutes to do. Please take a screenshot and upload it so we can notify Gigabyte.

HWINFO download location: https://www.hwinfo.com/download.php

Refer to my screenshot below of where to look. Note that on the left, I have selected Root Port #5 under the PCI Bus heading. Note on the right under the red highlights, it says PCIE version 2 and speed x4, which is not the advertised PCIE version *3* x4 that we paid for.

 

Another aero15 with PCI 2.0 on the TB3:
http://imgur.com/tbT61Fo

I already sent an email to Gigabyte asking for a driver update (if possible).

Sorry for the mess with the IMG's around...

 

I think I might wait for a little longer. I do hope that a software update can fix this issue. The service support of gigabyte is not great and it might really take a while.

 

Thanks for posting.

 

Here's my HWinfo biz

 

Sorry but can you point out to some shorcuts that still don't work properly after updating?
I read some earlier posts about it but it's a bit confusing as it seems that most of them are fixed now.
I can confirm that highlighting words with ctrl + shift right + left arrow doesn't work for example (works with shift left)

Why do you want everybody doing that? Is the current sample of a few users reporting having PCIe 2.0 not enough to prove that the problem is not only about your unit but all units?
Mine is 2.0 too...

 

The more reports the better. I don't know what Gigabyte's threshold is. They sell presumably thousands of units. Are 4 images really enough? Who knows. I don't.

Can we say with certainty we have enough samples to get Gigabyte's attention?

That's why I want all owners to do it. If you don't care to, then simply don't. But there's no "secret answer" to why I'm asking every owner to weigh in with a problem that may (and probably does) affect them, beyond what is self-evident.

The answer is, simply, so we have more reports to show Gigabyte.

Edit: I don't mean to sound short, but the bottom line here is that, we as of right now, paid for one thing but received another. Until each and every Aero 15 owner has a working TB3 full speed port, as advertised by Gigabyte, we should be dissatisfied and do what we can to rectify it.

Even if this is an honest mistake or fixable oversight, if we as owners do not voice our concerns, how can we ever expect anything to get fixed?

"Somebody else has already emailed them pictures" is not good enough. It never has been. 1 email can get lost, disregarded, ignored, forgotten. 10? 20?

Frankly, I want my TB3 port at full speeds because I want to be able to use an eGPU with it next year, never mind that it's something I paid my own money for. And I want every Aero 15 owner to have the same thing, because this is our right as consumers. Or Gigabyte can strip the 40gbps TB3 reference from all their marketing, so there are no further cases of users like @Denjin who bought his Aero 15 for the express purpose of mating it with an eGPU only to find out that he cannot.

Now imagine you are in his shoes, past the return period, and Gigabyte never fixes the issue because not enough people could be bothered to screenshot their HWINFO screen, something that takes all of 5 minutes.

I don't know, I think the answer for why I want everybody to do this is pretty self-evident. The bigger the noise, the faster the response, if we are lucky enough to get one. It wouldn't be the first time a laptop was shipped with "x functionality", didn't have it, and never got it.

 

I'm interested in
Left Ctrl- Left Shift - A
Left Ctrl- Left Shift - Z
Left Ctrl- Left Shift - S
Left Ctrl- Left Shift - Q

Thanks !

 

@CedricFP: even though I'm not interested by an eGPU right now, I may be in a few years when the GTX 1060 won't be sufficient anymore, especially since I usually keep my stuff for a long time (7 years for my Dell SXPS16!). I do unterstand the issue for people who bought the Aero 15 mainly for the TB3 port and who feel fooled.

"more reports to show to Gigabyte" => I still don't really understand if you expect a Gigabyte rep to read this thread - I assume they don't care at all about this forum? - or if you want to send an email to their support service with dozens screenshots attached or if you expect everybody here sending them their own screenshot ?
Whatever your intention, it is legit but I fear that nowadays only complaints on social media are taken into account seriously by companies. The community manager is somehow obliged to reply to you (even though it may be a silly answer) while an email can be easily ignored when it is embarrassing.

I'm not sure what these shorcuts are supposed to do and in which programm do you use them so I tried something on my own above...

 

Smart Update just noticed me about a new BIOS FB07 and new keyboard firmware 1.2.0!

edit: if you're wondering, PCIe is still 2.0 after the BIOS update.

 

Thanks for your tests :there is also this tool https://www.passmark.com/products/keytest.htm

I'm wondering if the problem is only with the right shift key. If this is so, this is great. I'm going to wait to see if there's some great news with coffee lake, just in case.

 

I installed this tool on both Dell and Gigabyte PCs and I don't see any behaviour difference here.
With "Match key code: Windows", when you press the right shift key, it's recognized as 'Left shift'.
With "Match key code: BIOS", when you press the right shift key, it's recognized as 'Right shift'.

I don't understand which combo doesn't work properly and maybe the BIOS and keyboard fw released today fixed the remaining issues?

 

You told us yesterday that "I can confirm that highlighting words with ctrl + shift right + left arrow doesn't work for example "
Is it working now .

 

No indeed.... with the test tool I can see pretty clearly that ctrl + right shift + arrows works for all arrows except the left one...

Moreover, Left/Right Shift is repeated countless when holding the 'Ctrl + shift' combo while on the Dell it's just recognized as one event even if you hold the keys

edit: summary:
Ctrl + Left shift + Left: OK
Ctrl + Left shift + Right: OK
Ctrl + Left shift + Up: OK
Ctrl + Left shift + Down: NOK (Down recognized as Up)

Ctrl + Right shift + Left: NOK (not recognized at all)
Ctrl + Right shift + Right: OK
Ctrl + Right shift + Up: OK
Ctrl + Right shift + Down: OK

Ctrl + Left shift + Space: NOK (Space recognized as B)
Ctrl + Right shift + Space: OK

 

Hey guys, I'm in the process of purchasing the Aero 15, and I wanted to update everyone regarding an email chain I have going on with GB technical support. I voiced my concern about the keyboard issues (which is a more pressing concern for me than the TB 3.0 issue at the moment, assuming that's not hardware related), and the service agent initially gave me the same "use macros" response that they've been using for a while. After I pushed back a little, this is the response I got:

So the good news is there will eventually be a full fix for the key combination issue. The bad news is that it will require customers to send their laptops out for the repair. Hopefully this helps people.

P.S. While not confirmed in any way, I'd surmise this is (at least in part) responsible for the delay of the 4k model. No way to be sure, but it wouldn't make sense for them to release that model only to subsequently announce a voluntary recall a few weeks later.

Edit: Update: After a quick follow up, I've been informed that the announcement should come within the next two weeks.

 

@lebellium

Yes, the idea is to collect numerous screenshots, create a new thread here, and link Gigabyte to it, by email and any other means (their own forums, Facebook).

At the moment after 1 person emailed them, Gigabyte said "RMA it" and implied it was an issue with just that 1 laptop. That is unacceptable clearly in the light of the evidence we owners have generated here on NBR.

I am acting on optimism here that they simply assume it can't be a wide spread case which is where having multiple images will also help. Yes, I agree with you about social media and the next step after collating a bunch of images is to hopefully get some owners to @ them on Twitter and post to their FB page.

If we have enough people contact them, Gigabyte may actually *investigate* it on their end without requiring end users to send their laptops in.

 

guys is this gigabyte aero 15 prone to backlight bleed i have seen no one not mention they have a perfect one

 

My unit has very minimal bleed along the bottom and I never notice it in any real world situation. It is from the very first Newegg run, but I don't think that has anything to do with it. Just luck of the draw.

 

mine is along the bottom too

can you do me a favour youd actually really help me out could you take a pic and show it me so i can compare with mine i am withing my 14 days so as yours is good and mine is simialr i will leave it if not ill return it

 

Sure, I'll try to get a pic once I get into the office today

 

thanks alot i really really appreciate it mate

 

The gigabyte page for the aero 15 reads m.2 x4. I'm confused, what's happening? Ugh I get mine tomorrow...

 

Hmm, what is the problem? I did RMA my Aero 15 so I can't check the PCIe root port the m.2s hang off of - I do remember that at least the 1st one was on a a proper PCIe root port.

 

Great !
I'll wait for that, anyway. and am still going to wait for coffe lake / IFA announcements, just in case : I'm not needing a new laptop right now.

 

My NVME drive runs at PCIE3 x 4.

 

Well my vendor (Scan in the UK) has received my Aero 15 back from me, tested it, and said there is no fault! I sent it back to to this PCIe 2.0 x4 root port issue...

This is their utterly terrible excuse (but I am getting a refund). Caveat emptor I guess:

 

so great new problem open my laptop and go to youtube and the whole screen looks like its shaking......you can see it on grey backgorund, its like jittering all over like an earthquake is happening...i just uninstalled my nvidia drivers an reisntalled them...wtf is happening

 

M.2 with low speeds?
I have to activate something?

In the webs reviews had speeds of more than read 1500 mb / s write 800 mb / s

[/IMG]

 

Which SSD model do you have?
Did you see my post where I compare Liteon CV1-8B512 vs Transcend TS512GMTS800 vs Samsung 960 Evo ?
=> http://forum.notebookreview.com/thr...15-owners-lounge.804575/page-85#post-10581740

On some markets the Aero 15 is shipped with a NVMe SSD (Lite-on CX2-8B512-Q11).
On others it's shipped with a standard M2 SSD.
Most reviews are based on the NVMe model.

Looks like in France and Spain we don't deserve a NVMe SSD. However the laptop is not cheaper (€2300 !)
We're just stupid enough to pay more for less. Looks like customers are smarter in the UK or US

 

Hi. Anyone having a 1440p or higher resolution external monitor? What CPU usage are you getting at idle? I have around 12-15% at idle and 30% while browsing which I find very odd... Most used up by Windows Explorer. I was initially planning on getting 3x4k monitors, like advertised on the Gigabyte product page, but if a mere 1440p display gives this high usage, I imagine multiple 4k monitors will max it out. I'm not doing any gaming at all, any gaming-related limitations do not affect me. Thanks!

LE: If I switch the monitor(dell U2715H) to 1080p, it goes back to normal 1-2% usage. It's connected via the miniDP port.

 

I was able to get the CPU usage back to normal by disabling "show thumbnails instead of icons" (which is a feature I desperately need) in the advanced system settings, so my issue doesn't seem to be related to the laptop itself, but with windows.